Working in the trucking insurance industry while enjoying co-workers
Call Center Operator (Former Employee) – South Sioux City, NE – August 5, 2015
I transferred callers to adjusters (liability, physical damage or work compensation), Underwriters or other departments in Corporate or regional offices. Also, I took initial information about accidents from the insureds, claimants and agents and transferred to the claims processing department to take the claim reports.
I learned how to handle difficult callers who were irate or frustrated about the claims process or policy changes/updates.
Management assisted with how to deal with difficult callers, process calls without the necessary information, learn new call procedures and to efficiently and professionally handle calls while managing talk time.
Corporate Operators worked together to learn new processes or instructions. It was a great teamwork environment.
The hardest part of the job was to learn how to handle difficult callers but I learned to listen to the callers' needs, continue to handle calls without getting "off track" regarding the purpose of the call and remain calm especially with my voice tone during calls.
The most enjoyable part of the job was the team environment.
The rapport I had with the other Operators, internal and external customers.
I enjoyed the people, I worked with...
Short breaks and lunch...