Business Analyst (Current Employee) – Altoona, PA – June 14, 2018
A typical day begins with addressing customer emails, reviewing tasks related to each customer, participating in scheduled meetings both, internal and with our customers, customer training, and peer interaction. I learn something new everyday either by trial and error, from my peers or my manager. I believe GTL has a great culture when it comes to family time. The hardest part of the job for me is turning it off at night. I enjoy my peer interaction and creating impactful interactions for our customers.
Support (Former Employee) – Altoona – October 30, 2018
The management at this company is the worst I’ve ever seen. There’s no training and you can’t even leave your seat without asking for permission even if it’s going to the bathroom. The 2 managers for the help desk did nothing but talk to each other while you sat there answering phones
Customer Service Representative (Former Employee) – Gainesville, FL – October 26, 2018
I worked here for 6 months, the training doesn’t prepare you well. You learn as you go. The bonus is 725$ if you can pass all the qualifications. The pay is horrible for what you have to deal with. You can’t help the customers because the supervisors always have some kind of excuse. The research team never gets anything done in the time frame you tell the customers so when they call back they are even more mad. You get cussed out your entire shift and hmthe hours are horrible. You can’t move to day shift unless someone else leaves and they say It’s based office seniority which is a lie. This company needs a lot of improvement and help to keep employees, they have a high turnover rate and I just left because the management sucks. They don’t help you at all and pretty much you sink or swim. I would never recommend working here to anyone
Project Management (Former Employee) – Pittsburgh, PA – April 11, 2018
worked for a year in a professional capacity with GTL. No serious onboarding, you are thrown to the wolves as soon as you join. Management is disjointed at best but talks a big talk about reducing silos and increasing communications between divisions. Sales promises everything to the customer and everyone else must make do on the promises. Development staff is very talented but backlog is immense. New CEO, new merger with Telmate = loss of a lot of productive and hardworking people. Too bad. "Coulda been a contender..."
Customer Service Representative (Current Employee) – Gainesville, FL – February 2, 2018
This company cares about money....period! They make you answer a certain amount of calls and rush you to the next. Its only 10 bucks a hour where the national average is 15 bucks a hour. You qualify for a 700 buck bonus every month depending on your "Quality"... lol. No one rarely gets the entire 700. Most people will be lucky to get 200 dollars because they mark you off for every little thing. Its truly sad. Up the pay! Turnover rate is extremly high because of the low pay....you cant live off it. Every employee complains about the pay and they can care less as we make all the money for them. Straight slave culture. Take this review seriously because I just saved you a waste of your time. Dont believe me? Bring your tail out here then.
Maintenance Technician (Former Employee) – Olympia, WA – November 25, 2017
Stressful work environment, a few good managers, mostly poor. Little chance of advancement. Poor pay, considering on call work schedule. Normal corporate culture of passing the buck. Highly unethical business practices. Working with corectional staff is like smashing yourself in the head with a hammer daily.
Field Service Technician (Former Employee) – Garden City, NY – September 16, 2017
I didn't mind working for CCG who are the field management contractor for GTL. I was released on trumped up charges that could not be proven. My unemployment was denied. I challenged the denial and during the hearing they could not prove any charges.
I keep in touch with several field techs and they didn't understand why I was released and I was considered a good tech. But they say I am lucky not to be there.
Team Leader/Customer Service Representative (Former Employee) – Mobile, AL – August 16, 2017
Nice place to work; my biggest drawback, the desk were too close to the next desk. No privacy what so ever. The lunch hour went by rapidly. If I gained the chance to work there again? yes I would gladly do so.
Network Support Specialist, Software Licensing (Former Employee) – Mobile, AL – April 27, 2017
Most of the managers are great. They work to make the job nice however there isn't any room for advancement. The company offers great benefits. They are constantly merging and acquiring new business so job security may become a issue.
High level of competency required. Pretty typical workdays, hitting delivery dates is extremely important, missing a date is a cardinal sin. Developing code in this type of environment is extremely challenging. There are very few people that have knowledge of the full scope of the software in use, it was custom written from the ground up. This provided me with a hands on development environment that allowed me to gain a good background in the latest technology with regards to SIP, VOIP, and Android Development in general. The hardest part of the job was getting other departments to share information on their respective pieces of technology. The most enjoyable part of the job is the constant learning required to keep up.
Lots of exposure to advanced technology
The target dates or more important than quality and of work.
Site Admin/tech (Former Employee) – Mobile, AL – May 14, 2016
Working with customer is the best part of job. Managers in Sacramento micro manage and always negative. They never have any positive things to say. Not good place to work. Money hungry company. Managers only care about getting their bonus money and do nothing for the employees who actually work and make sure the job is done
Assistant Call Center Manager (Current Employee) – Mobile, AL – February 4, 2016
A place with great opportunities of advancement for hard workers. What I enjoy the most is to be able to talk to customers all over the world while managing the International Department. Being able to coach my team members that with the years became family.
Great Benefits and opportunities for career advances.
Not being able to adjust family time as your needs change
carpender assistant (Former Employee) – pawling , NY – August 3, 2015
I worked with GTL construction for 3 years and a typical day was work hard and getting the job done with precision . I learned most of my skills from this company including use of tools and equipment , how to lay roof tile, bathroom renovation, framing , drywall and taping , painting , siding , interior and exterior trim , sheathing , and basic electrical and plumbing. I never had a problem with my coworkers, I always felt that we were a team and used that team work to accomplish goals. I enjoy being a part of a team and accomplishing goals.
was payed well by the hr
work was never consistant, no benifits, wasnt payed on time, and work off the books
Technical Support Representative (Current Employee) – Altoona, PA – June 21, 2015
Other employees are great, little to no training an not able to ask questions to senior techs. Requires permission to go to lunch, get a drink of water or leave desk for any reason other than use the bathroom. I felt like I was treated like a 3 year old child for no reason.
Good hours, decent pay
Everything is left for you to figure out on your own, micro management of the direct manager