Not as great as they make it out to seem
Traveler Support Associate (Former Employee) – Boston, MA – May 11, 2018
There’s such a high turnover rate there, and I can see why. It’s a customer service job, sure, but in the time I worked there, I had more bad days than I did at other customer service jobs I’ve taken. There’s some opportunity for growth there, if you’re a high performing associate, but very little promotions that are outside the call center. Also, most people in management, at least in the call center, have only been there 3-4 years tops. The good thing is that I always felt supported by my peers. I liked majority of the people there, but not the job.
Decent benefits, travel
Short breaks, high turnover