Train your employees, and if you don't stop chastising for mistakes.
Ensure all departments are treated the same.
Answered - Warranty (Current Employee) - Houston, TX
Stop over staffing your dealerships, stop underpaying your management staff and stop hiring illegal immigrants to your staff. You should take care of your long term employees. I know you have employees that have been with you for 20 years that are struggling financially because you keep hiring people even illegal immigrants to over staff your dealerships. I know the only important thing to you is money. Shame on you for not caring about the little men and women that have shown dedication to your company for years. It is sad you care so little anout them and only care about your paychecks. They may not wear suits but they matter. Shame shame on all of you.
New management starting from the top all the way down to the managers up under him at the Accounting Center in Houston,Texas.
Get out of the stock market & get back to automotive customer service.
Company culture would need a complete overhaul. Current management is incapable of solving this issue.
Answered - Service Advisor (Former Employee) - Lubbock, TX
Replace all of upper management
Answered - Sales Associate (Current Employee) - Danvers, MA