Grand Circle Corporation Employee Reviews

2.8
Overall rating
Based on 32 reviews
Ratings breakdown
55
45
39
25
18
Sort by: Helpfulness | Rating | Date
Found 30 reviews matching the search See all 32 reviews
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great product, Management needs a reboot
Video Programmer (Current Employee) –  Boston, MAMay 23, 2018
CEO and all executive team flip flop on business rules and KRAs constantly. Your entire job could change in a day and you have no say, no matter what you've worked on. People who stay here for a while either purposefully avoid advancement to fly under the radar or cozy up to the right people. Culture is odd, but upside is that most of the people you work with day-to-day are great and are usually just as confused as you are by the executive team's antics.
Pros
benefits, fitness program, casual dresscode
Cons
executive board expecially CEO, strict "values" to adhere to, no advancement in pay
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Forced Values and Unrealistic Goals
Traveler Support Associate (Former Employee) –  Boston, MAMay 20, 2018
The company grades you consistently on speed, quality, feedback, and teamwork. If your not constantly sending out emails on how to improve performance then there’s a problem. The company will broadcast all your mistakes in the name of “transparency “. The goals they have in place are extraordinarily hard to achieve and they continue to add more goals. If your not on goal then the company will not hesitate to terminate you even if you’ve been there for over 8 years.
Pros
Plenty of hours to work
Cons
Everything
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not as great as they make it out to seem
Traveler Support Associate (Former Employee) –  Boston, MAMay 11, 2018
There’s such a high turnover rate there, and I can see why. It’s a customer service job, sure, but in the time I worked there, I had more bad days than I did at other customer service jobs I’ve taken. There’s some opportunity for growth there, if you’re a high performing associate, but very little promotions that are outside the call center. Also, most people in management, at least in the call center, have only been there 3-4 years tops. The good thing is that I always felt supported by my peers. I liked majority of the people there, but not the job.
Pros
Decent benefits, travel
Cons
Short breaks, high turnover
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great benefits but incredibly stressful
Associate (Former Employee) –  Boston, MAMay 9, 2018
Even if you succeed, you are always waiting for a "tap on the shoulder" to be terminated at any time for any reason whatsoever. Management is afraid of the "top tier" so they don't stand up for what is right. Associates are overrun by VP's, directors, sr vps, etc. So top heavy, I'm amazed the building hasn't toppled over from the power on the 6th floor.
Pros
Benefits, Travel
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
ambiente lavorativo giovane e collaborativo
Accompagnatrice turistica (Current Employee) –  Suffolk County, MAMay 8, 2018
grand circle offre grandi opportunità di crescita nel mondo del turismo, ottimi salari e training completi che rimarranno al lavoratore
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not truthful with job offer
Customer Service Representative (Former Employee) –  Boston, MADecember 9, 2017
They hire and fire without notice no real reason. They tell u everyone during training they will be hire which is not true. Well training they tell your doing so great not to worry and then fire you anyway
Was this review helpful?Yes 8NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful workplace with unattainable goals
Air Travel Consultant (Former Employee) –  Boston, MANovember 24, 2017
Working on the phones as a consultant is very stressful. Your work in completely unappreciated by other departments that are set up to "support" there is no accountability in higher management for not resolving hot issues and a lack of resources even after employees continuously bring these issues to the forefront. There is a serious communication problem the managers and supervisors sit in meeting all day making it often impossible to receive help when needed and at the sametime when you make errors or are struggle there is not support just write ups and 30 performance plans that threaten termination. No one wants to work in an environment where the main motivation tactic is making the employees feel disposable is they cant improve on there own with little to no support.
Cons
short breaks, changing schedules, excessive mandatory overtime.
Was this review helpful?Yes 7NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Educational
Traveler Support Representative (Current Employee) –  Boston, MANovember 15, 2017
Grand Circle is an excellent organization that really strives to make their employees the best. It offers a warm and welcome feeling with the environment provided by colleagues.
Was this review helpful?YesNo 4Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Misleading
Traveler Support (Former Employee) –  Boston, MAJuly 21, 2017
This place sets you up to fail. No one of authority respects or takes the customer service end of this business seriously. If there's any unpleasant work that involves reaching out back to the customer that other departments don't feel like dealing with, they give it to Traveler Support, the low end of the totem pole. There is no loyalty to employees.
Pros
Nice co-workers, not horrible pay
Cons
Everything else
Was this review helpful?Yes 7NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
First summer internship and it was overall a pleasant experience.
Workforce Planning Analyst (Former Employee) –  Boston, MAJuly 5, 2017
Grand Circle was my first real office job and I found it to be exactly what I expected it to be. It was kinda boring but the company itself was interesting and they hook their employees up with free trips all the time. Definitely worth working for if you want to travel.
Pros
Free trips
Cons
Stressful job culture
Was this review helpful?Yes 3No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very nice place to work
Staff Accountant (Current Employee) –  Boston, MAJune 23, 2017
Grand circle is a very nice place to work. the building is very nice and the management team is great. Many staffs are very talented and available to share their skills with other employees.
Pros
People are polite and talented
Was this review helpful?Yes 2No 5Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Associates are #1!
Senior Marketing Producer/Junior Email Producer (Former Employee) –  Boston, MAMarch 23, 2017
Grand Circle Corporation does a great job with investing in their number one asset: Associates. They provide great benefits and promote a healthy work/life balance.
Was this review helpful?Yes 5No 11Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good benefits
Sales Associate (Former Employee) –  Boston, MAFebruary 28, 2017
overall the benefits are good especially travel. make sure to take advantage. conveniently located near south station in up and coming waterfront district.
Was this review helpful?Yes 1No 7Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fresh working environment and youthful forward thinking staff
Traveler Support Associate (Former Employee) –  Boston, MADecember 22, 2016
Poor management and not much room for growth. Very demanding numbers to keep. But if you are competitive and can keep up with the a fast paced management that doesn't always see thing through, then you may thrive here. The benefits and the company itself is great, it just the management that lags so prepare yourself mentally for that and practice being patient.
Was this review helpful?Yes 8No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Could be a great company again
Advertising Expense Manager (Former Employee) –  Boston, MADecember 2, 2016
Worked with excellent group of people throughout my time at Grand Circle, yet management was often indecisive due to the way ownership of the organization ran the company. Too often highly qualified and talented individuals were not given the opportunity to provide the organization with the expertise for which they were hired.
Pros
People, old sabbatical policy, vacation time
Cons
Owner's inability to let others in senior/mid-management do their jobs
Was this review helpful?Yes 4No 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Failing Company
Adobe Campaign Developer (Former Employee) –  Boston, MANovember 7, 2016
Company is failing after poor management decision after poor management decision. There is no central strategy, people get replaced on a whim. Run for your life.
Was this review helpful?Yes 10NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't Bother
Traveler Support (Current Employee) –  Boston, MASeptember 25, 2016
Worst place I've ever worked. Everyone in management is inexperienced. The company's goal is to fire you, every quarter you have to write about why you should keep your job. If you don't "perform" to the level they deem adequate you're placed on a performance improvement plan. In one month if you haven't met whatever goals were set in your plan you're fired.
Pros
Decent benefits
Cons
Inexperienced leaders, unprofessional environment, lack of appreciation for employees.
Was this review helpful?Yes 11NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
One giant rotating door
Traveler Support (Former Employee) –  Boston, MAMarch 7, 2016
This company needs a revamp from the ground floor up. Aside from still using (at the time I started) 28 year old software, I also learned they had a 56.25% attrition rate. This was almost the exactly the percentage of people that did not make it through my training group.

The most difficult part of this job was "starting over". I already had a decade of experience in the travel industry, and based my entire career on knowing the airline software (Sabre) they were currently using, not the booking engine software (GERD) the company was limping on. I was promised a promotion to the Air Dept. after 3 months, only to be passed over repeatedly. After 6 months I felt my abilities were not being used or challenged and consequently resigned.

Fortunately, I had a great time with a number of my coworkers, and I am proud to say, still friends with them today.
Pros
Starting pay.
Cons
Wildly outdated software, a cultish set of mantras, inane requirements.
Was this review helpful?Yes 13No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing, innovative organization with its finger on the pulse!
Copywriter (Former Employee) –  Boston, MADecember 11, 2014
I can't understand why people hate this place, I really can't. It's a dynamic, high-energy environment staffed by competent, organized, and visionary individuals.

They just never stop innovating. For instance, they have this great thing called the ERROR REPORT. It's totally modern! More backwards companies would have you meet with your supervisor about mistakes you may have inadvertently allowed to appear in company materials, where you'd discuss the origins of such inaccuracies, how to prevent them in the future, and give you a better understanding of their implications. So slow, so boring, so dang human. NOT AT GRAND CIRCLE!

At Grand Circle, they blast out a spreadsheet of mistakes to everyone in the creative department, called the Error Report. You never know when it's coming, and you never know what's on it. You open it up and SURPRISE SURPRISE, you're name may be there, being blamed for a mistake you never knew you made! Boring, old-fashioned things like context, intent, relationships, and process are OUT THE WINDOW! You get slandered in front of your entire department, and you have no recourse. IT'S SO RAD!

This is just one example of the amazing progress Grand Circle is making when it comes to reinventing the modern office. Hop on board as soon as you can!
Was this review helpful?Yes 20No 3Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company but a fickle industry
Email Marketing Producer (Former Employee) –  Boston, MADecember 3, 2014
On paper, this company is awesome. The travel industry is fun and the offices are great. However, the travel industry is fickle and there were huge layoffs which led to a really awful company culture.
Was this review helpful?Yes 2No 1Report
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Grand Circle Corporation. Our community is ready to answer.

Ask a Question

Ratings from women

2.1InHerSight Score

2.1Personal Development

2.1Career Opportunities

2.3Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight

Grand Circle Corporation Reviews by Location