Grand Circle Corporation Employee Reviews

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Synopsis
Travel Consultant and or Air Planning (Former Employee) –  Business District of BostonOctober 18, 2018
Overly competitive and highly berated in unprofessional job ethics, low pay, and definitely a very negative demise towards honest and hard working people, both management and some floor staff were very negative, nit-picky, and very "policing" towards employees. The management lack in growth and advancement and employee support.
Pros
Great location!
Cons
Good luck getting a job there, even if you qualify and are an outstanding professional!
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2.0
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If not a managerial position, stay away.
Call Center Representative (Former Employee) –  BostonOctober 6, 2018
Terrible. If you are applying for a job in traveler support or air, find something else. Those positions are call center jobs and come with all the hassles. They have training classes every month, ask why in your interview.

If you don’t perform after a month or so you will be fired.

Don’t waste your time, find a lower stress, higher paying position somewhere else.
Pros
Comprehensive training
Cons
Everything else, do not take a position here.
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Terrible place to work
Sales Associate (Current Employee) –  Boston, MAJune 26, 2018
if you like to wake up with a knot twisting in your stomach in the morning this place is for you. You will never leave your desk because the hold is always multiple people deep. They will ask everything of you just to try and change the ever tracking and changing numbers they break everyone down to. If you are a top performer you can make some good money but you need to leave your sanity and personal life behind you.
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2.0
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Grand Circle
Air Travel Consultant (Former Employee) –  Boston, MAJune 4, 2018
Grand Circle is a great stepping stone. I learned and exceptional amount in the way of growing and learning and being on a competitive team/environment as well as great experience in customer service and air travel however this place is so cut throat and usually unstable that it is hard to make into a comfortable stable career. Though I would recco it to a friend, it would come with a bold caution so they know what theyd be getting into.
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2.0
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the only great thing at GCT is the benefit
Account Receivable Analyst (Current Employee) –  Boston, MAMay 30, 2018
The culture is cut throat, to survive you either have to be a back stabber or behave like the rest of the kindergartners.
you're not viewed by how hard of a worker you're, but how much you can agree with everything whether it's the truth or not.
Pros
benefits
Cons
everything else
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3.0
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Great product, Management needs a reboot
Video Programmer (Current Employee) –  Boston, MAMay 23, 2018
CEO and all executive team flip flop on business rules and KRAs constantly. Your entire job could change in a day and you have no say, no matter what you've worked on. People who stay here for a while either purposefully avoid advancement to fly under the radar or cozy up to the right people. Culture is odd, but upside is that most of the people you work with day-to-day are great and are usually just as confused as you are by the executive team's antics.
Pros
benefits, fitness program, casual dresscode
Cons
executive board expecially CEO, strict "values" to adhere to, no advancement in pay
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Forced Values and Unrealistic Goals
Traveler Support Associate (Former Employee) –  Boston, MAMay 20, 2018
The company grades you consistently on speed, quality, feedback, and teamwork. If your not constantly sending out emails on how to improve performance then there’s a problem. The company will broadcast all your mistakes in the name of “transparency “. The goals they have in place are extraordinarily hard to achieve and they continue to add more goals. If your not on goal then the company will not hesitate to terminate you even if you’ve been there for over 8 years.
Pros
Plenty of hours to work
Cons
Everything
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5.0
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Many parts to the company and great people to work with
Financial Intern (Former Employee) –  Boston, MAMay 13, 2018
There are many parts to this company. Their head quarters house a real estate investment company, non-profit, and four of their travel brands. As and intern I worked with great people, all whom have been with the company for five years plus.
Pros
Open communication
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3.0
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Not as great as they make it out to seem
Traveler Support Associate (Former Employee) –  Boston, MAMay 11, 2018
There’s such a high turnover rate there, and I can see why. It’s a customer service job, sure, but in the time I worked there, I had more bad days than I did at other customer service jobs I’ve taken. There’s some opportunity for growth there, if you’re a high performing associate, but very little promotions that are outside the call center. Also, most people in management, at least in the call center, have only been there 3-4 years tops. The good thing is that I always felt supported by my peers. I liked majority of the people there, but not the job.
Pros
Decent benefits, travel
Cons
Short breaks, high turnover
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2.0
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Great benefits but incredibly stressful
Associate (Former Employee) –  Boston, MAMay 9, 2018
Even if you succeed, you are always waiting for a "tap on the shoulder" to be terminated at any time for any reason whatsoever. Management is afraid of the "top tier" so they don't stand up for what is right. Associates are overrun by VP's, directors, sr vps, etc. So top heavy, I'm amazed the building hasn't toppled over from the power on the 6th floor.
Pros
Benefits, Travel
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5.0
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ambiente lavorativo giovane e collaborativo
Accompagnatrice turistica (Current Employee) –  Suffolk County, MAMay 8, 2018
grand circle offre grandi opportunità di crescita nel mondo del turismo, ottimi salari e training completi che rimarranno al lavoratore
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A lot of promises, few kept
Air Travel Consultant (Former Employee) –  Boston, MAApril 29, 2018
The owner of the company does not realize how difficult it can be to work in the call center. Customers expect the world from you but the reality is we cant always give them everything they want (although we definitely try). When they don't get what they want, they often get irate and treat the agent poorly. That being said, between that and the company "Values" culture (which is super overkill), turnover is extremely high when management almost always falls short of making employees feel appreciated. You get a lot of low quality free lunches to try to boost rapport, but the things you really want like a day off or flexibility to change your schedule when things happen in life are next to none. You get a ton of PTO days which is great, but odds are you'll never be able to use them when you want too. Due to constant staffing issues you'll be asked to work mandatory overtime, but then won't have enough coverage for them to approve your PTO when you need a serious mental health day to recover from the pressure. This is a great company if you avoid working in the call center in any capacity. You'll be in a great position in marketing or finance or operations, etc. But everyone in the call center inevitably quits due to poor treatment or gets fired for speaking up even though the company shoves "Open and Courageous" values down your throat. Not to mention that the owner has violently and literally dragged upper management out of the building for speaking up when call center morale gets to yet another new low.
Pros
very generous PTO
Cons
constant overtime, poor flexibility, little appreciation
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Constant Shift in Priorities
Infrastructure Engineer (Current Employee) –  Boston, MAMarch 7, 2018
Owner needed to micromanage every aspect of every employees job.

Constant shifts in priories and lack of properly trained staff lead to many things not being able to get completed either A: on time or B: done right. We had to sacrifice quality to get the project done, which made us look bad as a department because we had to go back afterwards and fix issues.
Cons
Constant Shift in priorites - bosses always want you to put in 12 hours days
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4.0
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Culture
Supervisor, Call Center Operations (Former Employee) –  Boston, MAFebruary 6, 2018
The job culture was odd. There was a sense that you belonged to a cult. The company promoted drinking alcohol in the workplace during business hours very risky.
Pros
It was fun
Cons
Culture
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2.0
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Pressuring Athmosphere
Traveler Support Associate (Former Employee) –  Boston, MAJanuary 3, 2018
I felt as if mentally this job stressed me out... there are many things at Grand Circle that are based on point systems... and although management makes it seem to be a supportive environment; it really wasn't because they will fire you as faster than they hired you if you can't do the job well in like a month.
Pros
Sometimes there is free food, always free coffee, special events and giveaways happen occasionally
Cons
short breaks and lunches, pressured environment, point system, unforgiving management
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3.0
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It's definitely a different environment
Customer Service/ Traveler Support Associate (Former Employee) –  Boston, MADecember 20, 2017
I have grown so much since working at the company and for that I am eternally grateful. Working for Grand Circle has been one heck of a journey for me. It's a very cliquey environment because the majority of people who work there are 20-somethings. It's always fun but definitely work hard play hard- and by that I mean, you have to play their game in order to go anywhere else from the call-center.
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Not truthful with job offer
Customer Service Representative (Former Employee) –  Boston, MADecember 9, 2017
They hire and fire without notice no real reason. They tell u everyone during training they will be hire which is not true. Well training they tell your doing so great not to worry and then fire you anyway
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3.0
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High Stress / High Reward
Director of Air Service (Former Employee) –  Boston, MANovember 28, 2017
Grand Circle is an exciting organization with plenty of benefits: travel, 401K match, PTO, in house gym, etc. That being said management styles throughout the company are consistent, aggressive and stressful. The level of performance expected by VP's and above is overwhelming, requiring extended hour days, weekend work, and a constant feeling of failure. Regardless of performance, positive or negative at Grand Circle the focus in reviews will always be the negatives and where you can improve. If you can get on managements good side and work tirelessly, you can gain years of industry experience in a short period of time.
Pros
Benefits: 401K match, travel discounts, Pto
Cons
High stress, long days, constant focus on negative attributes
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Stressful workplace with unattainable goals
Air Travel Consultant (Former Employee) –  Boston, MANovember 24, 2017
Working on the phones as a consultant is very stressful. Your work in completely unappreciated by other departments that are set up to "support" there is no accountability in higher management for not resolving hot issues and a lack of resources even after employees continuously bring these issues to the forefront. There is a serious communication problem the managers and supervisors sit in meeting all day making it often impossible to receive help when needed and at the sametime when you make errors or are struggle there is not support just write ups and 30 performance plans that threaten termination. No one wants to work in an environment where the main motivation tactic is making the employees feel disposable is they cant improve on there own with little to no support.
Cons
short breaks, changing schedules, excessive mandatory overtime.
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5.0
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Productive and Educational
Traveler Support Representative (Current Employee) –  Boston, MANovember 15, 2017
Grand Circle is an excellent organization that really strives to make their employees the best. It offers a warm and welcome feeling with the environment provided by colleagues.
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3.1
Based on 106 reviews
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