Customer Service Representative (Former Employee) – Milan, IL – January 14, 2019
Work environment is great, always someone available to help you out in any way that is needed. There are great incentives to go above and beyond and the company does a lot of extra events and activities for their employees.
Inbound Reward Center Call Agent (Former Employee) – Roanoke, TX – December 27, 2018
overall it was a good experience working at Group O. they provide you with all the things you need to be successful. but there are times when dealing with so many customers who are calling in mad about reward cards being promised to them that can take a toll. overall.it was fun but they do have certain numbers that you need to reach or they will fire you. dress is casual. no sweatpants only rule.
decent pay. training. managers work with you to understand things you have trouble with.
zero tolorance on anything. punch out for breaks. no holiday bonus
Purchasing Associate, IPS & Kitting (Current Employee) – Rock Island, IL – October 24, 2018
Group O is striving for excellence and team building to reach goals to be the best and serve their customers well. Dress comfortably in your decent looking blue jeans, but be prepared to be busy maintaining expectations.
Sales Agent/Customer Service (Current Employee) – Milan, IL – October 23, 2018
I have been at Group O for 10 months and I hate my job. They did not finish my sales training then expected me to sell the service that I was not trained for. I was wrote up twice for not selling the product that they refused to train me for and due to the lack of training I was not able to meet my goals. Which were the same as everyone who had the full training. So I was not fully trained and still expected to meet the same goals as everyone else or get wrote up. So I hate my job and am looking for a new one. I would never recommend Group O to anyone.
SALES REPRESENTATIVE (Current Employee) – Milan, IL – October 8, 2018
Consult with customers to recommend and sale a variety of products and services to meet the customer’s need. Assisting customer to process reward for newly installed services. Great company to work for if you love the customer services aspect of the job.
Sr. EDI Analyst, Service Now Administrator (Former Employee) – Milan, IL – September 24, 2018
In the IT department, things depend on which group you're in.
In the group I was in (application analysts), management is not proactive. They play favorites with their employees and ignore others.
They allow their favorites to stay as a clique and not support the rest of the team.
Management is a little fearful of this inner clique, not wanting the "rock the boat". It's a dysfunctional situation that has been allowed to fester for years.
I'm very glad to be out of this toxic and abusive department. They're unprofessional and often childish. Some are actual bullies. Management doesn't stop the worst of them from harassing whoever they don't like. The inner clique acts like 3rd graders. It's unbelievable that adults act so immaturely.
I complained to Human Resources about the harassment & bullying behaviors. But, nothing was done to correct it.
Kitter (Former Employee) – Rock Island, IL – September 15, 2018
The people can be nice but if you upset a full time worker and you're only a temp, they can get you fired, they dont give leeway if your sick or have a family emergency, if you miss 'too often' you're done no matter what the circumstances are.
Customer Service Representative/Call Center Agent (Current Employee) – Milan, IL – September 13, 2018
The departments lack communication between them causing unnecessary issues. Computers freeze regularly. Supervisors do not know enough about the work the people under them do to be available to assist. Low raises that take longer than 1 year to get. To get a new position, you need to know or be related to someone higher up or have a degree and not yet with Group O.
They like to keep the building nice? (break room, stairs, put 20+ plants on the wall in the hallway) to make it look nice
Low raises and pay, no care about retention of employees
CSR - Customer Service Representative (Former Employee) – Roanoke, TX – August 21, 2018
A lot of misleading information with this company. Customers will be promised a certain amount of money and will never received what is promised. They say this company is family orientate but will get employees in trouble for family emergencies.
I love working at group o. Its a great place to work very friendly managers etc. I would recommend this place to any one who need a job. The training is great and very knowledgeable. I love my hours and there's room for job advancement.
Production Supervisor (Former Employee) – Rock Island, IL – July 30, 2018
Very unorganized does not listen to employees or supervisors on what works and what dont change rules as they go all rules do not apply to everyone are not competative in wages no incentive to become a core employee
Warehouse Packer and Assembler (Former Employee) – Rock Island, IL – May 28, 2018
I took this job to make money for the summer and that is pretty much all that it's good for. The supervisors directly above the average worker care about the people under them. However, the warehouse managers only care about the bottom line, pushing workers to complete nearly impossible deadlines that were disclosed to them often the very day a shipment was due to go out.