A challenging work enviroment that changes constantly.
Customer Experience Representative (Current Employee) – Cheektowaga, NY – July 6, 2016
It is a demanding job where maintenance of your position is contingent on the production of surveys completed. As a CER, many calls are made each day. There is a minimum number of completed surveys that must be obtained in a shift, or you may receive a day off for failure to comply. This makes the position of CER a difficult one. The customers being called to be interviewed don't know that we're calling and often times find it bothersome.
There is a high turn over rate and that goes for both CER and management positions. With every change in management comes a change in rules and the expectations of how things are done. This combined with hostile respondent's is the most difficult part of the job. You must be able to adapt. Your co-workers seem to go through a revolving door so, you must be able to tolerate those who stay.
The most enjoyable part of the job is meeting new people/co-workers. Since there is no longer assigned seating, you can sit next to someone new every day. My advise would be to talk to those around you. Build work relationships. It helps the time pass.
You get to meet new people in a seated setting.
You're typically not going to see more then 16-18 hours per week.