WHat I've leaned over the last couple years.
hardest part of the job is working with people get their feelings hurt by constructive criticism and take it personal when it's all about improving the products by voicing customer's concerns or feedback. The workplace culture is all about the "me factor". Hardly any team effort. Best part of the job is working with some of the industry's good people. - more ... The management has little Business aviation background and do not understand what it takes to be proactive to the customer's wants and needs. They tell the customers what they think they need. - less
ProsA lot of good people with a wealth of knowledge
Conslack of training, benefits, co-workers are "too sensitive" and always complaining about doing their job, proper tool to assist customers is awful..