Guardian Protection Services Employee Reviews

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Customer Service
Customer Service Representative (Former Employee) –  Tempe, AZOctober 2, 2018
Pros:
Steady check

Cons:
Poor work life balance: schedules can range anywhere from 6AM-12AM, 7 days a week. Scheduling is based on your "ranking".

Micromanaging environment: QA is extremely picky and discouraging and if it wasn't already stressful enough dealing with difficult customers, your schedule is based off your QA scores, so if you're brand new, then prepare for the bottom of the barrel shifts. Not only that, every second of your day is micromanaged to the point where it's suffocating

High turnover rate: because of this they'll hire just about anyone, management is well aware of this and at times have asked for feedback on how to deal with it, but only make meager efforts to address it. The biggest reason people leave is due to the schedules and stress from the job. It's a shame, there's some really nice CSR's but unfortunately are getting burnt out. Out of the training class of 30 that I was in, only 12 stayed until the end of training

All in all, if you're hurting for work, give them a shot but don't look at it as a long term career. Otherwise, you'll ending up burning yourself out and feeling stuck at a dead-end job
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Dead End Job
Low Voltage Technician (Former Employee) –  Baltimore, MDJuly 18, 2018
When I started as a tech at the Baltimore branch in 2016 the management was great and the working environment was pleasant. Then they replaced management with people who have no idea what they are doing. The new management not only doesn’t know the work in the field, it seems they are also incapable of reading a map. The scheduling is impossible 75% of the time. On multiple occasions techs are told to tell customers that they(the tech) are stuck in traffic, instead of the fact being that the manager double booked the schedule on purpose. The training is a inconsequential. There is no room for advancement. There is zero accountability from management and all of the blame gets put on the techs. It is the only job I’ve ever had where four of the best techs whom had worked there for 3-5 years each, all walked out and quit on the same day. Guardian does not care about its techs or customers for that matter
Pros
Good benefits
Cons
Extremely poor management and scheduling, very disorganized, poor pay, poor raises, poor training, no accountability from management, no room for growth, a dead end job
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Asbsoliutely NO chace of making anymore than what you start at
Installer (Current Employee) –  Warrendale, PANovember 5, 2018
This company is SOOOO behind on pay rates for the industry, 1999 rates. They expect you to do 5 peoples jobs and barely get paid for one. This is a very corporate and a greedy company that has NO care for trying to keep good faithful people on the pay role. Training is absolutely ridiculous which means " here it is. figure it out" mentality. I honestly don't know how that place stays afloat. Just do your 8 and go home, they don't care about you, so don't care about them. Sad way to look at it, but that's just the way it is. You should not have to work 2 full time jobs just to pay life's basic living expense's.
Pros
None
Cons
No raises, Ever
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3.0
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Very Corporate
Branch Manager (Former Employee) –  Raleigh-Durham, NCJuly 30, 2018
Guardian had the components to be a positive place to work. There were many provisions in place to make it an employee positive company, but a lot of the corporate greed came into play with the policies that looked like a good idea on paper - not in the field. We had a great manager for the people and when he left it went down hill from there.

The benefits were great, but this was provided that they belonged to a larger entity (Armstrong). I think if given the opportunity it would have been a better experience if office politics didn't ruin it.

Bitter, yes... But the experience I gained, I wouldn't change for the world. It just really sucks when you've poured everything into a company just to be replaced, because someone had better connections.
Pros
Benifits
Cons
Difficult work environment - Everchanging polices
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Deceitful upper management
Sales Executive (Former Employee) –  Warrendale, PAMay 5, 2018
Flat out lied to employees, sexually harassed females. Clearly trying to dump higher compensated employees such as those being paid above minimum wage with multiple weeks of vacation & sick days. Many people dumped in the past few years, appears to be a failing company in an industry that’s in trouble due to high tech retail products with cameras and cellphone apps. Stay away if you’re looking for a stable, secure career in a friendly environment.
Pros
Got a deal on my security system.
Cons
Executives with a cutthroat ethic
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Central Station is a Mess
Protection Specialist (Current Employee) –  Warrendale, PAJuly 28, 2018
If you want to Advance yu have to be someones BFF or under managments desk. Central Station is a mess and needs better Supervisors. they do give benefits.
Pros
cheap Cafeteria
Cons
Bad Management
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5.0
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The best job ever had
Installer/Service Technician (Current Employee) –  Warrendale, PAJuly 7, 2018
IF you are looking for a great place to work and this company is hiring in your city, please APPLY. All the departments and team members that I ever had to deal with were always very helpful, and understanding, they made me feel like we were on the same team always. Management, Tech Support, Human Resources, Training, The Data department, and I could go on and on. Only because I am not willing to relocate why I am not continuing with GUARDIAN PROTECTION SERVICE.
Pros
Working at Guardian is like working with co-operating family members who really care
Cons
None
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3.0
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Customer Service and Technical Support
Customer Service Representative (Former Employee) –  Tempe, AZNovember 2, 2018
GPS was a call center that was focused more on problem solving the first time and follow up as needed than keeping adherence to unreasonable metrics that hindered customer service!
Pros
Benefits, relaxed call center environment
Cons
Tools for doing the job were lacking
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Management style is that of a stereo typical used car salesman.
Lead Guard (Former Employee) –  Saddle Creek LogisticsSeptember 5, 2018
Bait and switch tactics used to get you to sign on. Management is almost non-existant. If you try to call themon their illegal practises; you will receive NO communication. They make outrageous demends of clients, who, in turn, cancel contracts. The guards ar left in the wind.

Promised 90 day increases do NOT materialize!
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4.0
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Good Place to Work
Operations (Former Employee) –  Gaithersburg, MDFebruary 15, 2018
Enjoyed working at Guardian / Great place to work / Room for advancement / Good Benefits / Managed the staff with little or no micro managing from corporate as long as KPI's were being achieved.
Pros
Excellent benefits, good culture.
Cons
No cons
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4.0
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good job
Service Tech. (Former Employee) –  Alabama, Ga. and Fl.November 12, 2018
Great company to work for. Great pay and support. Great benefits.
Me and eleven other techs was laid off due accounts sold.
Best pay I've ever made except working for myself.
Pros
Great job
Cons
none
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4.0
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Great family based company with wonderful benefits
Customer Service (Current Employee) –  Warrendale, PAAugust 8, 2018
Fast paced call center with great people. Management is supportive and help is always there. Always room to move up depending on the department. Multiple departments to work in and choose from for what works for you.
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3.0
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Managment didnt make it a diverse work enviorment
Security Sales Consultant (Former Employee) –  San Antonio, TXJuly 11, 2018
Door knock, Set appt's provide on the spot presentations from 9am to 12pm then 3:30pm to 9:30pm.
I learned hard labor work long hours heat cold raining doesn't matter. we had to work.
10% of leads come from company 90% comes from employee thru business relations, referrals door to door.
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2.0
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Typical Call Center Environment. Major disconnect with Management
Customer Service Representative (Former Employee) –  Butler, PAJune 19, 2018
Changes being handed down from upper management are not communicated to staff in a timely manner. Extremely high turnover rate due to increasing job responsibility and stagnant pay. Constantly changing policies and procedures.
Pros
Cheap Cafeteria.
Cons
Management
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4.0
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Good company
Data Processing / Administrative Assistant (Former Employee) –  Fredericksburg, VAJune 27, 2018
Friendly environment, good teamwork between departments. Positive management who wanted their employees to succeed and advance. Would have stayed with the company had it not relocated my office from VA to PA.
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4.0
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Family owened company with great culture
Contract Controller and Collections Analyst (Former Employee) –  San Antonio, TXApril 30, 2018
Guardian Protection (former Ranger American) was a great company to work for, two days were never alike, always challenges that keeps you in your toes, great opportunities to learn more of the business and have more interaction with other departments.
Ranger American impacted many customer lives and made it fun to work there.
Pros
Culture
Cons
none
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2.0
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overworked and underpaid
Builder Technician / Security Installer (Former Employee) –  West Chester, OHSeptember 12, 2018
worked a lot of hours and go above and beyond for the company that never appreciates it. start out slow then they give u a company vehicle and mob you with a lot of jobs due to needing a lot of help. a high turnover rate. they take out a hour and half a day 30 min to drive to customers house, 30 minute driving home and then 30 min for lunch even if u don't take one
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5.0
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Fun workplace
Customer service (Current Employee) –  Phoenix, AZMarch 7, 2018
Great company. Fun work place. Everyone is great. Customer service is great dept. New managemebt took over and made a lot of changes, that does not allow room for career progression.
Pros
Pto
Cons
New Management
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Upper management is blind to the processes and challenges of their employees.
Unknown (Former Employee) –  Warrendale, PANovember 6, 2017
Having been in the work force for 30 years, I've never seen a management style like this. A blind eye is turned to true internal conflict and most of the management doesn't truly know the work of the people they are managing. Old boys club where women rarely hold any executive positions and while there are plenty of lateral moves to make internally for everyone, not much of a ladder to climb. I would caution anyone from working at Guardian.
Pros
Adequate benefits.
Cons
Everything else.
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4.0
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Great work environment
Customer Care Specialist II (Former Employee) –  Tempe, AZNovember 5, 2018
-Typical day is taking inbound calls to make payments, set call backs, troubleshooting faulty equipment, setting up service appointments for faulty equipment, transferring to correct department, loyalty, and selling products.
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Overall rating

3.2
Based on 110 reviews
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