Grande Communications Employee Reviews

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5.0
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Loved Grande! Hated the customers
Technical Support Representative (Former Employee) –  San Marcos, TXSeptember 15, 2018
Hands down Grande was the best company I ever worked for! Benefits across the board, awesome management, wonderful work culture! I only left because I worked in tech-support and hated being yelled at by customers day in and day out.
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3.0
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Most people was great
Technical Operations Supervisor (Former Employee) –  Lewisville, TXAugust 16, 2018
Hardest part was on call and the techs route because supervisor had no say. Monthly meeting techs rewards. Manager was great and the other supervisors
Pros
Benefits, Pay, some people
Cons
routing, eq
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3.0
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their mission statement is about family
Service Technician (Former Employee) –  Corpus Christi, TXJune 23, 2018
if u have a family this is not the place to work the long hours puts alot of stress on the family life. when asked to work with schedule to attend school was given altimatium either work or school
Pros
good pay, free cable
Cons
no time to enjoy life with family, always tired of working so much
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4.0
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Great culture great people
Payroll/HRIS Coordinator (Former Employee) –  San Marcos, TXMay 14, 2018
Great work environment. Many changes happening right now. Learned a lot from my coworkers and VP of Human Resources. They communicate well with all employees by having open discussions at company held meetings.
Pros
Great culture
Cons
Many changes happening with the company
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5.0
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Good company to work for
Service Technician III (Former Employee) –  Corpus Christi, TXMay 12, 2018
Talk about job security , people will always rely on internet . Lol I bumped up from installer to service tech in 2 years . It was a great place to advance as a cable guy.
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5.0
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Good
Installer (Current Employee) –  Austin, TXMay 6, 2018
I have nothing but good things to say. everyone is willing to help. always learning new things, the pay does stink. sometimes it seams like not enough for what we do
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5.0
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Productive environment and culture promote and provide long term benefits
Commercial/Enterprise Sales Account Executive (Current Employee) –  San Antonio, TXMay 3, 2018
The culture at Grande Communications allows for open door policy and direct communications within departments to promote and encourage productivity and goal setting.

Management allows me to conduct day to day sales activity and brand Grande to the market place.

Flexibility of hours allow to work and engage with businesses, organizations, and city commerce chambers
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5.0
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Great place to work
Utility Coordinator (Former Employee) –  Austin, TXMarch 12, 2018
Management and supervisors are great. Co-workers are always willing to help. More of a family environment. Company lunches and monthly safety meeting make Grande an awesome place to work.
Pros
Family environment
Cons
none
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2.0
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no
Project Coordinator II / Cash Analyst (Former Employee) –  San Marcos, TXFebruary 15, 2018
I really don't want to give any opinion about grande comminications networks inc but you wont let me get out of this screen unless i type something so
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3.0
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productive work place
Broadband Network Technician II (Former Employee) –  Odessa, TXJanuary 4, 2018
was going to office looking at nodes and power supplies and then taking to manager to see if there is any issues in any areas that need immediate attention learned how to climb poles and got training in bucket truck cert, other techs always helped to get job done.
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5.0
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Great place to work
Technical Support Supervisor (Former Employee) –  San Marcos, TXJanuary 4, 2018
Grande Cared a lot about their employees. Great care was taken to ensure a life/work balance. They even offered insurance for your pet. Another bonus was that if you lived in their service area as an employee you received free cable TV and high speed internet.
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3.0
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okay job
Inbound technical customer service and sales (Former Employee) –  Austin, TXDecember 12, 2017
cool co workers overtime available, pay is low, would be a great company is they showed more value to the people who work their with better pay to support a family/ self.
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3.0
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Day at Grande
Customer service advocate (Former Employee) –  San Marcos, TXDecember 4, 2017
Inbound calls all day. will be in que most of the time. Sometimes it can be slow. Management is pretty cool as long as you do your job.
Very good benefits. Fast pace sometimes.
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5.0
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best paying job in this area
Customer Care Representative (Current Employee) –  San Marcos, TXOctober 17, 2017
good benefits, very good at providing the help you need, paid training, open door policy throughout the company, friendly environment, team competitions, pay is base plus commissions
Pros
free cable, phone & internet services if in your area, they try to make it fun
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4.0
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dealing with customers & complaints
Customer Care Rep Level 2 (Current Employee) –  Midland, TXSeptember 18, 2017
Dealing with customers and complaints is hard and stressful ...... Hours are not too bad 9-6 and you have to rotate working Saturdays .............. 9-1pm
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4.0
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Tough work but rewarding
Sales Associate (Former Employee) –  Corpus Christi, TXSeptember 15, 2017
Tough industry to work in. must be committed and know what you're getting into. initial pay is not great but with a committed attitude there is room for advancement.
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3.0
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My Summary
Business Operations Customer Care Representative (Current Employee) –  San Antonio, TXAugust 29, 2017
Grande Communications is a great company to work for, however, there is no room to grow once you reach the third tier in that position. The benefits are also great,
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4.0
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Fun Place to Work
Director of Marketing (Former Employee) –  San Marcos, TXAugust 11, 2017
Able to quickly advance up the ranks from a Manager of Sales position to a Sr. Director of Marketing position. Talent is quickly recognized and mentored in order to grow into new positions
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5.0
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Great job with benefits!
Customer Service Representative (Current Employee) –  San Marcos, TXJuly 26, 2017
Job pays well and is a great environment. however does not supply you with job security and sometimes working in the call center can be hard. If you choose to work here, its a great job but just make sure you can handle irate customers.
Pros
Benefits and pay
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2.0
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Field Operations Supervisor
Field Operations Manager (Former Employee) –  Odessa, TXJuly 11, 2017
Bad overall experience... Upper management lacks communication skills to initiate growth in personnel. A lot of employees are on the good ol boy program and are out to get people that are higher qualified than them to do the job..
Pros
company vehicle
Cons
No trust
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Overall rating

4.1
Based on 81 reviews
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Ratings by category

3.8Work/Life Balance
4.2Compensation/Benefits
3.5Job Security/Advancement
3.5Management
3.7Culture