Guardian Protection Services Employee Reviews

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overworked and underpaid
Builder Technician / Security Installer (Former Employee) –  West Chester, OHSeptember 12, 2018
worked a lot of hours and go above and beyond for the company that never appreciates it. start out slow then they give u a company vehicle and mob you with a lot of jobs due to needing a lot of help. a high turnover rate. they take out a hour and half a day 30 min to drive to customers house, 30 minute driving home and then 30 min for lunch even if u don't take one
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Management style is that of a stereo typical used car salesman.
Lead Guard (Former Employee) –  Saddle Creek LogisticsSeptember 5, 2018
Bait and switch tactics used to get you to sign on. Management is almost non-existant. If you try to call themon their illegal practises; you will receive NO communication. They make outrageous demends of clients, who, in turn, cancel contracts. The guards ar left in the wind.

Promised 90 day increases do NOT materialize!
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Good place to work
New Sales Representative (Former Employee) –  Cranberry, PAAugust 13, 2018
Guardian was a good place to work. Training could have been a little better but overall was a good experience. The people that work there are what makes the company
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Great family based company with wonderful benefits
Customer Service (Current Employee) –  Warrendale, PAAugust 8, 2018
Fast paced call center with great people. Management is supportive and help is always there. Always room to move up depending on the department. Multiple departments to work in and choose from for what works for you.
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Never have I been more depressed at an employer
Mentor II / Tier II Technical Support (Former Employee) –  Warrendale, PAAugust 4, 2018
Not a fan of companies who become so driven on growth, they subject their staff to unruly & difficult customer experiences daily, with little support.
Pros
Decent wages
Cons
No support for staff once tasks become unbearable
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Very Corporate
Branch Manager (Former Employee) –  Raleigh-Durham, NCJuly 30, 2018
Guardian had the components to be a positive place to work. There were many provisions in place to make it an employee positive company, but a lot of the corporate greed came into play with the policies that looked like a good idea on paper - not in the field. We had a great manager for the people and when he left it went down hill from there.

The benefits were great, but this was provided that they belonged to a larger entity (Armstrong). I think if given the opportunity it would have been a better experience if office politics didn't ruin it.

Bitter, yes... But the experience I gained, I wouldn't change for the world. It just really sucks when you've poured everything into a company just to be replaced, because someone had better connections.
Pros
Benifits
Cons
Difficult work environment - Everchanging polices
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Central Station is a Mess
Protection Specialist (Current Employee) –  Warrendale, PAJuly 28, 2018
If you want to Advance yu have to be someones BFF or under managments desk. Central Station is a mess and needs better Supervisors. they do give benefits.
Pros
cheap Cafeteria
Cons
Bad Management
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Dead End Job
Low Voltage Technician (Former Employee) –  Baltimore, MDJuly 18, 2018
When I started as a tech at the Baltimore branch in 2016 the management was great and the working environment was pleasant. Then they replaced management with people who have no idea what they are doing. The new management not only doesn’t know the work in the field, it seems they are also incapable of reading a map. The scheduling is impossible 75% of the time. On multiple occasions techs are told to tell customers that they(the tech) are stuck in traffic, instead of the fact being that the manager double booked the schedule on purpose. The training is a inconsequential. There is no room for advancement. There is zero accountability from management and all of the blame gets put on the techs. It is the only job I’ve ever had where four of the best techs whom had worked there for 3-5 years each, all walked out and quit on the same day. Guardian does not care about its techs or customers for that matter
Pros
Good benefits
Cons
Extremely poor management and scheduling, very disorganized, poor pay, poor raises, poor training, no accountability from management, no room for growth, a dead end job
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Managment didnt make it a diverse work enviorment
Security Sales Consultant (Former Employee) –  San Antonio, TXJuly 11, 2018
Door knock, Set appt's provide on the spot presentations from 9am to 12pm then 3:30pm to 9:30pm.
I learned hard labor work long hours heat cold raining doesn't matter. we had to work.
10% of leads come from company 90% comes from employee thru business relations, referrals door to door.
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The best job ever had
Installer/Service Technician (Current Employee) –  Warrendale, PAJuly 7, 2018
IF you are looking for a great place to work and this company is hiring in your city, please APPLY. All the departments and team members that I ever had to deal with were always very helpful, and understanding, they made me feel like we were on the same team always. Management, Tech Support, Human Resources, Training, The Data department, and I could go on and on. Only because I am not willing to relocate why I am not continuing with GUARDIAN PROTECTION SERVICE.
Pros
Working at Guardian is like working with co-operating family members who really care
Cons
None
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Good company
Data Processing / Administrative Assistant (Former Employee) –  Fredericksburg, VAJune 27, 2018
Friendly environment, good teamwork between departments. Positive management who wanted their employees to succeed and advance. Would have stayed with the company had it not relocated my office from VA to PA.
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Typical Call Center Environment. Major disconnect with Management
Customer Service Representative (Former Employee) –  Butler, PAJune 19, 2018
Changes being handed down from upper management are not communicated to staff in a timely manner. Extremely high turnover rate due to increasing job responsibility and stagnant pay. Constantly changing policies and procedures.
Pros
Cheap Cafeteria.
Cons
Management
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Good Work place
Installer (Current Employee) –  Cranberry Township, PAJune 3, 2018
Good workplace, wish the pay was higher. For being able to do the whole job from start "pulling wire" to finish "testing the devices" I feel the pay is a little low.
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Success doesn't not breed stability
n/a (Current Employee) –  Warrendale, PAMay 10, 2018
Overall a good organization. Unfortunately, the most successful department in the organization was let go (25 people) likely because they were being paid too much.
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Deceitful upper management
Sales Executive (Former Employee) –  Warrendale, PAMay 5, 2018
Flat out lied to employees, sexually harassed females. Clearly trying to dump higher compensated employees such as those being paid above minimum wage with multiple weeks of vacation & sick days. Many people dumped in the past few years, appears to be a failing company in an industry that’s in trouble due to high tech retail products with cameras and cellphone apps. Stay away if you’re looking for a stable, secure career in a friendly environment.
Pros
Got a deal on my security system.
Cons
Executives with a cutthroat ethic
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Family owened company with great culture
Contract Controller and Collections Analyst (Former Employee) –  San Antonio, TXApril 30, 2018
Guardian Protection (former Ranger American) was a great company to work for, two days were never alike, always challenges that keeps you in your toes, great opportunities to learn more of the business and have more interaction with other departments.
Ranger American impacted many customer lives and made it fun to work there.
Pros
Culture
Cons
none
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Run
Customer Service Representative (Former Employee) –  Warrendale, PAMarch 22, 2018
Commission with some leads provided but lots of prospecting and subject to change. Company going downhill after change in management. A lot of gossiping and favortism.
Pros
no sundays
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Lots to do and it kept me busy
WAREHOUSE MANAGER (Former Employee) –  Charlotte, NCMarch 21, 2018
I was responsible for entire warehouse that included all ordering, receiving, stocking, and relieving inventory. Also did quarterly inventories in warehouse and assisted with van inventories with the drivers/technicians. Had yearly inventories and monthly cycle counts to perform as well as the general paperwork associated with it.
Pros
Always had something that needed to be done.
Cons
Doing the work folders for different job categories
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Fun workplace
Customer service (Current Employee) –  Phoenix, AZMarch 7, 2018
Great company. Fun work place. Everyone is great. Customer service is great dept. New managemebt took over and made a lot of changes, that does not allow room for career progression.
Pros
Pto
Cons
New Management
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Great Place to Work
security technician (Current Employee) –  Glen Burnie, MDFebruary 28, 2018
Great place to learn and grow. Great working environment. Awesome employees and management . Good learning experiences and interactions. I would definitely recommend
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Overall rating

3.2
Based on 104 reviews
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