Great Lakes Higher Education Corporation

Great Lakes Higher Education Corporation Employee Reviews

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1.0
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This is a terrible place to work.
Supervisor (Current Employee) –  Stevens Point, WIJuly 12, 2018
I would not recommend this employer to anyone. Corporate communication is non-existent, management is horrible, there is a constant power struggle at all levels of management. The HR Manager is a monster that is feared by everyone in the company. If you're not in the Madison HQ office, there is no room for advancement or opportunities for collaboration. The recent buy-out by Nelnet & uncertainty of the Federal Government servicing contract puts all jobs with this corporation at risk.
Pros
Free lunches
Cons
Everything else about this job
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5.0
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Excellent company to build resume
Analyst (Current Employee) –  Madison, WIMay 28, 2018
I found Great Lakes to be a real gem among corporate entities and could not have wished for a better organization to transition into administrative work. This company has been recently bought out by Nelnet, another student loan servicer.
Pros
Great benefits
Cons
Entity no longer exists as when hired
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4.0
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great customer service provided at all times
Contact Escalation Support Representative (Current Employee) –  Plano, TXMay 4, 2018
I take escalation calls from borrowers regarding managing their student loans. My job consists of de-escalating the call and getting to the real purpose of the borrowers call and assisting them in getting that done. This takes patience and the ability to not get riled up just because the borrower is.
Pros
We provide good customer service
Cons
Opportunity to advance is limited.
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5.0
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Fast work environment
CREDIT & DATA ANALYST (Former Employee) –  Eagan, MNApril 22, 2018
It's a fun place to be. It's the people that make it fun to work there, especially with it's different shifts. It is easy to move up the ladder if you want to, there are other positions that are available beyond customer care representative that is open to anyone. Good place to work for long term.
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3.0
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If You're a Robot You'll Love This Job!
Customer Service Representative II (Former Employee) –  Eau Claire, WIApril 5, 2018
Great Lakes is not a good place to work if you ever get sick or have to miss work they hold it over your head and say in attendance policy they accept doctor's notes when they really do not care. I would recommend this job to a young person who likes to be criticized 24/7 about his or her customer service skills and never gets sick.
Pros
Good pay, PTO for fulltime
Cons
Expensive health insurance, poor management, and little advancement
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4.0
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Great place to work
Student Loan Repayment Specialist (Former Employee) –  Madison, WIMarch 19, 2018
This is a great place to work, great benefits and management. You have a lot of room for growth in the company, they also offer paid time off every year
Pros
Benefits
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5.0
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Awesome
Bilingual Customer Service Representative (Current Employee) –  Boscobel, WIFebruary 19, 2018
Great environment!! Great leaders, coworkers are friendly, best feeling beong able to help a frustrated caller. Definitely a place to look for long term careers.
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5.0
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Great place to work
Software Engineer Intern (Former Employee) –  Madison, WIFebruary 12, 2018
This was a great place to work for software development. Working on agile development made things happen much quicker and on track. Very good culture for the younger generation.
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4.0
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Fun place to work
Customer Service Representative (Former Employee) –  Stevens Point, WIJanuary 23, 2018
I enjoyed speaking with people from all over the country and helping them find a payment solution that works for them. I also like environment as they tried to make it fun.
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3.0
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very micromanaged
Contact Agent (Current Employee) –  Dallas, TXJanuary 15, 2018
Overall its a good company. Lots of catered lunches and different games to keep the place lively. And great coworkers. Never had not once issue with a coworker. First time at any job. But its so stressful dealing with customers yelling at you all day. Not only that, you have to worry you are in compliance and making sure you make no mistakes or you will be penalized. There is a scoring system. They rate 6 calls per month and use those six call to grade you for the whole month. you miss your minimum score even by 1% you fail the whole month. Very unfair. Plus the people grading your call make mistakes also. They said you did something incorrect and when you go over your call you did complete the task correctly.

They also have a point system for attendance. If you were in a car accident and had to go to the hospital and had to miss work, regardless if you have a doctors note, they still give you a point. 10 points and they fire you, no exceptions.

They have some supervisors who are over a team but have not had any experience on the floor. I would much prefer a supervisor who has been in my shoes and understand what we are going through.
Pros
Good pay for the type of job.
Cons
short breaks
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5.0
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easy going and very repetitive work
Call Center Representative (Former Employee) –  Plano, TXJanuary 12, 2018
it was good but if the managers dont like you, they will find a way to get you out. call center agents take about 50-90 calls a day. helping borrower's with student loan options.
Pros
good health insurance options, scheduling opportunities
Cons
too much gossip in the office, short breaks
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4.0
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Reorganization
Security Services, Production Support Specialist, (Former Employee) –  Madison, WIJanuary 8, 2018
The company is reorganizing and many changes have occurred. Many employee's jobs are in jeopardy at this time,

I enjoyed working at Great Lakes. During my time there I was promoted several times. There was plenty of room for growth.

The benefits were excellent.
Pros
Benefits
Cons
Job security
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3.0
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n/a
Contact Center Supervisor (Current Employee) –  Eagan, MNOctober 23, 2017
The biggest issue at GL is the communication or lack there of. Sometimes announcements will be made changes to policies that HR isn't aware of. There is a constant power struggle and communication gap
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4.0
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Fast Paced, and Challenging
System Administrator (Current Employee) –  WisconsinOctober 18, 2017
Great Lakes is a fast paced, constantly changing environment. The work is challenging, and makes you feel good about what you do. Teams work well together to get the job done.
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3.0
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I enjoyed working from home
Borrower Services Representative (Former Employee) –  Eau Claire, WIOctober 15, 2017
I enjoyed working with Great Lakes but towards the end of my employment I was having a hard time adjusting to all the changes implemented. I would recommend working there however.
Pros
A lot of fun events like blood drive, Christmas bonus & yearly profit sharing
Cons
High compliance mandatory, stressful work environment with management, at will employee
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5.0
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Great pay with great benefits
Call Center Representative (Former Employee) –  Boscobel, WIOctober 12, 2017
Everyone is so nice! Great job if you love being on computers and phones all day.working on customer accounts was easy! And you get 3 weeks of paid training!
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1.0
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Very stressful always on you about EVERYTHING!
Contact Center Representative (Former Employee) –  Stevens Point, WISeptember 21, 2017
Overall they are not flexible, always always on you about everything. You have to be at your desk pretty much all day. They time you on everything even your breaks, lunch or a bathroom break. The managers are NEVER around when you need them but they always have time for a cofree run on company time. The HR people are beyond rude. If you like to deal with rude people this is your place. I would never suggest this work place.
Pros
Nothing at all
Cons
No free time, no free lunches, get yelled at pretty much all the time
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4.0
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no job stability ; the job coaches have to comply with the metrics and it is like you are scored by a machine; the best employees are sometimes let go
Customer Service Representative (Former Employee) –  Eau Claire, WISeptember 1, 2017
an employees job security is based on measured metrics and not quality
This affects their job security and they are not able to stay as a long term career
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4.0
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Great Benefits
Auditor (Current Employee) –  Madison, WIAugust 22, 2017
Great Benefits, Good opportunity within company, Focus on employee development, Flexible schedule and relaxed dress code make Great Lakes a nice place to work.
Pros
Flex Schedule
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1.0
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Poor Supervisors and Management.
Borrower Services Representative, Level (Former Employee) –  Stevens Point, WI 54481July 26, 2017
Hours/Shifts reasonable. Training received when applied on the job many times was not correct. Management after a few months became belligerent and harassing. Co-workers on the same job level were pleasant and helpful. Job turnover was constant. Not enough training/time to learn legal updates and changes in call and questioning techniques.
Pros
Work Hours
Cons
Management belligerent and harassing. High turnover rate.
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Overall rating

3.7
Based on 51 reviews
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Ratings by category

3.5Work/Life Balance
4.1Compensation/Benefits
3.3Job Security/Advancement
3.4Management
3.4Culture