Godiva Chocolatier, Inc Employee Reviews

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4.0
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Good challenge and helpful for future endeavours.
Assistant Manager/Sales Associate (Former Employee) –  Miami, FLMarch 19, 2019
The holdiays were especially the most exciting times, most of the corporate managers were very helpful. Great job to learn life/job balance. Competitive once you reach shift management and assistant manager positions. Workplace culture was very easy going, many relationships can be established with your customers, which can easily become regulars.
Pros
Ability to learn well2
Cons
No benefits
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3.0
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Good intentions, unrealistic follow through
Assistant Manager Retail (Former Employee) –  Sandusky, OHMarch 13, 2019
The company does try to support the employees but often falls short in understanding the actual day to day operations of stores. I know that there are some great managers in this company who really make a difference, including the location I used to work at, but the ones who are not good to their employees are not dealt with. I am glad that the company seems to be getting better but the employees need a living wage. Their practices also could use an overhaul to actually address their customer base and the store's needs.
Pros
Working with chocolate, Actively builds sales experience and customer service skills
Cons
Inconsistent management, low pay and no benefits for most employees
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3.0
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Customer Service team is the best part of the company
Call Center Coordinator (Current Employee) –  Old Saybrook, CTMarch 7, 2019
The company is going through many organizational changes. Many of which are not conducive to a positive work environment. The company seems to be more focused on cutting costs than on maintaining a customer friendly company.
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3.0
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Quick paced environment with a good discount
Chocolatier (Former Employee) –  Tulalip, WAMarch 5, 2019
Is a good company to work for is your an assistant manager or higher. Key holders don't make much more than a regular sales associate with little to no benefits and is still considered a part time job. If you're lucky you will have a good manager that can work with you and your schedule and provide constructive feedback on how you can improve. The corporate management sucks very little to no communication with the store management and little regards to the associates during store visits makes it very well known that you are replaceable most managment is like this. The only full time positions are assistant manager and manager the rest is part time. Regular associates cannot work no more than 30 hours a week same with key holders. Very demanding job you have to uphold Godiva standard service at all times.
You are expected to know most/all product information and prices, be flexible and move from the sales floor to the cash wrap to chocolate case on a regular basis and be on bar (making drinks, soft serve, and parfaits) and be able to do that with someone else helping and by yourself if needed. Associates help put away shipments and inventory and are also expected to help in dipping chocolate covered strawberries (daily basis) fruit for kabobs (as needed depending on store) many varieties of bark, coconut macaroons, caramel bars, truffle pops, different varieties of soft serve cones and seasonal options. Would recommend for temporary work as district management in some areas have made it so it's extremely difficult to be promoted due to bad calls made in the past but this isn't
  more... in all areas it depends on the district you're in. Also most shifts for associates and key holders tend to be 5 hours to 7 hours on busy days or if the store is short staffed.  less
Pros
40% off on non sale and promotion items, chances for a raise by personal evaluation every year around march
Cons
Upper management sucks, low starting pay, very difficult for career advancement
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5.0
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Godiva
Key Holder (Former Employee) –  Cherry Hill, NJMarch 4, 2019
Premium product. Highly knowledgeable staff. Unparalleled customer service. Innovative display of product. Fully stocked stores. Clean workplace with high attention to detail.
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3.0
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Business Review
District Manager (Current Employee) –  NY/Long Island/Westchester/QueensFebruary 27, 2019
Godiva is a special place to be and work at.
I enjoyed being in the spot light being closest to the corp office in Manhattan.
Everyday was a learning experience as the District Manager in NY/Long Island/ Westchester and Queens. A very high profile area.
Team work and partnership with all partners in the field and in the office all inspire me to be the best I can be and develop those in the field.
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5.0
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Productive, fast pace, and amazing team leaders
Manger (Former Employee) –  Paramus, NJFebruary 15, 2019
Godiva is where I excelled the most at first. It truly introduced me to an amazing team with amazing work ethics and I learned so much from customer service to inventory to displays. It was a truly good experience.
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5.0
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Productive and a fun and safe environment.
Sales Person (Former Employee) –  Manhattan, NYFebruary 13, 2019
Everyone helped each other, no one was ever excluded from anything. Always helped one another if a person wasn’t fully meeting their potential. Always worked with your schedule.
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3.0
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High expectations with little to no benefits
Part-Time Sales Associate (Former Employee) –  San Francisco, CAFebruary 9, 2019
The manager would often overwork themselves while overworking their employees. Always understaffed because of this. District/Regional managers were stuck up snobs that will write you up for the smallest things (too many earrings, incorrect attire, incorrect nametag placement, etc.). Manager would break protocol constantly and expect employees to follow. Job heavily relied on customer service/ability to "up-sell" to increase sales, but doesn't allow employees to receive commission/tips. Basically doing the maximum amount of work with no opportunities to get higher than the hourly pay.
Pros
40% off discount, weekly pay
Cons
no commission/tips, overworked, understaffed majority of time (barely flexible hours)
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5.0
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Learned about new software, nice people.
Help Desk Support Specialist (Former Employee) –  Wyomissing, PAFebruary 9, 2019
Learned about new software which is good. Management was competent. Good culture. Hard part was 24/7 duties. Enjoyed working with great people. Learned about different software.Never had a problem with anyone there. Nice learning about Dame ware. Made great friends there. Smart people to work with. Typical day was help desk. Enjoyed working with people was the most enjoyed part of the job. Learned about new software which is good. Management was competent. Good culture. Smart people to work with. Typical day was help desk. Enjoyed working with people was the most enjoyed part of the job. Nice place to work. Enjoyed working with employees. Workplace culture was great.Great management. I don't now what else to add.
Pros
Easy to work with employees.
Cons
24/7 could be difficult.
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2.0
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Not traditional retail.
Key Holder (Current Employee) –  Troy, MIFebruary 7, 2019
Manager is willfully ignorant of the ADA & engages in harassing behavior , verbal abuse & harmful gossip.
Any imagined slight (no matter how trivial or non existent) or report against her will result in retaliation.

This is not classic boutique retail, but instead more of a fancy soda jerk type job.
Something manager does not understand when it comes to following healthcode regulations.

Im sure other locations are much less toxic.
Pros
Discount on yummy chocolate and tuition reimbursement.
Cons
Allowing managers like this to stay with company for many years.
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3.0
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cashier/ chocolatier
Cashier (Former Employee) –  San Diego, CAFebruary 4, 2019
I did not enjoy to work for this company to stressful. The smell of the chocolate bothered me. I left due to a pregnancy. It was alright for a part time job, just wasn't for me.
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5.0
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Nice Retail company to work for
Sales Associate/Key Holder (Former Employee) –  Dallas, TXFebruary 3, 2019
Easy to work in this Boutique retail shop. Management is pretty great, hours are flexible. Good way to work on customer service skills, you can climb up in the company.
Pros
Laid back environment
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3.0
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Pretty Sweet
Hand dips strawberries, macaroons and truffles (Former Employee) –  Schaumburg, ILFebruary 1, 2019
My time working at Godiva was bittersweet. I loved dipping strawberries and selling customer on the latest truffle.however the asst manager there during that time period was unbearable at times. now that that asst manager is no longer working there, I am sure Godiva is now fun and stress free
Pros
sampling truffles
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5.0
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it was quick paced retail job
Cashier Floor Salesperson Stock-Room Management (Former Employee) –  New York, NYJanuary 21, 2019
when i was working at Godiva it was fast paced when customers came in i was in charge off stock room as well as the floor and cash register. everything was neat in the store and people you worked with were good.
Pros
discount on choclate
Cons
low pay, forced stock count no pay for it, ovetime hours would be put in next pay check so it can balance out as if it was normal hours
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1.0
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Low pay and lousy upper management closing stores
Key Holder/Supervisor (Former Employee) –  North shore MAJanuary 16, 2019
If you want to be Over-worked and underpaid apply. Lousy upper management .

Dirty and unsafe conditions,

No room for advancement closed two stores in the area in less than a year.
Pros
Discount
Cons
Low pay no benefits
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3.0
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Decent Job
Associate (Current Employee) –  Fair Oaks, VAJanuary 7, 2019
I got paid $9.50 in an area where they pay mostly $11. My former Godiva job at Fair Oaks was trying to pay workers $9. Easy job but only work if you're young.
Pros
40% off
Cons
low pay
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1.0
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dont work at mall of ga godiva
Associate (Former Employee) –  Buford, GA 30519January 7, 2019
relaxed environment if manager is not working. when your working with the manager you will go through ****. work depends on season like Christmas and valentines days the only time you get to work. have to do everything from taking trash out to mopping the floor. for 8.50 this is not the job you want. they make u do so much more. hours are not guaranteed. if you want steady pay dont work here. i would recommend for a highschool student other then that dont work here.
Pros
get to try chocolates
Cons
bad manager, bad key holders, and short breaks
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3.0
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Tough to work here
SENIOR NATIONAL SALES MANAGER (Current Employee) –  Morristown, NJJanuary 3, 2019
Account relationships and company reputation are good but there is little communication between departments and staff downsizing and lay-offs are a constant issue.
Pros
Flexible work schedule- Hard working staff
Cons
Not enough support in staffing and constant overload
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5.0
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proactive and fun place
Assistant Manager (Former Employee) –  NEO, OHDecember 16, 2018
the locations that I worked at was bright and clean and cheery, that staff especially the first manager that I worked for was fabulous, the replacement manager, not so much, that staff was good and the chocolate heavanly
Pros
contest prizes, chocolate
Cons
short staffed, lack of help from upper managment
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Overall rating

3.8
Based on 547 reviews
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3.7Work/Life Balance
3.3Compensation/Benefits
3.2Job Security/Advancement
3.5Management
3.8Culture

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