University Counselor (Former Employee) – Phoenix, AZ – March 19, 2019
Typical day of an online University Counselor: Clock in, maybe grab some coffee, put on your head set, take a look to see if there are any new leads, then start dialing away.
This was not my preferred work environment, but some employees are really great at this role.
There is a monthly goal you need to meet for getting students enrolled within your department; was formerly in nursing. If you do not meet your goal, it is a three strikes and you're out sort of thing, so job security is a little fickle.
Low Enrolled Section Manager (Former Employee) – Phoenix, AZ – March 18, 2019
My time at GCU allowed me to gain a wealth of knowledge in the post secondary education field. I was lucky enough to be a part of a time that was instrumental in the growth of the online side, through system implementation, process streamlining, and policy centralization. My team and my direct supervisors were the main reason I stayed with the company for so long.
Tuition benefit, above average paid time off, direct supervisors
Cashier (Former Employee) – Phoenix, AZ 85017 – March 17, 2019
Job was very slow pace. There was no room for improvement in addition since you are a student you were not allowed to work more than 20 hours a week. Also there was no discount for being a student worker.
Decent pay and benefits/stressful work environment
Student Services Counselor Advisor (Current Employee) – Phoenix, AZ – March 12, 2019
Working in admissions is definitely a challenge. The employees that work in admissions are very friendly, however, this is essentially a sales job. You will have a quota to meet and the management can tend to put a lot of pressure on their counselors. This position is definitely for a self-motivated and optimistic person.
I greatly appreciated my time at GCU as a CSET assistant, although my time in the position was brief it was a fantastic venture and if given the opportunity to return to the position, I would return to the position.
Flexible hours, calm work environment, wonderful coworkers
University Counselor (Current Employee) – Phoenix, AZ – March 5, 2019
As a private Christian university, the school tries to operate within the confines of a non-profit organization which is a value in so many ways. The students are afforded the opportunity to advance in the company beyond the academic path to employment/career path.
They give you way too many students in one class then criticize everything you do after they tell you that you are doing a great job. If you have any issues then good luck in getting it resolved. I will never work there again!
Lack of Collaboration, Poor Feedback, Lack of Communication
Student Services Counselor (Former Employee) – Phoenix, AZ – February 26, 2019
While Grand Canyon University is a PHENOMENAL company, they excel at overworking their employees and not paying to compensate the other work. I had many issues with my boss that I ended up bringing to his boss's attention. After promising change, nothing happened and no follow up occurred. I was constantly asked to take on other people's work, and after 4 months, I was juggling the workload of someone 2 levels above me. The managers refused to pay me the appropriate compensation and did not lower my workload when I complained of feeling burned out.
Even with great communication and willingness to work toward change, the management will brush you off and give a lot of "sweet talk" to smooth things over. Also, if you choose to work as an online SSC (student services counselor), do not be fooled with the title. You will actually be a collections agent, mostly calling students to get money. If you don't like to sit at a desk while getting screamed at by students all day, DO NOT work here.
University Enrollment Representative (Former Employee) – Phoenix, AZ – February 25, 2019
Wonderful place to work. They value their employees. They offer a quality education at an affordable price setting up students for success. I felt valued being apart of helping students find their purpose.
Event Security Specialist (Former Employee) – Phoenix, AZ – February 20, 2019
Working in security at GCU was an experience. I worked with a great team, and some of the supervisors was great. We covered all of the events on the school campus. The most enjoyable about the job was that we worked in a great atmosphere, and the kids was awesome. The hardest part of the job was dealing with upper management, they was not very supportive toward us.
Tour Guide (Former Employee) – Phoenix, AZ – February 14, 2019
This was a job I held while attending GCU and they were very thorough and quick in the hiring process. Then when working the job they were always friendly and supportive in whatever you wanted do. They would help you achieve any goal you wanted to achieve.