Grainger Employee Reviews

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2.0
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Work Place Declining
Account Manager Commercial and Manufacturing (Current Employee) –  Denver, COApril 23, 2018
this used to be a very nice place to work but has declined drastically. There have been several individuals who have been at the company for over 20 years who have left due to the change in the culture and the lack of job security. The company has fired and threatened to fire individuals over not using Salesforce correctly. I believe that it will be a good company again one day but currently...not so much.
Pros
large company
Cons
negative culture shift
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2.0
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Not Good
Product Manager (Current Employee) –  Lake Forest, ILApril 23, 2018
Grainger is being severly mis-managed with short-term visions taking over very large decisions. The culture there is awful and many people are only there to be vested in Profit-Sharing. Otherwise they would be leaving the organisation as well.
Pros
Profit Sharing
Cons
A lot
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4.0
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Challenging
Customer Experience Representative (Former Employee) –  West Monroe, LAApril 20, 2018
The job was challenging. There was not a lot of room for advancement. The work/life balance was not. Fixed schedule of 7:30 am to 4:00 pm Monday through Friday.
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5.0
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Fun atmosphere
Sales Associate (Former Employee) –  Sulphur, LAApril 19, 2018
Working at Grainger was fun but could be stressful at times due to limited staff. The work was easy and the day went by quickly on a busy day. The pay was fair. Normal hours was 7:30 am - 5:00 pm. No weekends with major holidays off. The hardest part of the job for me was working in the warehouse in the summer months. Its super hot and very uncomfortable. The most enjoyable part of the job was getting to know customers. The same customers would come in for parts and they became like family.
Pros
Fair Pay, Healthcare, Weekends Off
Cons
Short Breaks
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3.0
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Good place to work if you enjoy a competitive environment
Customer Service Representative (Former Employee) –  Waterloo, IAApril 17, 2018
Received outgoing and incoming calls from businesses with Grainger accounts. Processed returns, exchanges and assisted customers in finding products they needed.
Pros
Good pay, benefits
Cons
Stressful, not a good work vs life balance
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4.0
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Fast paced Environment
Inbound Supervisor (Current Employee) –  Mira Loma, CAApril 17, 2018
A typical day consist of controlling cost while achieving results for the daily goals. Working with your team for development and increasing morale through the processes.
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2.0
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Not a fun place to work
Welding & Raw Materials Product Manager (Current Employee) –  Lake Forest, ILApril 17, 2018
Worked in the corporate office for a few years, and the culture has certainly changed a lot. Leadership has changed dramatically and people are downright miserable to work for. Grainger has tried to improve it's diversity for leadership positions, but continues to make highly questionable moves on their Director level and higher teams. There is a lot of red tape to get anything done, and getting approvals can be crippling. Grainger has gone through several reorgs which are to "compete" in the new world with the likes of Amazon, but have done a poor job retaining talent, and frankly, given poor reasons for the types of people they have retained vs. let go. Overall, job environment is very unstable in 2018 and would not recommend working there now.
Pros
Decent benefits, ability to work from home
Cons
Poor leadership, constant reorgs and eliminating/reshuffling roles, low morale, no clear strategy or vision
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4.0
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Competitive benefits
Finance Manager, Supply Chain (Former Employee) –  Lake Forest, ILApril 16, 2018
The company provides great benefits; short term and long term. They focus on training individuals and provide educational assistance. New CEO is well liked and drives change quickly.
Pros
Employee benefits
Cons
Work life balance
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5.0
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Review
Commercial Account Manager (Former Employee) –  Elgin, ILApril 16, 2018
Had a great 5 years, but lot of corporate re-org. Need to be more stable with postions so Employees feel safe about their jobs. Too many re-interviewing for positions happening
Pros
Great place to work
Cons
lots of re-organization
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2.0
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Management
Product Manager - Global Product Management (Current Employee) –  Lake Forest, ILApril 13, 2018
New management shifting corporate direction just initiated a RIF which included long term tenure employees. Company direction is now uncertain.

Insertion of Sr Leadership with only Consulting experience is now leading the organization, from the CEO to Sr Directors...
Pros
Nice office environment
Cons
Continuous Restructures
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4.0
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Review for Grainger
Customer Service Representative (Former Employee) –  Arlington, TXApril 12, 2018
Grainger was a great company to worth for. With addition to working with customers on day to day basis there are a lot of details that needed to be performed. The coworkers were great to work with and everyone enjoyed working together.
Pros
Even for part timers you can get benefits including paid time off
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3.0
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Good people Bad management
Senior Sales & Customer Relations Specialist (Former Employee) –  Farmington Hills, MIApril 10, 2018
Good people Bad management.
Promotions by association only.
Information sharing is lacking between branches
Good Customer network
Cut throat environment
Pros
Good pay
Cons
Bad management
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4.0
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best place to work
QA Analyst (Current Employee) –  Chicago, ILApril 9, 2018
If you highly enjoy moving fast and thinking while you are working, this place is for you. Grainger does do a lot of cross training in order to best utilize all of it's employees with efficiency. Some of the managers had a better than though attitude towards their employees, but your co-workers will rock and be part of a team.
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4.0
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Work Life Balance
Account Manager (ISA) (Current Employee) –  San Antonio, TXApril 5, 2018
...lots of people in one building...emotional at times....forever changing...need good computer skills and must know how to type and multitask...comfortable environment
Pros
comfortable environment
Cons
feels like high school
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2.0
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Organizational changes: some good, some not
Marketing (Former Employee) –  Chicago, ILApril 5, 2018
Company doing an admirable job at transforming from a catalog-driven business to a modern digital marketer. Marketing management is a revolving door, however.
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5.0
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Great Job
Customer Service Representative (Current Employee) –  Tempe, AZApril 5, 2018
The company cares about it's employees. I wish there was a way I could get my job back. but there was a policy that was in effect and made me ineligible to work there any more.
Pros
all around great company
Cons
some of the policies are too rigid
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1.0
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Grainger Culture
Commercial Account Manager (Current Employee) –  Atlanta, GAApril 4, 2018
The days at Grainger are extremely long and requires a lot of administrative work. Expect to work over 50 plus hours per week. Grainger use to be a great company but, the company culture has definitely changed.
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4.0
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loved this company
WAREHOUSE ASSOCIATE (Former Employee) –  Minooka, ILApril 3, 2018
I did enjoy working for Grainger. They do offer amazing pay and benefits. the only down side to this company I feel is night time human resource is bad and they coddle the lazy employees and are too tough on the hard workers.
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5.0
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Great if you have the right manager
CUSTOMER SERVICE REPRESENTIVE (Former Employee) –  WisconsinApril 2, 2018
You have plenty of room for advancement. But the problem is if you get into a position that isn't suited for you. You must remain there for a year. Or if you don't work well with the manager you have you are stuck there.
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4.0
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Good company
Project Manager, Procurement Optimization (Current Employee) –  Lake Forest, ILApril 2, 2018
Good company, great work/life balance and strong vision & strategy deployment from C Suite. Leadership in place is moving the company into the forefront of e-commerce & digital solutions for customers.
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Overall rating

3.8
Based on 1,790 reviews
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3.7Work/Life Balance
3.9Compensation/Benefits
3.2Job Security/Advancement
3.3Management
3.6Culture

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33%say women are treated fairly and equally to men

44%would recommend to other women

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