GoHealth Urgent Care Employee Reviews

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Training was limited.
Xray Tech (Former Employee) –  New York, NYMay 6, 2018
In all my years of being an Xray tech, I have never experienced any place like this. You are the receptionist, ( good luck trying to check patients in, collect co-pays, figure out insurance payments, assist the doctor or PA with patients, do call backs, and anything else they can throw at you), all while pulling you to take X-rays. It is the most ridiculous system ever. They pay you a low salary to do multiple jobs. Their training was so limited on a computer system that is complicated and NOT AN X-RAY TECHS JOB. Do not recommend.
Pros
None
Cons
Everything mentioned above
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Laid back but needy
Radiologic Technologist (Current Employee) –  Long Island, NYMarch 7, 2018
Unfortunately they are so short staffed that they are constantly calling, emailing, and texting you to work on your day off or even on PTO. If you do take the extra shift they will compensate you with a generous stipend and/or lunch of your choice for the crew at the location you’re working at on top of overtime pay but you do get burnt out quickly, especially as a rad tech. Rad techs are expected to do MA work, Reception, and x-rays and in a decent amount of sites they’re very understaffed without a medical assistant.

Throughout the day at a slow site it’s just you and a provider, you will do courtesy callbacks three days after the patient visits to see how they’re doing for your own site and sometimes other sites that are established to be too busy to do their own. If you go to a busier site you will have an MA And a rad tech with a provider and the Rad tech does the receptionist work at most places and the MA does the vitals and lab tests on the patients. The MA and RT will split the call backs. As the site gets busier they will start sending you a scribe who is solely there to help the doctor. If an MA calls out they won’t always send you someone else so it’s just the RT and scribe and sometimes the scribes are completely useless and just watch the RT get stressed and overwhelmed because they’re registering, doing the labs and triaging — scribes can triage but not register. Then when you tell a manager you’re having issues with picking up the slack of the lazy scribe, they don’t do anything about it because they’re so desperate for staffing. At the really busy sites
  more... there is always great staffing, and two providers so it can get easier. During 12 hour shifts you don’t get much of a break but usually the staff takes care of eachother if you need a few minutes to yourself.

For the most part, GoHealth is very good at picking out a good fit for the team and those who don’t want to do the work will resign. They need to pay their staff a little more as X-ray techs do so much for such little pay. I think if they paid their techs more and expected a little less of them they’d have an easier time finding them.

They give bonuses based on “net promoter score” which is basically GoHealth sending a patient a text message asking them how likely they are to reccommend GoHealth to a friend on a scale of 1-10 and that goes based off how long they wait, the attitudes of the staff, everything. Providers are so obsessed with their bonuses they rely on the staff to make sure it stays up by making sure their door to provider or door to door times (enter the facility, treatment, exit the facility) are accurate. You are always being timed here so you need to work fast
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Pros
They buy you lunch, good benefits package, foot in the door to Northwell if in New York region
Cons
Managers don’t manage, cut throat, low pay
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Employees are great, management has their own agenda
Lead Medical Assistant (Former Employee) –  Portland, ORMarch 5, 2018
Management does not honor agreements between staff regarding location/shift, will often scrutinize shift to get out of obligation for differential pay.
Pros
Various locations
Cons
Constantly evolving schedule that may not be released until days before next shift period, management spares no expense to "hear" concerns but never gain traction to fix them
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Fast pace Urgent care
Certified Medical Assistant (Former Employee) –  Gresham, OROctober 22, 2017
Fast pace work environment. Lots of reasons people would come in. Learn a lot of what to do in emergency situations. The diversity is great. Work with many different people.
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Great Growing Organization with much Energy
Provider (Current Employee) –  ConnecticutOctober 18, 2017
I have much experience with many different types of healthcare organizations. GoHealth fits me well. The shifts for our providers are in line with industry for urgent care or emergency medicine. GoHealth is growing for a reason. It's all about the patient and their experience as well as provider input on quality care without being micro-managed. There are many urgent care facilities sprouting up in CT, but GoHealth has a joint venture with Hartford Healthcare, which gives providers and staff benefits from a large health system. The centers are clean and new and in great locations. It seems that you will hear from those who have negative things to say, more than the positive, which is why I had to say how very happy I am to be part of a quality organization who cares about my happiness, but more importantly, about why we are all there. For the patients we serve.
Pros
New to CT, growing and quality healthcare
Cons
New locations need time to ramp up, but grow quickly
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very little staffing
Radiologic Technologist (Former Employee) –  Forest Hills, NYSeptember 27, 2017
gohealth does not have enough staff. they are always sending out emails for coverage. some people have lives outside of work and they make you feel bad when you don't pick up.
Pros
free lunch when cover shifts
Cons
no breaks, no staffing
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A horrible place to work, 14 hour days, no break, awful absent mgt
X-Ray Technologist (Former Employee) –  Queens, NYSeptember 18, 2017
Whoever dreamed up GoHealth Urgent Care I wonder? An awful combination - 14 hour days with no break (not kidding), all the Managers care about are the numbers, a sniping nasty work environment where its dog eat dog, and the pay is awful - I have never worked so hard and been paid so little and treated so awfully - this is fast food medicine, the patients are rude (they are billed like $500 a visit and for this they don't even get to see a Doctor most of the time so no wonder) - this job is a stepping stone to something better and no more - all the Managers care about are the numbers and not you
Pros
Nothing, not 1 good word to say about this place
Cons
Endless 14 hour days for pittance, terrible Mgt
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A fundamentally terrible place to work - 12 hour days with no meal breaks and terrible unsupportive Mgt
Medical Assistant (Former Employee) –  Brooklyn, NYSeptember 18, 2017
The business model that GoHealth Urgent Care in based on is misery incorporated - 12 hour working days with no meal break at all - they have very few Doctors - instead they have these Physicians Assistants (PAs) - who are basically nurses who can write scripts under the supervision of a Doctor - and then they hire X-Ray techs but lump them with the receptionist job and every other menial task and the result - a cauldron of unhappiness and nastiness - that the absentee Managers don't care about. It's fast food urgent care with terrible results - there's terrible ongoing bullying and a poisonous culture here - many of the PAs are lazy nasty types who dump as much work onto the poor x-ray techs - who are worked to death in this miserable thankless environment. All the managers care about is the numbers - and given GoHealth Urgent Care is owned by a Hedge Fund - it all makes sense.
Pros
Nothing - GoHealth is Misery Incorporared Fast Food medicine
Cons
12 hour days, no breaks, low pay, terrible unsupportive mgt
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Feast or famine - stressful or pure boredom with very long hours
Medical Assistant (Former Employee) –  Portland, ORSeptember 6, 2017
Poorly managed and grossly understaffed, the company has expanded far too quickly and upper management seem to always be begging staff members to pick up extra shifts. Each shift is at least 12 hours long and can easily go to 13 or 14 hours and employees sometimes work 7 or more days in a row. The work flow is uneven with long hours of boredom interspersed with many periods of high volume activity and stress. And don't expect them to provide a place to securely store your valuables. Might be a good place to work if you're just starting out in your career and have no expectations of a life outside of work. But if you do end up working here and you have a spouse and kids don't expect to see them much.
Pros
You get a paycheck
Cons
Long hours, ridiculously short breaks, zero life balance, no place to securely store valuables
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Work you down
Radiologic Technologist (Former Employee) –  New York, NYJuly 17, 2017
If youre an x-ray tech who enjoys doing everything but x-ray take this job. If you like being a ma/front desk /janitor this is the best place for you.
Pros
Schedule
Cons
No breaks, busy, no help
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Medical assistant
Medical Assistant (Former Employee) –  Staten Island, NYJune 27, 2017
90 day review was over the phone after that conversation i had no access to work with no explanation NYC manager responded once after NEVER HEARD BACK
Pros
Nice clean place to work, have the option to pick up extra hours if needed
Cons
No manager around ever for help you are timed
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Productive working environment
Credentialing Coordinator (Current Employee) –  Atlanta, GAApril 15, 2017
No bad things to say about working here. Pay is decent. No micro management. Very laid back friendly atmosphere.. Moral is great. Coworkers are cool. I would suggest better "in house" promotions.
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Nice place to work
Coding Specialist (Current Employee) –  Atlanta, GAMarch 24, 2017
Great learning experience. Always willing to help. The coding department is excellent. I would recommend this job to people. I love that they are growing everyday.
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Good Pay/Horrible Corporate Office
Billing Specialist (Former Employee) –  Atlanta, GAMarch 15, 2017
This company is still new and fresh so there's no policies set in place and management and HR are very disorganized at the corporate office. Too focused on opening new centers so employees are not managed well, pretty much do whatever they want which creates a negative morale in the department and no accountability. People take long breaks, dont work as a team and have to fix other peoples mistakes. Company definitely has potential and if you're patient enough, sticking around may pay off in the way distant future.
Pros
Great Pay/ Benefits
Cons
Negative Morale, Very Disorganized, No accountability
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Amazing
Medical Assistant (Current Employee) –  Gresham, ORFebruary 22, 2017
I love working here. i love the people and the patients. i love how you never know what is gonna come through the door. everyday is different. overall an amazing company.
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good company
Radiologic Technologist (Current Employee) –  San Francisco Bay Area, CAJanuary 26, 2017
Go Health is a great place to work for. They have a good crew. Almost everyone is cool. Pay is much less than what hospital is paying to Rad Tech.
Pros
Good Benefits
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Awesome Place to work
Medical Assistant (Current Employee) –  Elwood, NYOctober 12, 2016
GoHealth Urgent Care is an awesome place to work.
All of my coworkers RadTechs ,PAs or the Doctors are awesome and fun to be around. Gohealth takes care of there employees.I learned how to stay calm during urgent situations and proper protocols for all types of injuries and illnesses.The best part of the job was meeting people and watching them leave knowing you did all you could to make there visit a positive one.
Pros
Gohealth provides snacks incase your too busy to stop and eat
Cons
You can work a 12 to 14 hour day extremely busy without a moment to yourself
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Growing company with excellent culture.
Clinic Manager (Current Employee) –  New York, NYJuly 13, 2016
By far the best company I have worked for in my career. The trustworthy leadership, growth opportunities and great culture for delivering the best care for patients... all what I look for in a healthcare organization.
Pros
Growth opportunity and great work environment and culture.
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Great Company With Lots Of Career Growth Opportunities!
Clinic Manager (Current Employee) –  New York, NYJuly 12, 2016
Great company, in partnership with a large hospital system. Collaborative company culture allows for many opportunities for career growth and advancement.
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Awesome company to work for!
Clinic Manager (Current Employee) –  New York, NYJuly 12, 2016
Great and positive work environment. Team atmosphere where your opinion really matters. Rapidly growing company with a lot of growth potential.
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Overall rating

3.5
Based on 25 reviews
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3.4Work/Life Balance
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3.6Culture