High stress and paychecks.
Customer Service Representative (Former Employee) – Plano, TX – July 30, 2018
Any typical day a call center rep would involve arriving, clocking and taking calls all of the time. I learned a lot about all types of people and interactions, as the company deals in servicing student loans. High turnover, thus indirectly causing low morale. The employee culture is enjoyable. Management needs improvement at the quality of supervisors that are hired, as there have been many in-house employees that would be more deserving of supervisor positions, yet those positions were given to people that are inadequate in providing accurate information. The hardest part is definitely dealing with misinformation handled between HR and supervisors, not angry customers as one would assume. The most enjoyable part of the job was the paycheck and making some long-term friends along the way.
Good paying, great benefits
low morale, not enough incentive to respond to rapidly increasing day-to-day demands