Gold Key | PHR Employee Reviews

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5.0
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Old
Lead Hostess (Former Employee) –  Virginia Beach, VADecember 30, 2018
I don't think this company really is the same it was ten years ago therefore I really have nothing to say. The people who work for this corporation are very good people.
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2.0
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fast pace
Laundry Attendant (Former Employee) –  Virginia Beach, VASeptember 18, 2018
they work you so hard for very little pay and there are no type of oxygen in there because its so hot and they don't have ac for the employees or heat when its winter time
Pros
you get a lot of hours
Cons
you work for very little
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3.0
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If management more receptive things would be much better
Lead Server (Current Employee) –  Norfolk, VAMay 13, 2018
Working at Gold Key | PHR is very stressful but you make a decent money and most of the people are nice and fun to be around. They don't come out with the schedule until 1 or 2 days before you will have to work and it's impossible to get a meeting with human resources unless you are in trouble.
Pros
Hilton Rewards Program
Cons
No breaks, small discount on meals, poor management, long hours, money depends entirely on business & weather.
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3.0
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gold key
Lifeguard (Former Employee) –  Virginia Beach, VASeptember 19, 2018
i worked there for 2 years and was the head lifeguard at the pool. the customers who stayed at hotel were so nice and too funny. one of the funnest jobs ive ever had.
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2.0
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Unprofessional work enviroment
Banquet Server/Bartender (Former Employee) –  Norfolk, VAApril 19, 2018
Poorly managed property located downtown. Management is unqualified to deal with the high volume of parties and personnel issues. Managers have been caught stealing from employees (with no repercussions). The company keeps your credit card tips as a bartender. Long hours (12+ daily). No breaks. No vacation days. Incredibly high turnover rate. No clear guidelines of what is expected of you as an employee. Incredibly toxic work environment.
Pros
Sometimes you get free food
Cons
No work life balance
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2.0
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Find another company to work for
Front Desk Supervisor (Former Employee) –  Virginia Beach, VAMay 1, 2018
I worked in the Resort Division (Operations) holding a few different capacities in the Front of the House. The General Managers themselves aren't bad people and they do care about the everyday lives of their employees. It's the Corporate big-wigs that kept the General Managers from doing their everyday jobs efficiently and operating the resorts to their fullest potential. Favoritism is extremely prevalent, mainly the PM/2nd Shift Managers. They liked employees that had very little work to be completed while employees that work very hard to please the guests and completed their daily work assignments were oftentimes the victims of unnecessary write-ups and cold shoulders. All of the hotel and resort properties were very underfunded and understaffed and it showed. This is especially true to the maintenance and general upkeep and I used to receive many different complaints regarding that.
Pros
The guests that stayed and got to know better
Cons
Management, Favoritism
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1.0
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worse place to work poor management unorganized and streesful do not apply here
Room Service Attendant (Former Employee) –  Norfolk, VAFebruary 22, 2018
Worse place to work poor management unorganized and stressful. There is no growth in this company and no managers are present when needed .the work environment was very messy no polished utensils and folded napkins prepared for the next shift wouldn't recommend anyone working here
Pros
none
Cons
no breaks
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1.0
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not well managed
Room Service Server (Former Employee) –  Norfolk, VAFebruary 27, 2018
Not well Managed especially room service it is literally stress DO NOT APPLY HERE they mess up your pay and tips and a job like that were they mess up your pay is not a job no one wants to work at there are times where there is no managers present . Their rude and uncaring
Pros
none
Cons
no breaks
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2.0
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Does not treat employees well
Housekeeping (Former Employee) –  Virginia Beach, VANovember 19, 2017
They do not have any compassion for their employees. Housekeeping always is understaffed and most days you are there for 10+ hours cleaning rooms and the manager's don't seem to understand that the job is physically demanding and they ask for a lot. Upper management is Click-y and only hires friends they are not interested in promoting their employees.
Cons
no breaks, long hours
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1.0
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As a FOH server they keep your cc tips and lots of misc deductions.
Server (Former Employee) –  VA Beach, VAOctober 10, 2017
Aweful management, very clicky environment, the company does not care about employees at all. Im still fighting to get pay owed to me that they deducted from my check with zero autorization. You can make $200 a nite but after tipping out appx $75 of that and all the random fees, youll be lucky to see half of it when payday rolls around. Never got to take breaks, regularly scheduled 14 hour shifts with no break, managers curse and yell at you regularly. Plus, you have to pay for meals if you are even allowed to order one!
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3.0
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Productive work environment
Engineering Technician (Former Employee) –  Virginia Beach, VAJanuary 7, 2018
Great room for advancement as well as good training programs. Fast paced with lots of work to be done and lots to learn. Friendly work environment and decent pay.
Pros
Good benefits
Cons
Poor management and high turnover rate
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2.0
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Productive and flexible
Parking Attendant (Former Employee) –  Norfolk, VAJanuary 21, 2018
It was a great company to work for. They were very generous and flexible with the amount of hours you want to work. It was a busy work atmosphere. I loved it.
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4.0
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Working for gold key phr was a great experience
Housekeeping (Current Employee) –  Virginia Beach, VANovember 8, 2017
Working for this company was a great experience I got a chance to meet new people and learn new things from my supervisors i would recommend anyone to work for this company
Pros
Working alone
Cons
Long hours
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5.0
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productive & fun place to work
Telemarketer (Former Employee) –  Virginia Beach, VANovember 6, 2017
I truly enjoyed my work experience at Gold Key Resort. I won several Resort stays as MVP also awards along with $500 bonus on several occasions as well as weekly special incentive bonuses!
Pros
SPIFFs
Cons
short breaks
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1.0
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Will not pay employees
Security (Former Employee) –  Norfolk, VAApril 20, 2017
This company will not pay you correct compensation. If working as a FOH staff member that receives tips, do not work here. They will not release $ earned by employees claiming they “are working hard” to fix it. You will never see any payment and they hope that it will fall between the cracks. It is about time they receive some legal repercussion for this.
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1.0
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Interesting
Front Office Manager (Former Employee) –  Virginia Beach, VANovember 5, 2017
So interesting to meet individuals from other parts of the US as well as other countries. However, not a good company to work for. Not supportive of employees. Surprisingly uncaring.
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5.0
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The best place ever to work
Administrative Coordinator (Former Employee) –  Virginia Beach, VAJuly 27, 2017
This company no longer is in business which is unfortunate because it had the best employee environment! Everyone was friendly! Great hours! Great company!
Pros
Everyone knew their jobs!
Cons
Company was sold!
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5.0
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A productive and fun place to work
Public Area Cleaner (Former Employee) –  Virginia Beach, VAMay 17, 2017
Come in ready and willing to learn and stay focus on your job always greeting your guest with a smile and respect keeping the place Tip-Top shape clean and remember that is your job what you do matters
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5.0
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Comfortable and productive
Front Desk Hospitality Administrative Associate (Former Employee) –  Virginia Beach, VAJanuary 29, 2017
I really enjoyed working for this company! Coworkers were friendly and very helpful with training. Its a great summer job! Many oceanfront perks! And who doesn't love free coffee?!
Pros
Everything
Cons
None
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5.0
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Wonderful enviroment with once a month get togethers.
Administive Assistant (Former Employee) –  Virginia Beach, VAMarch 26, 2014
Great company to work for . Was able to become a part of a team and was given credit for all the work I did . Given awards for all the hard work I did .
Pros
Rewards were given
Cons
None
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Overall rating

3.1
Based on 24 reviews
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2.7Work/Life Balance
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