Grainger Employee Reviews

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4.0
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Grainger is a wonderful company with many opportunities.
Account Manager (Former Employee) –  Williston, NDNovember 13, 2018
Grainger provides awesome opportunities for growth and development. Every team member lives by the mission, vision, and values. Overall, the management is the absolutely best in terms of creating a culture where team members can thrive. I've learned how to excel in my field, how to lead people, how to influence without authority, and be a consultative coach while at Grainger. Work/life balance is a struggle- Grainger demands a lot from team members, especially the hard working, dedicated ones. The organization is 100% focused on customers and team members. Overall, one of the best places to ever work!
Cons
Not a lot of opportunity in this area. Work/life balance.
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3.0
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Productive and Fun place with ping pong table and gym
Distribution Associate -3rd Shift (Current Employee) –  Kansas City, MONovember 12, 2018
Typical high paced production job. You learn the essentials of the MRO market. The management in the Supply chain side is not the best. The culture is extremely diverse which is a plus for this job. The hardest part of the job would be constant lifting which could possibly cause strain on the back. The most enjoyable part about the job is the relationships you can build between your team-members.
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3.0
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Customer & Account Associate Relationship
Inside Sales Account Associate (Former Employee) –  San Antonio, TXNovember 7, 2018
Your job is to make 30+ outbound calls, spend 100+ minutes on the phone and 12+ quality connections with your book of business per day, month over month. It’s challenging to grow your accounts in different categories when your customers only purchase what they know they can get from Grainger.
Pros
Commission, 1 manager for 12 people per team, light traffic
Cons
High employee turnover
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4.0
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job overall
Customer Service Representative (Current Employee) –  Sarasota, FLNovember 5, 2018
I have learned some computer programs that will be helpful and worked in the warehouse on there inventory system. They have too many platforms with there computers that slows down each customer transaction.
Pros
friendly coworkers
Cons
no full time
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4.0
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Metrics DO NOT equal revenue
Inside Sales Associate (Former Employee) –  San Antonio, TXNovember 2, 2018
Grainger is an excellent company to work for . The Grainger ISA Call Center is like the "red headed step child" of Grainger. If you enjoy working for a call center and have no issues with micro management, then you will be fine.
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3.0
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People were fun
Field Support Representative (Former Employee) –  PanamaNovember 1, 2018
the all situation was with my boss not promoting nothong plus he took all the credit for our work and he was always motivating with fear(if you dont do this you will be fired)
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4.0
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Very Productive,faast paced
Distribution Associate (Former Employee) –  Patterson, CAOctober 29, 2018
Its a good environment especially if you have a good crew. Good benefits and schedule is set so you know what to plan your life around. Raffles and dinners around holidays and holidays off.
Pros
Good starting pay
Cons
takes awhile for raises, if you do not meet monthly rates you get terminated
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5.0
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Fast Paced Call Center
Customer Experience Representative (Former Employee) –  Norcross, GAOctober 26, 2018
Fast paced call center, we all worked together to communicate changes or discrepancies. Assisted customers and were empowered to make decisions that were good for the customer and the company.
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4.0
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Grainger is a fortune 500 company
I ran a four man crew of inventory statisticians (Former Employee) –  Denver, COOctober 26, 2018
I worked there for 14 years. I met a lot of great people, and worked my way from unloading trucks to inventory manager.

This is a very stable company, and very generous with benefits.
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2.0
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Good Job with changing culture
Sales Representative (Current Employee) –  Chicago, ILOctober 25, 2018
Grainger was a great organization to grow and develop your career. Their sales training provides a great foundation for growth and they emphasize continuing your development. However, their once-great culture will continue to change as they realign the organization by reducing the customer facing workforce and adding additional leadership.
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5.0
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Performance
Sales/Customer Relationship Specialist (Former Employee) –  Atlanta, GAOctober 24, 2018
I took calls from Customers and Outside Sales Rep regarding orders, tracking, ETA and billing. I was able to assist quickly because of the latest sofeware training. This made my job easy and enable me to be more productive.
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4.0
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learned alot and very relaxing
Warehouse Associate (Former Employee) –  Simmonsville, SCOctober 24, 2018
The job itself was satisfying, different things to do on a daily basis, always busy. Management was easy to get along with, Took care of there employees.
Pros
paid lunch, overtime
Cons
pay could be better
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3.0
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Started out great
MANUFACTURING ACCOUNT MANAGER (Current Employee) –  Lake Forest, ILOctober 23, 2018
Recent changes in management have changed my outlook of the company as a whole. The company;s overall focus has changed to administration and not so much about the customer.
Pros
benefits
Cons
micro managed, too much admin work
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4.0
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Fast paced
Laborer (Former Employee) –  Macedonia, OHOctober 23, 2018
This company was a great place to work for. I would recommend this company as a great company if ever asked about it. All the employees were great people and management was fair to all employees
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3.0
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Great people with a good work life balance culture and benefits
Reporting Analyst (Current Employee) –  Chicago, ILOctober 20, 2018
A typical day in a reporting analyst role consists of developing ad hoc reports using MS Access/Business Objects/Tableau while leveraging Teradata universes. I got an opportunity to practice MS Access, SQL, Business Objects and Tableau skills. The hardest part of the job is to understand the data sources without any documentation and prioritizing work. Since it's an open culture to walk by and request different kinds of information, it does impact regular work productivity. But the people are really nice and understandable and it's super fun to work in a cross-functional role.
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4.0
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fast pace work environment but no room for growth because of micromanagement
Inside Sales Representative (Current Employee) –  San Antonio, TXOctober 17, 2018
when things are good within the company it's great but micromanaging is a big issue. once you make annual achievers it's hard to make it a second time because your goal is raised very high.
Pros
the job is easy
Cons
you will be stuck in the same position for a long time
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5.0
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Productive, fast pass, family company
Warehouse Worker (Former Employee) –  Patterson, CAOctober 17, 2018
On the job training and its paid for it's a fast pass job but family feel company there employees safety is first and safety for all is big and house keeping
Pros
Healthcare and discounts
Cons
Rate
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5.0
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Love it!
Full Time Customer Service Representativ (Current Employee) –  Waterloo, IAOctober 16, 2018
I work in the national contact center and it’s a great place to work. The benefits are amazing, unlike any other job around my area. Grainger truly cares about their employees.
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1.0
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Call center not sales
Inside Sales Representative (Former Employee) –  San Antonio, TXOctober 16, 2018
Simply put you are hired to do sales but once on sales floor you are in a Call Center environmental. Sales are not the focus unless reflected poorly on upper management. What they care about is not the relationship you have with customers but that you make a certain amount of calls with a set amount of mins. These days that are transitioning to micromanaging and scripted phone calls.
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2.0
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Stressful and Chatotic
Customer Service Associate (Former Employee) –  Denver, COOctober 16, 2018
The pay was okay, but the chaotic nature and inefficient processes and tools made it challenging to provide the level of service you are held to. Constant monitoring and sneak tactics of your performance made the experience of helping others worse. Not all of the clientele were awful, but a majority were unbearable and rude.

Very mediocre benefits and while the profit sharing was a plus, it was downgraded substantially over the years.
Pros
Profit Sharing and PTO
Cons
Inconsistent break times, rude customers, chaotic and inefficient processes, sketchy location.
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Overall rating

3.8
Based on 1,940 reviews
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