Gubagoo
Happiness rating is 40 out of 100
2.7 out of 5 stars.
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Gubagoo Careers and Employment

Work happiness

Scores based on about 166 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Brad Title
    50%
    approve of Brad Title's performance
  • Founded
    2012
  • Company size
    201 to 500
  • Revenue
    $1M to $5M (USD)
  • Industry
  • Headquarters
    4800 T-Rex Ave #350, ...
  • Link
    Gubagoo website

Gubagoo is the leading provider of conversational commerce and retail solutions for both automotive dealerships and OEMs. Partnered with more than 6,500 dealerships worldwide, and over 90% of the top 150 dealer groups in America are using Gubagoo’s omni-channel communication platform to take their customer experience to the next level. With a mission to provide a smarter, more cost-effective alternative to the old lead generation model, Gubagoo is the first dealership website solution that successfully makes anonymous traffic identifiable, and converts the 95% of dealer site traffic that traditionally defects. Our messaging platform instantly connects consumers to dealerships through live chat, text, video, Facebook Messenger, and other digital messaging channels, converting high quality leads, appointments, and sales for dealerships.

Gubagoo's Virtual Retailing platform provides an end-to-end buying experience on dealership websites. Customers are able to buy a car online with real-time support from dealership personnel, and have the vehicle delivered at the dealership or to their door. The company has offices in Boca Raton and Daytona Beach, Florida, and operates in the United States, Canada, the U.K., Mexico, and Australia.

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Salaries

Salary estimated from 110 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 174 reviews and is evolving.

4.1020182.6920193.2720201.9720212.112022

Reviews

Chat Specialist in Remote
on November 6, 2022

It’s a decent place to work. Should not be considered long term employment. The pay just isn’t there. They care more about attendance but will stress you out about their timing metrics which is almost always impossible to meet. It’s evident as they’ve changed “standard” metrics 3x since I’ve been employed. Even still the job isn’t hard, loads of overtime available, everyone’s really nice.

Chat Specialist in Daytona Beach, FL
on November 15, 2022

Low pay, stressful job. Reprimanded for discussing pay increases with co workers. Constantly graded on performance to the point where every chat is nerve racking while you have to handle talking to 4 people at a time. Worked there almost 2 years. Never got in trouble or late in that time, but they found any reason they could to fire me a week after I had some medical issues come up.

Chat Specialist in Houston, TX
on November 4, 2022

The job itself works for people who don't want to be really social and can multitask very well. The people who work there do genuinely try to help as long as you try which can lead to you working there for months to years. The part that makes this a toxic environment is the little pay of 13/hrs to take 3-4 chats at a time while meeting timing quotas that are almost robotic. It's not for everyone and leeway is not given appropriately I believe. But a nice start for working from home.

Chat Specialist in Remote
on October 11, 2022

These people laid me off because my quality scores weren’t 95% they were 75%+ but they fired me . I worked most my shift and they didn’t let me finish the rest of the week which would have been 2 days.

Chat Specialist in Boca, FL
on October 7, 2022

What is the best part of working at the company? INTERACTION WITH CLIENTS What is the most stressful part about working at the company? LOW PAY AND RUDE STAFF What is the work environment and culture like at the company? REMOTE WORK What is a typical day like for you at the company? STRESSFUL AND LONG

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Questions and answers

People have asked 56 questions about working at Gubagoo. See the answers, explore popular topics and discover unique insights from Gubagoo employees.

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  • Hiring Process
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  • Work from Home
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  • CEO
  • Drug Test
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  • Company Future
  • Dental benefits

Interview insights

Insights from 69 Indeed users who have interviewed with Gubagoo within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview Questions

There was a typing test, a vehicle search evaluation, and questions regarding customer service/problem solving experience but those things are covered in the email before the interview

Shared on November 1, 2022

They asked about my English grades, whether or not I knew anything about cars, and how fast I could type.

Shared on March 18, 2020

"What grades did you get in English?" "Do you know how to use a computer?" "What do you know about cars?" "How fast can you type?"

Shared on January 18, 2018

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