GoHealth Urgent Care Employee Reviews

Showing all 35 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Only good thing is decent health benefits and PTO
MA (Former Employee) –  ManhattanSeptember 30, 2018
At GoHealth you will notice providers can not properly do their job. They have to do what the patient wants them to do, it so basically the medical form of Burger King, “have it your way medicine” or you score low and it effects the quarterly bonus you and your staff will receive. The poor rad tech is constantly getting work dumped on them that doesn’t involve their job which leads to a lot of them becoming short and not personable with patients or “customers” and their excuse for not staffing sites properly is if the average number of patients seen does not meet the standards to have a medical assistant or scribe is unacceptable because you could see 30+ patients all week then 10 one day and it drops your average down to not qualify for staffing you actually need for the site. As a NP/PA if a patient walks in a minute before closing you must see them or you get written up, despite not being paid to do so. Providers do not get overtime. Medical assistants must have approval to have overtime, and rad techs get over worked and harassed on their day off to work. The turnover rate for rad techs is absolutely insane because of how abused they are by management and providers. You get all this PTO to use but can never get approval for it. The only thing this hedge fund truly has going for them is their health benefits. This company has went down the tubes as they’ve grown bigger. They will send you food that you do not have time to eat if you are understaffed and complain enough also. They constantly try pulling the MAs and scribes out of their home site and tossing them around. I  more... have seen employees walk out on the job and not come back. Terrible, hostile place to work all around. Managers lie to your face; patients are spiteful. Getting staff is like pulling teeth. Pay needs to be higher for MAs and RTs. They terminate medical assistants for no reason.  less
Pros
Health insurance, generous PTO
Cons
No breaks, no consideration for family
Was this review helpful?Yes 4No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't count on steady hours during the year
Medical Assistant (Current Employee) –  Portland, ORSeptember 28, 2018
You need other stable employment to work here because you are either overworked or sent home because it is slow and you have to use your paid time off to get paid
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Borderline abusive environment
Certified Medical Assistant (Current Employee) –  Camas, WASeptember 5, 2018
You work 12-14 hours days, lack of breaks, money over good decisions, bad planning, turn-over rates that'll blow your mind.
I wish I had something good to say.
Pros
Decent pay.
Cons
Worked to death, poor management, etc.
Was this review helpful?Yes 8NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good place to work
Certified and Registered Medical Assistant (Current Employee) –  ConnecticutAugust 15, 2018
Pretty good place to work overall, they could work on communication skills a bit more but not a bad place to work, they have short work weeks but long hours so if you dont have small children then this is definitley the place to work. The pay is very competitive, people are nice and always willing to help. The down side is no scheduled breaks so you have to find time in the 12 hour shift to take five mins to eat, very fast pace patients are in and out. They also promote within so thats a plus
Pros
pay
Cons
hours, no braeks, communication
Was this review helpful?Yes 1No 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
GoHealth is not a good company
Medical Asistant (Former Employee) –  New York, NYAugust 1, 2018
ridiculous low pay range
cut hours and overtime without consulting
add work at their convenience
take deductible from patients account
poor management
Pros
insurance / schedule
Cons
benefits/ pay range / management /
Was this review helpful?Yes 7NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Pays Well
Director of Revenue Cycle (Former Employee) –  Atlanta, GAJuly 17, 2018
Company pays well but commute is an issue. Policies are not created yet and department goals are not clear. Monthly events are creative. Recruiting is horrible and always short staffed.
Pros
pay
Cons
recruiting
Was this review helpful?Yes 2No 2Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not for Rad Techs
Radiologic Technologist (Former Employee) –  Bay Shore, NYJuly 2, 2018
This is definitely not a good career choice for a Rad tech especially a new graduate. I worked there for about 3 months and I could not wait to leave. 99% of my day was spent at the front desk greeting patients. If I had 5-6 X-Rays on any given, it was a good day. Often enough, I would get only half that. I was more like a receptionist than a Rad tech. The happiest day I had there was my last.
Pros
12hr shifts
Cons
Everything else
Was this review helpful?Yes 13NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poor working relationship with management
Physician Assistant (Former Employee) –  Long Island, NYJune 22, 2018
As with any Urgent care, providers are forced to practice cookie cutter medicine. Reviews are all based on patient satisfaction scores and not on clinical competence. Constant desire to stretch the dollar leaves many sites understaffed which results in poor employee morale as well as safety hazards. Management is very difficult to reach when there is an issue and complaints often fall on deaf ears. Very difficult to practice medicine in this culture of corporate medicine
Pros
Good pay
Cons
Management lack of concern over employee well being
Was this review helpful?Yes 10No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very unorganized, unprofessional environment.
Accounts Receivable Clerk (Former Employee) –  Atlanta, GAJune 5, 2018
Wouldn’t recommend this place to anyone sane. From the management to the centers where services are rendered is terrible. This growing company doesn’t really care for their employees and it shows. There’s absolutely training. They’ll replace you before they train you. It shows they don’t care about you. There are no processes in place for half of the issues that patients have. They’re opening center after center but not taking care of the more important needs of the CBO.
Pros
Go health events
Cons
Management
Was this review helpful?Yes 9NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Training was limited.
Xray Tech (Former Employee) –  New York, NYMay 6, 2018
In all my years of being an Xray tech, I have never experienced any place like this. You are the receptionist, ( good luck trying to check patients in, collect co-pays, figure out insurance payments, assist the doctor or PA with patients, do call backs, and anything else they can throw at you), all while pulling you to take X-rays. It is the most ridiculous system ever. They pay you a low salary to do multiple jobs. Their training was so limited on a computer system that is complicated and NOT AN X-RAY TECHS JOB. Do not recommend.
Pros
None
Cons
Everything mentioned above
Was this review helpful?Yes 15NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to learn to work under pressure
Staff Technologist/ Clinic lead (Current Employee) –  Forest Hills, NYApril 5, 2018
I do not wish to comment on or review this company in my own words. This has nothing to do with my liking or disliking the company. It is just a personal choice.
Was this review helpful?Yes 1No 16Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Laid back but needy
Radiologic Technologist (Current Employee) –  Long Island, NYMarch 7, 2018
Unfortunately they are so short staffed that they are constantly calling, emailing, and texting you to work on your day off or even on PTO. If you do take the extra shift they will compensate you with a generous stipend and/or lunch of your choice for the crew at the location you’re working at on top of overtime pay but you do get burnt out quickly, especially as a rad tech. Rad techs are expected to do MA work, Reception, and x-rays and in a decent amount of sites they’re very understaffed without a medical assistant.

Throughout the day at a slow site it’s just you and a provider, you will do courtesy callbacks three days after the patient visits to see how they’re doing for your own site and sometimes other sites that are established to be too busy to do their own. If you go to a busier site you will have an MA And a rad tech with a provider and the Rad tech does the receptionist work at most places and the MA does the vitals and lab tests on the patients. The MA and RT will split the call backs. As the site gets busier they will start sending you a scribe who is solely there to help the doctor. If an MA calls out they won’t always send you someone else so it’s just the RT and scribe and sometimes the scribes are completely useless and just watch the RT get stressed and overwhelmed because they’re registering, doing the labs and triaging — scribes can triage but not register. Then when you tell a manager you’re having issues with picking up the slack of the lazy scribe, they don’t do anything about it because they’re so desperate for staffing. At the really busy sites
  more... there is always great staffing, and two providers so it can get easier. During 12 hour shifts you don’t get much of a break but usually the staff takes care of eachother if you need a few minutes to yourself.

For the most part, GoHealth is very good at picking out a good fit for the team and those who don’t want to do the work will resign. They need to pay their staff a little more as X-ray techs do so much for such little pay. I think if they paid their techs more and expected a little less of them they’d have an easier time finding them.

They give bonuses based on “net promoter score” which is basically GoHealth sending a patient a text message asking them how likely they are to reccommend GoHealth to a friend on a scale of 1-10 and that goes based off how long they wait, the attitudes of the staff, everything. Providers are so obsessed with their bonuses they rely on the staff to make sure it stays up by making sure their door to provider or door to door times (enter the facility, treatment, exit the facility) are accurate. You are always being timed here so you need to work fast
  less
Pros
They buy you lunch, good benefits package, foot in the door to Northwell if in New York region
Cons
Managers don’t manage, cut throat, low pay
Was this review helpful?Yes 21No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Employees are great, management has their own agenda
Lead Medical Assistant (Former Employee) –  Portland, ORMarch 5, 2018
Management does not honor agreements between staff regarding location/shift, will often scrutinize shift to get out of obligation for differential pay.
Pros
Various locations
Cons
Constantly evolving schedule that may not be released until days before next shift period, management spares no expense to "hear" concerns but never gain traction to fix them
Was this review helpful?Yes 10NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace Urgent care
Certified Medical Assistant (Former Employee) –  Gresham, OROctober 22, 2017
Fast pace work environment. Lots of reasons people would come in. Learn a lot of what to do in emergency situations. The diversity is great. Work with many different people.
Was this review helpful?Yes 12No 13Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Growing Organization with much Energy
Provider (Current Employee) –  ConnecticutOctober 18, 2017
I have much experience with many different types of healthcare organizations. GoHealth fits me well. The shifts for our providers are in line with industry for urgent care or emergency medicine. GoHealth is growing for a reason. It's all about the patient and their experience as well as provider input on quality care without being micro-managed. There are many urgent care facilities sprouting up in CT, but GoHealth has a joint venture with Hartford Healthcare, which gives providers and staff benefits from a large health system. The centers are clean and new and in great locations. It seems that you will hear from those who have negative things to say, more than the positive, which is why I had to say how very happy I am to be part of a quality organization who cares about my happiness, but more importantly, about why we are all there. For the patients we serve.
Pros
New to CT, growing and quality healthcare
Cons
New locations need time to ramp up, but grow quickly
Was this review helpful?Yes 8No 16Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very little staffing
Radiologic Technologist (Former Employee) –  Forest Hills, NYSeptember 27, 2017
gohealth does not have enough staff. they are always sending out emails for coverage. some people have lives outside of work and they make you feel bad when you don't pick up.
Pros
free lunch when cover shifts
Cons
no breaks, no staffing
Was this review helpful?Yes 25No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A horrible place to work, 14 hour days, no break, awful absent mgt
X-Ray Technologist (Former Employee) –  Queens, NYSeptember 18, 2017
Whoever dreamed up GoHealth Urgent Care I wonder? An awful combination - 14 hour days with no break (not kidding), all the Managers care about are the numbers, a sniping nasty work environment where its dog eat dog, and the pay is awful - I have never worked so hard and been paid so little and treated so awfully - this is fast food medicine, the patients are rude (they are billed like $500 a visit and for this they don't even get to see a Doctor most of the time so no wonder) - this job is a stepping stone to something better and no more - all the Managers care about are the numbers and not you
Pros
Nothing, not 1 good word to say about this place
Cons
Endless 14 hour days for pittance, terrible Mgt
Was this review helpful?Yes 42No 7Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A fundamentally terrible place to work - 12 hour days with no meal breaks and terrible unsupportive Mgt
Medical Assistant (Former Employee) –  Brooklyn, NYSeptember 18, 2017
The business model that GoHealth Urgent Care in based on is misery incorporated - 12 hour working days with no meal break at all - they have very few Doctors - instead they have these Physicians Assistants (PAs) - who are basically nurses who can write scripts under the supervision of a Doctor - and then they hire X-Ray techs but lump them with the receptionist job and every other menial task and the result - a cauldron of unhappiness and nastiness - that the absentee Managers don't care about. It's fast food urgent care with terrible results - there's terrible ongoing bullying and a poisonous culture here - many of the PAs are lazy nasty types who dump as much work onto the poor x-ray techs - who are worked to death in this miserable thankless environment. All the managers care about is the numbers - and given GoHealth Urgent Care is owned by a Hedge Fund - it all makes sense.
Pros
Nothing - GoHealth is Misery Incorporared Fast Food medicine
Cons
12 hour days, no breaks, low pay, terrible unsupportive mgt
Was this review helpful?Yes 42No 7Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Feast or famine - stressful or pure boredom with very long hours
Medical Assistant (Former Employee) –  Portland, ORSeptember 6, 2017
Poorly managed and grossly understaffed, the company has expanded far too quickly and upper management seem to always be begging staff members to pick up extra shifts. Each shift is at least 12 hours long and can easily go to 13 or 14 hours and employees sometimes work 7 or more days in a row. The work flow is uneven with long hours of boredom interspersed with many periods of high volume activity and stress. And don't expect them to provide a place to securely store your valuables. Might be a good place to work if you're just starting out in your career and have no expectations of a life outside of work. But if you do end up working here and you have a spouse and kids don't expect to see them much.
Pros
You get a paycheck
Cons
Long hours, ridiculously short breaks, zero life balance, no place to securely store valuables
Was this review helpful?Yes 24No 3Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work you down
Radiologic Technologist (Former Employee) –  New York, NYJuly 17, 2017
If youre an x-ray tech who enjoys doing everything but x-ray take this job. If you like being a ma/front desk /janitor this is the best place for you.
Pros
Schedule
Cons
No breaks, busy, no help
Was this review helpful?Yes 29No 3Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at GoHealth Urgent Care. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 35 reviews
58
49
35
27
16

See reviews about

3.0Work/Life Balance
3.2Compensation/Benefits
2.9Job Security/Advancement
2.6Management
3.1Culture