My day begins by checking all emails I proceed to any pending work based on priority. I then move on to formal complaints made by our customers which are generated by our customer service agents and are submitted through our SharePoint ticketing system. I check all new complaints on social media sites such as Facebook, Twitter, and various other consumer - more ... complaint sites. I communicate with our call center managers daily by email or phone when we have our weekly meetings. I Stay on top of any and all issues regarding customer complaints and service disruptions. One of the most important things ... - less