Customer Service Agent/ Station Manager (Former Employee) – Cortez, CO – August 12, 2013
On a typical day at work I would check in passengers. Communicate with the air craft by radio. Marshal the plane on to the ramp. My agent and I would off load the baggage and the passengers. Then we would load the baggage and the passengers. Next, marshal the plane off the ramp. Take the on and off times from the air craft by radio. Report the times to head quarters using the computer programs. I would check my email and reply as needed. Approve payroll and other management paperwork.
I learned more about managing people. I learned how far I could be stretched by adversity and persevere.
I felt like the management was over worked and that caused them to be less supportive. Over all they were very knowledgeable and ran the company well.
The hardest part of the job was the turnover of the customer service agents. The airport was 20 miles out of town and the shifts were 3 hour shifts, I believe that is why we had such a turn over at Great Lakes.
The most enjoyable part of the job was working with the plane. I also enjoyed training my customer service agents. I always liked interacting with the passengers.