Grubhub Employee Reviews

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1.0
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Decent if you like driving.
Delivery Driver (Former Employee) –  San Antonio, TXOctober 3, 2018
It is a really easy job. Pick up and deliver food. Work your shifts and management will leave you alone. You will drive a lot of miles and wear out your car in short order. The pay is bad. You basically work for tips. Customers don't like to leave tips. They especially don't like to tip more than $2. You may also wait a long time in between orders. You won't get paid for it, so don't think that you will get paid for doing nothing. You would be better off delivering pizza in an upscale part of town.
Pros
Management is almost non existent.
Cons
Bad pay, no benefits, excessive wear on your vehicle, no room for advancement
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1.0
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After expenses earn less than minimum wage
Delivery Driver (Former Employee) –  Roanoke, VASeptember 18, 2018
Work you do outside of a block retracts earnings you made on the hourly minimum during a block. Why log in? They make sure you never get your hourly minimum. Orders that cancel, even if you spent an hour on it and drove to get order will pay ZERO in compensation even is it is not at all your fault. Run your car, your gas, your phone, your data, your insurance and have NO benefits and earn about 10-15 an hour TOPS. SO AFTER EXPENSES YOU MAY END UP WITH 6-8$ AN HOUR . Horrible customer service, you are basically on your own and anyone you call will be against you.
Pros
Set your own hours
Cons
Pay Benefits Management Most of it really
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4.0
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Great in-between jobs kind of job, Can be great main job if...
Customer Service Specialist (Current Employee) –  Colorado Springs, COAugust 16, 2018
Great gig for when you are in between jobs and also can be a good main job if you:

1. Own a gas-efficient vehicle.
2. Have no need for health benefits.

A typical work day consists of sitting in your car and waiting for orders to come through on the GrubHub Drive app, then accepting or rejecting an order, drive to the restaurant, pick up the food and deliver to the customer.

The hardest part of the job for me is climbing stairs in apartment buildings.
Pros
Flexible, fun, meet other drivers like yourself and build relationships
Cons
Guaranteed minimum $10/hr shifts (beneath minimum wage), independent contractor requiring you to pay self-employment taxes.
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4.0
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Low Key Extra Income for a Retiree
Driver/Operator (Current Employee) –  Charlottesville, VAJune 16, 2018
After years of a pressure-cooker management job, I retired and decided to pick up some extra money with Grubhub.

There are no meetings, no cut-throat bosses, no zinger emails. No crazy deadlines. And not a lot of money, either.

But I do get to cruise in my car, listening to music, podcasts, or audiobooks, while picking up an extra $100 to $200 a week part-time.

Most of the restaurants and customers are good to deal with. And if you run into the occasional bad apple, you make your delivery and move on.

If you have another source of income and access to health care, etc., working for the Hub can provide a nice little bonus. But I wouldn't recommend it as a principal source of income.
Pros
Low stress, make your own schedule, extra pocket change
Cons
Forget about trying to make a real living. No benefits.
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3.0
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flexibility and fast-paced
Delivery Driver (Current Employee) –  San Francisco, CASeptember 11, 2018
Working here allows you work when you want to work without needing to answer to anyone. You have to use your own vehicle which will cause wear and tear sooner than usual. An issue when delivering is if Grubhub sends you a late order, they will call you questioning you about when will it be delivered, even if you are currently delivering another order. It is frustrating when you are trying to navigate somewhere and they continuously call you back to back.
Cons
No benefits
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2.0
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Only good if you need extra money
Delivery Driver (Former Employee) –  Austin, TXMay 2, 2018
GrubHub moved to Austin and bought out Eat Out In. They ran a great local business into the ground and lost a lot of its customers.
I do not recommend this job unless you like driving in heavy Austin's heavy traffic and have a spare junk car to use.
The management plays favorite and if you say no to one order they will be sure to go out of their way to hurt your pay for a week.
Nearly all the drivers that have worked for them 5+ years have quit when they realized GrubHub greatly hurt driver pay.

Also to note, the office staff is in the mindset of "hating drivers" and drivers have 0 benefits, not a one. All the benefits listed on the Grubhub site only apply to office staff.

You may average 20-25$ an hour but you are going to lose more than half that to gas, vehicle maintenance, flat tires, car accidents, etc.
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4.0
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Flexible place to work
Delivery Driver (Current Employee) –  Liverpool, NYJune 25, 2018
Every shift is the same thing over and over again. You pick a shift of your choice, as long as it's available you will get it. Orders will be sent to your phone and basically it's first come first serve. If you accept the order fast enough, it will tell you information about the customer, what they ordered and where from. It automatically gives you directions with any compatible GPS app of your choice. You're given a certain time to pick the food up by and same for dropping it off. It's fairly quick and easy. The part i dislike about this job is they only pay you for driving straight through to the customer's house. Also, they don't pay for mileage. And sometimes you don't get tipped, it all depends on the customer and the area you're delivering to. Management isn't really involved unless they have to be, which is fairly nice. I guess the most enjoyable part of the job I would say is being able to be by myself and work when I want to work. I recommend wearing your grubhub shirt because restaurant workers will notice you right away and notice exactly why you're there. This is not something you could live off of, unless you're willing to put forth 60+ hours per week.
Pros
Flexible, easy, benefits available
Cons
No breaks, unfair pay, not guaranteed tips
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2.0
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Used to be a good job
Data Operations (Current Employee) –  Chicago, ILMay 3, 2018
This used to be a good job. It was relaxed and you could work at your own pace and not get micro-managed. Not any more. The pay is terrible yet they still feel like they can treat their employees like trash. You are completely replaceable. Meet the goals or they will fire you. I've worked for this company for over 4 years and I make almost the same as a new hire. As soon as they went public it was all about the numbers. It's disgusting listening to their constant propaganda insisting this is a great place to work. Get over yourselves, you are not the fun company you used to be.
Pros
Decent benefits
Cons
Low pay, high expectations
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3.0
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Good side gig
Delivery Driver (Independent Contractor) (Current Employee) –  Las Vegas, NVAugust 25, 2018
Good as a part-time or side job. Not an effective business model for the proprietor. No benefits of any kind because your an Independent Contractor.
Pros
Pick your own schedule
Cons
No opportunity for advancement
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5.0
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Good to make ends meet
Independent Contractor (Current Employee) –  Springfield, MOSeptember 10, 2018
Decent income for the time I'm able to work while balancing school. I like that I can work 2 hours or 12 hours a day if I so choose. It is contracted so they don't provide any advancement or benefits.
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3.0
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Good pay, problem with taxes
Independent Contractor (Former Employee) –  ArizonaMay 23, 2018
When received tax form 1099, listed as "self-employed" which means that taxes are expected to be paid by us and not the company. No health care provided by company except by third party. No car insurance provided by company except by third party.

In summary: Work there if you don't care about your car getting a bunch of miles put into it. They are not liable for damage done to your car. Also, work there if your car can save gas(highly recommended).
Pros
100% of tips, well paid, get around $300 just working for 9 hours
Cons
gas mileage, no insurance for anything, no 401k, we pay taxes
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4.0
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Great place to work, just not compensated well.
Data Operations Associate (Current Employee) –  Chicago, ILAugust 31, 2018
I really enjoy working as a data operations associate here, but the salary leaves a lot to be desired. It can be stressful at times meeting deadlines.
Pros
Great culture and environment to work.
Cons
Low compensation.
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1.0
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Don't waste time driving for this company
Driver/Delivery (Former Employee) –  Denver, COJune 7, 2018
As a contracting driver, they will treat you like you are an employee but you do not get any benefits or anything. They have a driver specialist which iin true reality is your boss. In addition, gas, oil change, car maintenance will be on you. Grubhub does not provide any incentives for their drivers contractors. For example as an employee they get 401 k free lunch, healthcare, and paid time off. Driver do not get anything, not even help if your car breaks down. They pass the cost of doing business to all their drivers contractors and do not care about drivers. If you do get a guarantee for 10.00 an hour that does not include the price of doing business they will send you 10-20 minutes away to get a mere 3.25 dollar order. In addition at the end of the year, you will have to pay taxes on the little earnings that you accrued during the year. Do not waste time or subsidized this company as they are only there to get as many drivers on the road because they don't have to pay any benefits. Warning your car will be destroyed.
Pros
blocks are two hours
Cons
no mileage reinbursement to get to restaurant no help with gas, not help with oil change, no help when car breaksdown.
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5.0
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Cool place to work .. Good flexibility .. Nice lifestyle
Delivery Driver (Former Employee) –  Corpus Christi, TXSeptember 17, 2018
I enjoyed working at grub hub .. bouncing back from a move .. getting on my feet .. I was able to set the time and days I worked to be successful in my new town .
Pros
Flexible schedule ..good compensation ..
Cons
None ..
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4.0
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ehh
Grubhub Driver (Current Employee) –  Empire, CAOctober 12, 2018
its an okay job.. good part time job.. no benifits or vacation or health care but its gets you money . puts miles on your car. i wouldnt recommend it if you dont havea beater car
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2.0
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Don’t believe the hype.
Operations Specialist (Current Employee) –  Philadelphia, PAApril 16, 2018
If you don’t want to spend time with family and have a good work/life. This is the place for you. 3pm-11pm or even better 3pm-2am. If you want a 9-5 shift and a weekend day off. Ha! Good luck with that because that like winning the lottery. This job is for Single people with no kids and don’t care about work/life balance.
Pros
Food perk, benefits, and Coworks.
Cons
Management, the culture, and very stressful.
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3.0
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Dont make this a permanent thing
Delivery Driver (Current Employee) –  Gwinnett County, GAJuly 8, 2018
My issues with grub hub are:
1)They can send you to businesses that are CLOSED and no matter how far away you drove, you get no kind of reimbursement for it.
2)Some orders get cancelled while youre on the way to the restaurant or already there.
3)They will keep sending you in areas youve stated you dont like, or send you orders youve already rejected before(which hurts your acceptance rate)
4. Either they havent explained to the restaurants or they just dont care, but the food will be sitting there for a while and you can be outside waiting and they dont mark it “ready for pickup” until after youve already got it.
5. .50 a mile is rather skimpy, especially when they can send you on deliveries over 15-20 minutes from your location and you dont get paid for it.
6. They can send you to get orders that are already late or past the delivery window, so you have to deal with the upset customers because they think its your fault.

What i like:
1.flexibility(thats why majority of us sign up)
2. Potentially can make $350-400 a week(ive done so but it was only one week out of the couple of months ive been here)
3. Fast & easy work. It doesnt even seem like youre working imo.

Thats about it. Grubhub has a lot of changes that need to happen and hopefully they happen soon. This is a job that supplements my income by allowing me to work very pt hours and receive a decent amount of compensation, BUT after about 6 months, i dont feel it will be worth it anymore.
Pros
Listed in review
Cons
Listed in review
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4.0
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Great work place
Customer Care Lead (CXT) (Current Employee) –  Chicago, ILMay 26, 2018
Very fun place to work at. Numerous advancement opportunities for those who try, want, and qualify to achieve better things. Great benefits package. Salary is underpaid in my opinion.
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2.0
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nice for a little extra money
Catering Assistant (Current Employee) –  San Diego County, CAApril 7, 2018
It's a fine job to have to make a little extra money but nothing to live off of, even if you end up doing catering orders full time, it's fine but nothing you should plan on doing long term
Pros
make your own schedule
Cons
no benefits, are advancement
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4.0
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Fast paced, problem solving in over 50 areas across US.
Corporate Care Specialist (Former Employee) –  Austin, TXJanuary 1, 2018
The thorough training make sure that you enter your time with Grubhub prepared to quickly handle operations issues in real-time. Corporate care specialists are expected to answer phone calls, emails, chats, order confirmations, and service issues on behalf of Grubhub corporate customers and partnered restaurants. Be expected to handle roughly 4 issues per hour, on average, with issues ranging from instantly solved to complex internal communications required to fix accounting or operational problems. Workplace culture is very laid-back, and employees are encouraged to get to know one another. There is no leniency on attendance and lateness, there is an almost school-like aspect in this way, where all meals and breaks are required at scheduled times. If you have any issues, it is incredibly difficult to find opportunities for growth with in the Austin office. I learned an expertise in account management and interpersonal communication.
Pros
Free Lunch on Fridays, Fun Environment, Great Benefits
Cons
Little Growth Opportunities, Strict Guild lines, Few Raises
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3.3
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