GRUPO SEGURADOR BANCO DO BRASIL MAPFRE Employee Reviews

4.2

Overall rating

Based on 510 reviews

Job Title

Location

Ratings breakdown

5263

4142

378

215

112

Ratings by category

4.0Work-Life Balance

4.0Pay & Benefits

3.6Job Security & Advancement

3.8Management

4.1Culture

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Found 44 reviews matching the search See all 510 reviews

5.0

Great place

Branch Manager (Current Employee) – Long Beach, CA – January 17, 2018

MAPFRE is a great place to work, work /life balance is great. benefits are amazing. only down is its really slow paced. If you arent one to go get your policies than this place isnt for you. but if you are a motivated worker this is a great place for a self starter

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2.0

dont work here

Customer Contact Representative (Former Employee) – Columbus, OH – March 7, 2018

don't work here period !!!! plays favoritism to employees, allow certain employee to d o what they want , disorganized company when came to new policies, did not offer good training at ll

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2.0

major inconsistency

Customer Service Representative II (Former Employee) – Gilbert, AZ – January 19, 2018

The management there seemed to not know what was going on and fixed things that weren't broken and not the things things that needed it. Training courses were too general and mostly didn't apply to the actual position.

Pros

Life policy

Cons

Lots of changes

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5.0

Excellent Place to Work

Insurance Agent (Current Employee) – Columbus, OH – January 17, 2018

Loved almost everything about this job, the culture, people, expectations, and work/life balance far exceeded the industry norm. While opportunities are limited , the work is worthwhile.

Pros

culture

Cons

handling of business decisions and implementation

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3.0

Mapfre acquired the excellent work environment from ACIC.

Programming Analyst 2 (Former Employee) – Columbus, OH – January 16, 2018

Mapfre acquired ACIC , which was the core business environment. ACIC cultivated a hard working but comfortable atmosphere. Mapfres direction pushed most activities overseas , so the work staff slowly decreased thru attrition. There were legacy issues in the code , but nothing unusual as far as IT goes.

Pros

Originally a hard working balanced atmosphere.

Cons

Sold out IT to CGI which depleting its environment.

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1.0

Awful

Bodily Injury Claims Adjuster/ Casualty (Current Employee) – Webster, MA – October 26, 2017

You dont want to work here, MANAGEMENT IS TERRIBLE, work load is too overwhelming. If you dont get in good with one supervisor then your job will be in jeopardy. This is the worse company I have EVER worked for.

Pros

None

Cons

The whole job, Too many hours, Too Much Work, Pay stinks

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3.0

Mapfre

Sales Representative (Former Employee) – Miami, FL – September 28, 2017

I don't remember much about working here as it was such a long time ago but my managers were lovely and I enjoyed going to work everyday. Very laid back job perfect for my high school days.

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3.0

Boring, Repetitive, Accident claim calls

Customer Service Representative (Current Employee) – Gilbert, AZ – September 11, 2017

Call center job, part time, First Notice of Loss. Good training program. Can be overwhelming to learn at first for people with no insurance background. Customers were friendly and grateful for help. Strict regulations for call times and bathroom/break times. Overly micro managed on call reviews. Constant computer errors and system changes are extremely frustrating and cause confusion. Great office building, clean work environment, decorative individual cubicles. Friendly coworkers but not much time to interact. Attempts to boost office moral include spirit days, dress down days, games, potlucks, and food trucks. Cafeteria with free coffee, filtered water, and snacks for sale.

Pros

Individual cubicles, free coffee

Cons

computer program/ system errors

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5.0

Great Place to Work!

PHYSICAL DAMAGE CLAIMS REP (Current Employee) – Webster, MA – September 6, 2017

After working for MAPFRE Insurance for 2 years, I have loved my supervisors as well as co-workers from day one. The benefits are close to untouchable in comparison to other jobs and the work is consistent but not overwhelming. LOVE this company and all those I have met and interacted with along the way.

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4.0

Good work place

Office Clerk II (Former Employee) – Puerto Rico – August 31, 2017

The only detail that is not in balance is the salary.
I worked on MAPFRE for 11 years and I have had the opportunity to work in different areas of the company and I learn and enjoyed a lot my work.

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5.0

Support and cultural was refreshing !!! Very nice environment

Insurance Sales Associate (Former Employee) – San Ramon, CA – August 31, 2017

Fantastic Opportunity to work with such a caring company. They had wonderful training. I wish my job was a long term one. I am re applying in hopes to get a more permanent stable career. Commission with a small base. I could not survive,

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3.0

Fine but Old School

Manager (Current Employee) – Webster, MA – August 21, 2017

This company is part of a global company but you wouldn't know it by the management. Very old school. Most have been there for 20+ years, never having worked anywhere else.

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3.0

Generous pay

Claim Reporting Rep II (Former Employee) – Webster, MA 01570 – August 19, 2017

Generous pay, friendly co-workers, holiday pay.

Isn't easy to get time off.. many employees and not enough space in their "calendar"
Management can be gossipy
No communication from company owners / management.
Micromanaging

Pros

Holiday pay

Cons

Short breaks, No privacy, mircomanaging

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5.0

Great Place to Work

Account Executive (Current Employee) – Westlake, OH – July 10, 2017

Co-Workers are fantastic, location is great. Provides opportunity to network and meet with other entrepreneur's on a weekly basis. Manager is the best. Provides training with exceptional benefits from day 1.

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4.0

growing company

Policy Services Rep. II (Current Employee) – Webster, MA – July 7, 2017

there are lots of changes but most of them are good. Provides slower growth than I am used to but opportunity is there. values employee input and community service.

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2.0

Job

Physical Damage Claims Adjuster (Former Employee) – Webster, MA – June 20, 2017

Management was good. A lot was expected out of workers. Claims adjusters have to deal with the brunt of the problems. Customers always getting into confrontations.

Pros

Benefits

Cons

every day tasks

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2.0

way too much micro managing

Customer Service Representative II (Current Employee) – Webster, MA – May 5, 2017

Way to much micro managing! Be prepared to be drained daily. Management is very hard to please.Quality assurance is brutal. Expectations constantly changes. Not the best place to work.

Pros

Great benefits

Cons

too much pressure even the strongest individual will break

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2.0

Too Many Polotics

Insurance Service Representative (Current Employee) – Webster, MA – April 14, 2017

Not necessarily based on knowledge. Have to know someone to get anywhere in the company. Otherwise you pretty much stay stagnant. Pay very low for the industry

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5.0

Great Place

CUSTOMER SERVICE REPRESENTATIVE II (Former Employee) – Webster, MA – April 11, 2017

Proud to have been a member of the Mapfre Team - Great benefits - Exceptional benefits package - Generous paid time off and holidays - Very fair place to work

Cons

Micromanagement

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4.0

Overall Good Company

Workforce Management Analyst (Current Employee) – Webster, MA – March 28, 2017

I have worked at MAPFRE for almost 9 years now and I would say MAPFRE Insurance is a good company to work for. They are very good to their employees.

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5.0

Excellent Place to work

Customer Service Rep // Receptionist (Current Employee) – Webster, MA – March 11, 2017

I started working at MAPFRE insurance in early 2016. There is nothing wrong as to why I am leaving. I am just relocating to Texas. Unfortunately we don't have an office in Texas or I would just relocate to there. I go to work around 7 everyday and open the Human Resources lobby. I then log into my phone and start taking calls around 8 am. I take 100 sometimes more calls a day. Calls ranging between claims,billing, and auto body calls. I leave work around 4:30 unless I do overtime which is until 6 pm. The hardest part of my job is probably having to deal with claims when something terrible has gone wrong in the accident and having to hear the pain in their voices. The most enjoyable part of my job is being in the lobby and greeting everyone. I am a people person!

Cons

hard to take time off

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