Golden 1 Credit Union Employee Reviews

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3.0
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Environment is strickly buisness
Senior Workforce Management Analyst (Former Employee) –  Sacramento, CAAugust 17, 2018
Company was too much like a library! The environment was very closed in. I cannot speak for all department managers however I did not get any coaching or 1 on 1 for suggested improvement.
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5.0
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Msr- member service rep
Member Service Representative/ Bank Teller (Former Employee) –  Roseville, CAAugust 6, 2018
Great job, good benefits, management could be better. Hours were
long and under staffing was a prominent. Long lines, quick paced, need to always be on your best otherwise messing up is no fun.
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5.0
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Great Place
Member Care Representative (Former Employee) –  Sacramento, CAAugust 1, 2018
Fun place to work with great benefits, company culture values teamwork - designated volunteer hours to take advantage of. Downsides are lots of busy work.
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3.0
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If you just need a job...
Customer Service Representative (Former Employee) –  Sacramento, CAJuly 23, 2018
Talk a lot about being innovative but far from it. Old technology. Big plans but never follow through. VPs out of touch with business. Growing industry but haven't caught up.
Pros
Good health Insurance, 401K, gym, patio, overtime in some departments.
Cons
Management doesn't know what they're doing. Technology is old.
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2.0
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Disappointing
Branch Manager (Current Employee) –  Sacramento, CAJune 29, 2018
Golden 1 cares about their memberships but employees are dispensable. Turn over of retail leadership at every level is unbelievable, weekly we lose the remaining leaders that advocated for the employees. Sadly they are being replaced with inexperience and non credit union ways. Golden 1 has many employees that are dedicated to the membership and their teams but we are not developed or provided opportunities for advancement. We have business hours that are not conducive to promoting the member use of digital services but we also don’t have the staffing to support the hours. Work life balance is a struggle! The culture has changed and the trust and pride I once had in Golden 1 is fading quickly.
Pros
Member products and services, 401K, mortgage incentive for employees, group goal structure, retail incentive
Cons
Staffing, CLF process, sales tracking/reporting and business hours.
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4.0
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Great place to work
Payment Operations ACH Technician II (Current Employee) –  Roseville, CAJune 25, 2018
Great environment and great benefits. Very busy and competitive work environment. Golden 1 automatically contributes 3% towards your 401k and will match up to another 3% of anything you personally decide to contribute.
Pros
benefits, paid time off
Cons
competitive
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5.0
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Great
Member Service Representative (Former Employee) –  Turlock, CAMay 17, 2018
Great organization to work for. Short staffed often which created stress and uneasy environment to work in but other than that the pay is competitive and so are the benefits.
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2.0
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Enthustiastic and very knowledgeable about the products offered
Sales (Current Employee) –  Sacramento, CAApril 8, 2018
Lives by the brand by providing exceptional customer service in every interaction, advocating for Golden 1's products and services. Brings creative and innovated ideas forward that support Golden1's mission, vision, values, and goals. Adopting an "in everything I do, I will do it well" philosophy and consistently contributes to a positive working environment. Genuinely cares about the membership and exhibits the ability to effective mange the most challenging situations while meeting their expectation.
Pros
Great benefits, Works with your schedule if you havea conflict
Cons
No cost of living increase. No continued or ongoing training or refreshers
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1.0
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Negative and depressing place to work
Employee (Current Employee) –  Sacramento, CAMarch 28, 2018
I can honestly say that choosing to work for G1 is a poor decision on my part. They are very unorganized as a company, and employees welfare and job satisfaction does not matter to any management. They are an outdated company with thier work practices and equipment to function in your position. They do not pay well, and many employees find the working conditions hostile and depressing. Makes no difference to notify anyone in the company, because they don't care. The long timers working here are just waiting to retire to get out.
Pros
Paid holidays
Cons
Everything except paid holidays
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5.0
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Working for Golden 1 Credit Union
Member Service Representative/Teller (Former Employee) –  Jackson, CAMarch 15, 2018
Depending on the day it could be very busy or very slow. No set schedule alternating weeks for hours was very hard and working Saturdays when you have small children was rough as well. Made due with the situation but, was passed up for promotion a couple of times before finding a job that was full time with Monday-Friday hours.
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2.0
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I still work there
Loan Processor (Current Employee) –  Sacramento, CAMarch 13, 2018
I am still an employee for G1. I don't really have anything to say as I would not want to put my job at risk. It is a very stressful place to work and you are not compensated. accordingly. They don't even give you a cost of living raise and they pick and choose who gets in on the yearly bonus.
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5.0
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great place to work
Insurance Service Representative II (Former Employee) –  Sacramento, CAMarch 1, 2018
loved this company and i would not have left this place if we were not moving out of state. they really did appreciate their employees. would return in a heartbeat if I could
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2.0
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Management and Culture
Manager (Former Employee) –  CAFebruary 12, 2018
Upper Management does not listen to the opinions of all staff.
They choose to only listen to the favored employees and don't give the newer employees the opportunity to prove themselves.
Pros
Salary and Benefits
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1.0
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Great place to work if you have a friend to get you in the door.
customer service rep (Current Employee) –  Sacramento, CAFebruary 5, 2018
A typical day at work is a LIE. You work your behind off and are promised perm positions once your contract hours are completed as a temp employee, and that DEFINITELY doesn't happen.
Pros
You at least have a job while looking for a new one.
Cons
nothing for temp employees
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2.0
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No management accountability, support
Analyst (Current Employee) –  Sacramento, CAJanuary 25, 2018
No assistance when asked. Managers don't show up or are late to scheduled meetings and unprepared. Lack of response to escalations for job functions. No positive feedback.
Pros
Collaboration and great business relationships with other teams
Cons
Lack of management accountability.
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2.0
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Strssful, not easy to communicate
Branch Lead (Current Employee) –  Sacramento, CAJanuary 11, 2018
Branch Lead, weekly, monthly and quarterly audit, cash count. Cash order. Main work throw is as a Teller.
Daily work position is as a teller.
Thank you
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5.0
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Good credit union
Member Relationship Specialist-Operations (Former Employee) –  Turlock, CAJanuary 1, 2018
Golden 1 Credit Union is a great non-profit organization to work for now that is now that is no longer a sales focused employer. Benefits are not the greatest with the exception of retirement.
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4.0
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The most enjoyable part of the job
Member Relationship Specialist (Current Employee) –  Sacramento, CADecember 19, 2017
The ability to engage and interact with coworkers and members and being able to learn from each other. The wealth of knowledge I gained about making in the last 9 months has changed my overall perspective about my personal finances.
Pros
coworkers, free gym, time off
Cons
supervisor favoritism, headset is cable controlled and not bluetooth
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5.0
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Good Job
Member Relationship Specialist (Current Employee) –  SacramentoDecember 12, 2017
Good job to get you started in the banking industry. They teach you in a pretty intensive course on how to do your position. The mgt team is trying their best but they are growing really fast.
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4.0
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Great company to work for, but not perfect
Supervisor (Current Employee) –  Sacramento, CADecember 10, 2017
Best part about Golden 1 is their public reputation. Working for a not-for-profit is great, especially when compared to banks (Hello Wells Fargo fraud!). The facilities at HQ are pretty sweet - massage room, game room, gym. Benefits package is also really good for full time employees. Small raises are customary with the annual review, and you might get a small annual bonus if the company meets their goals, but it's not enough to make a huge difference even if you've performed well.

The problem lies in the pay scale and stubborn HR. Not only do they no longer disclose pay grades for positions, but it's because they pay less than most companies and they don't want anyone to know - not even internal employees. Also, if you don't bond with management your career will absolutely not go far. It's about 60% merit-based and 40% relationship-based.
Pros
Great benefits
Cons
No Golden 1 Center special perks, low pay
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Overall rating

3.5
Based on 99 reviews
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