Payment Operations ACH Technician II (Current Employee) – Roseville, CA – June 25, 2018
Great environment and great benefits. Very busy and competitive work environment. Golden 1 automatically contributes 3% towards your 401k and will match up to another 3% of anything you personally decide to contribute.
Branch Manager (Current Employee) – Sacramento, CA – June 29, 2018
Golden 1 cares about their memberships but employees are dispensable. Turn over of retail leadership at every level is unbelievable, weekly we lose the remaining leaders that advocated for the employees. Sadly they are being replaced with inexperience and non credit union ways. Golden 1 has many employees that are dedicated to the membership and their teams but we are not developed or provided opportunities for advancement. We have business hours that are not conducive to promoting the member use of digital services but we also don’t have the staffing to support the hours. Work life balance is a struggle! The culture has changed and the trust and pride I once had in Golden 1 is fading quickly.
Member products and services, 401K, mortgage incentive for employees, group goal structure, retail incentive
Staffing, CLF process, sales tracking/reporting and business hours.
Enthustiastic and very knowledgeable about the products offered
Sales (Current Employee) – Sacramento, CA – April 8, 2018
Lives by the brand by providing exceptional customer service in every interaction, advocating for Golden 1's products and services. Brings creative and innovated ideas forward that support Golden1's mission, vision, values, and goals. Adopting an "in everything I do, I will do it well" philosophy and consistently contributes to a positive working environment. Genuinely cares about the membership and exhibits the ability to effective mange the most challenging situations while meeting their expectation.
Great benefits, Works with your schedule if you havea conflict
No cost of living increase. No continued or ongoing training or refreshers
Employee (Current Employee) – Sacramento, CA – March 28, 2018
I can honestly say that choosing to work for G1 is a poor decision on my part. They are very unorganized as a company, and employees welfare and job satisfaction does not matter to any management. They are an outdated company with thier work practices and equipment to function in your position. They do not pay well, and many employees find the working conditions hostile and depressing. Makes no difference to notify anyone in the company, because they don't care. The long timers working here are just waiting to retire to get out.
Member Service Representative/Teller (Former Employee) – Jackson, CA – March 15, 2018
Depending on the day it could be very busy or very slow. No set schedule alternating weeks for hours was very hard and working Saturdays when you have small children was rough as well. Made due with the situation but, was passed up for promotion a couple of times before finding a job that was full time with Monday-Friday hours.
Loan Processor (Current Employee) – Sacramento, CA – March 13, 2018
I am still an employee for G1. I don't really have anything to say as I would not want to put my job at risk. It is a very stressful place to work and you are not compensated. accordingly. They don't even give you a cost of living raise and they pick and choose who gets in on the yearly bonus.
Member Relationship Specialist (Current Employee) – Sacramento, CA – December 19, 2017
The ability to engage and interact with coworkers and members and being able to learn from each other. The wealth of knowledge I gained about making in the last 9 months has changed my overall perspective about my personal finances.
coworkers, free gym, time off
supervisor favoritism, headset is cable controlled and not bluetooth
Supervisor (Current Employee) – Sacramento, CA – December 10, 2017
Best part about Golden 1 is their public reputation. Working for a not-for-profit is great, especially when compared to banks (Hello Wells Fargo fraud!). The facilities at HQ are pretty sweet - massage room, game room, gym. Benefits package is also really good for full time employees. Small raises are customary with the annual review, and you might get a small annual bonus if the company meets their goals, but it's not enough to make a huge difference even if you've performed well.
The problem lies in the pay scale and stubborn HR. Not only do they no longer disclose pay grades for positions, but it's because they pay less than most companies and they don't want anyone to know - not even internal employees. Also, if you don't bond with management your career will absolutely not go far. It's about 60% merit-based and 40% relationship-based.
Operations Supervisor (Former Employee) – Salinas, CA – December 7, 2017
working for this credit union is fun. great incentives with lots of advancements. Procedures are so detailed you should be able to find anything on their site, and they have a employee help line for assistance.
Sr. Mortgage Loan Processor (Former Employee) – Sacramento, CA – November 11, 2017
Favoritism and lack of management from the top down. They did not promote a good work environment. UW dept was very hard to work with. They charged customers for rate locks with no exceptions. Very POOR department to work in.
Pretty good place to work but compensation could be better
Home Loans (Current Employee) – Sacramento, CA – November 1, 2017
The culture at Golden 1 is friendly and the work is rewarding but the salaries are not always competitive. There are opportunities for advancement but Human Resources does not seem to be very motivated to help internal employees to move up.