Supervisor (Current Employee) – Stevens Point, WI – July 12, 2018
I would not recommend this employer to anyone. Corporate communication is non-existent, management is horrible, there is a constant power struggle at all levels of management. The HR Manager is a monster that is feared by everyone in the company. If you're not in the Madison HQ office, there is no room for advancement or opportunities for collaboration. The recent buy-out by Nelnet & uncertainty of the Federal Government servicing contract puts all jobs with this corporation at risk.
Analyst (Current Employee) – Madison, WI – May 28, 2018
I found Great Lakes to be a real gem among corporate entities and could not have wished for a better organization to transition into administrative work. This company has been recently bought out by Nelnet, another student loan servicer.
Contact Escalation Support Representative (Current Employee) – Plano, TX – May 4, 2018
I take escalation calls from borrowers regarding managing their student loans. My job consists of de-escalating the call and getting to the real purpose of the borrowers call and assisting them in getting that done. This takes patience and the ability to not get riled up just because the borrower is.
CREDIT & DATA ANALYST (Former Employee) – Eagan, MN – April 22, 2018
It's a fun place to be. It's the people that make it fun to work there, especially with it's different shifts. It is easy to move up the ladder if you want to, there are other positions that are available beyond customer care representative that is open to anyone. Good place to work for long term.
Customer Service Representative II (Former Employee) – Eau Claire, WI – April 5, 2018
Great Lakes is not a good place to work if you ever get sick or have to miss work they hold it over your head and say in attendance policy they accept doctor's notes when they really do not care. I would recommend this job to a young person who likes to be criticized 24/7 about his or her customer service skills and never gets sick.
Good pay, PTO for fulltime
Expensive health insurance, poor management, and little advancement
Overall its a good company. Lots of catered lunches and different games to keep the place lively. And great coworkers. Never had not once issue with a coworker. First time at any job. But its so stressful dealing with customers yelling at you all day. Not only that, you have to worry you are in compliance and making sure you make no mistakes or you will be penalized. There is a scoring system. They rate 6 calls per month and use those six call to grade you for the whole month. you miss your minimum score even by 1% you fail the whole month. Very unfair. Plus the people grading your call make mistakes also. They said you did something incorrect and when you go over your call you did complete the task correctly.
They also have a point system for attendance. If you were in a car accident and had to go to the hospital and had to miss work, regardless if you have a doctors note, they still give you a point. 10 points and they fire you, no exceptions.
They have some supervisors who are over a team but have not had any experience on the floor. I would much prefer a supervisor who has been in my shoes and understand what we are going through.
Contact Center Representative (Former Employee) – Stevens Point, WI – September 21, 2017
Overall they are not flexible, always always on you about everything. You have to be at your desk pretty much all day. They time you on everything even your breaks, lunch or a bathroom break. The managers are NEVER around when you need them but they always have time for a cofree run on company time. The HR people are beyond rude. If you like to deal with rude people this is your place. I would never suggest this work place.
Nothing at all
No free time, no free lunches, get yelled at pretty much all the time
Borrower Services Representative, Level (Former Employee) – Stevens Point, WI 54481 – July 26, 2017
Hours/Shifts reasonable. Training received when applied on the job many times was not correct. Management after a few months became belligerent and harassing. Co-workers on the same job level were pleasant and helpful. Job turnover was constant. Not enough training/time to learn legal updates and changes in call and questioning techniques.
Management belligerent and harassing. High turnover rate.