Grande Communications Employee Reviews

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5.0
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The greatest noc operation team
Network Engineering Surveillance NOC LEAD (Former Employee) –  San Marcos, TXJanuary 31, 2019
I was able to receive on the job training which allowed me to advance within Network Operations to a NOC Lead Tech. The job culture is a Family Atmosphere.
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5.0
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Great place to work
Service Technician (Former Employee) –  Lewisville, TXDecember 11, 2018
Great place to work loves their community. Easy going with balancing life and work. Great ways to earn extra money. Could use help on the management side.
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2.0
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Fast paced
Dispatcher (Former Employee) –  Waco, TXDecember 10, 2018
Very stressful but overall good place to work. Nice environment and good people to work with. Good starting salary but no room for advancement. Nice technicians to work with.
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2.0
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Free cable , if you live in the service area.
Customer Service Representative (Former Employee) –  San Marcos, and Austin TXNovember 28, 2018
Grande became very micromanaged once RCN came on, and when Wave became a part , It just got away from the Grande mission/ vision. But I did learn about cable equipment , hardest part the customers were very unhappy , Best part, they have great lunches.
Pros
Free cable, if your in the service area
Cons
No advancement opportunities
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4.0
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Great benefits
Tech/Billing (Former Employee) –  San Marcos, TXOctober 9, 2018
All time off is PTO, whether its for sick days or vacation, great benefits package - dental, vision, medical, matching 401K up to 6%, life insurance, discounts, full pay during training, good starting pay, regular raises based on performance evals, all employees are nice.
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Official response from Grande Communications
October 15, 2018

Thanks for the feedback! Great to hear that we've met your expectations and we look forward to continuing to do so!

5.0
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Loved Grande! Hated the customers
Technical Support Representative (Former Employee) –  San Marcos, TXSeptember 15, 2018
Hands down Grande was the best company I ever worked for! Benefits across the board, awesome management, wonderful work culture! I only left because I worked in tech-support and hated being yelled at by customers day in and day out.
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3.0
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Most people was great
Technical Operations Supervisor (Former Employee) –  Lewisville, TXAugust 16, 2018
Hardest part was on call and the techs route because supervisor had no say. Monthly meeting techs rewards. Manager was great and the other supervisors
Pros
Benefits, Pay, some people
Cons
routing, eq
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3.0
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their mission statement is about family
Service Technician (Former Employee) –  Corpus Christi, TXJune 23, 2018
if u have a family this is not the place to work the long hours puts alot of stress on the family life. when asked to work with schedule to attend school was given altimatium either work or school
Pros
good pay, free cable
Cons
no time to enjoy life with family, always tired of working so much
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4.0
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Great culture great people
Payroll/HRIS Coordinator (Former Employee) –  San Marcos, TXMay 14, 2018
Great work environment. Many changes happening right now. Learned a lot from my coworkers and VP of Human Resources. They communicate well with all employees by having open discussions at company held meetings.
Pros
Great culture
Cons
Many changes happening with the company
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5.0
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Good company to work for
Service Technician III (Former Employee) –  Corpus Christi, TXMay 12, 2018
Talk about job security , people will always rely on internet . Lol I bumped up from installer to service tech in 2 years . It was a great place to advance as a cable guy.
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5.0
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Good
Installer (Current Employee) –  Austin, TXMay 6, 2018
I have nothing but good things to say. everyone is willing to help. always learning new things, the pay does stink. sometimes it seams like not enough for what we do
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5.0
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Productive environment and culture promote and provide long term benefits
Commercial/Enterprise Sales Account Executive (Current Employee) –  San Antonio, TXMay 3, 2018
The culture at Grande Communications allows for open door policy and direct communications within departments to promote and encourage productivity and goal setting.

Management allows me to conduct day to day sales activity and brand Grande to the market place.

Flexibility of hours allow to work and engage with businesses, organizations, and city commerce chambers
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5.0
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Great place to work
Utility Coordinator (Former Employee) –  Austin, TXMarch 12, 2018
Management and supervisors are great. Co-workers are always willing to help. More of a family environment. Company lunches and monthly safety meeting make Grande an awesome place to work.
Pros
Family environment
Cons
none
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2.0
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no
Project Coordinator II / Cash Analyst (Former Employee) –  San Marcos, TXFebruary 15, 2018
I really don't want to give any opinion about grande comminications networks inc but you wont let me get out of this screen unless i type something so
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3.0
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productive work place
Broadband Network Technician II (Former Employee) –  Odessa, TXJanuary 4, 2018
was going to office looking at nodes and power supplies and then taking to manager to see if there is any issues in any areas that need immediate attention learned how to climb poles and got training in bucket truck cert, other techs always helped to get job done.
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5.0
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Great place to work
Technical Support Supervisor (Former Employee) –  San Marcos, TXJanuary 4, 2018
Grande Cared a lot about their employees. Great care was taken to ensure a life/work balance. They even offered insurance for your pet. Another bonus was that if you lived in their service area as an employee you received free cable TV and high speed internet.
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3.0
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okay job
Inbound technical customer service and sales (Former Employee) –  Austin, TXDecember 12, 2017
cool co workers overtime available, pay is low, would be a great company is they showed more value to the people who work their with better pay to support a family/ self.
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3.0
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Day at Grande
Customer service advocate (Former Employee) –  San Marcos, TXDecember 4, 2017
Inbound calls all day. will be in que most of the time. Sometimes it can be slow. Management is pretty cool as long as you do your job.
Very good benefits. Fast pace sometimes.
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5.0
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best paying job in this area
Customer Care Representative (Current Employee) –  San Marcos, TXOctober 17, 2017
good benefits, very good at providing the help you need, paid training, open door policy throughout the company, friendly environment, team competitions, pay is base plus commissions
Pros
free cable, phone & internet services if in your area, they try to make it fun
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4.0
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dealing with customers & complaints
Customer Care Rep Level 2 (Current Employee) –  Midland, TXSeptember 18, 2017
Dealing with customers and complaints is hard and stressful ...... Hours are not too bad 9-6 and you have to rotate working Saturdays .............. 9-1pm
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Overall rating

4.0
Based on 86 reviews
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Ratings by category

3.7Work/Life Balance
4.2Compensation/Benefits
3.4Job Security/Advancement
3.4Management
3.7Culture