Guitar Center Employee Reviews

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4.0
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Loved it
Agent/ Customer Service Representative (Former Employee) –  Indianapolis, INMarch 17, 2019
I loved working there. From the management to the other employees it was hard to have a bad day while working there. If it werent due to unforeseen unfortunate circumstances I would still be working there and probably will be again in the future.
Pros
Benefits are nice. Management is great.
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3.0
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Great place to learn teamwork and shared goals
Customer Service Manager (CSM) (Former Employee) –  Oakdale, MNMarch 14, 2019
In a given day, you could be expected to stock shelves, merchandise new inventory, interact with customers. I learned a lot about myself and how to hold myself accountable for my own compensation and my team's performance.
Pros
Great people
Cons
Limited compensation. Minimal communication with upper management
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4.0
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Good job for someone with natural sales ability
Sales (Former Employee) –  Richmond, VAMarch 12, 2019
For someone who is good at salesmanship, and knowledge of music, this could be a rewarding job. For someone who does not have those abilities, look elsewhere
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3.0
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Not a bad job, low pay
Operations Associate (Current Employee) –  Bakersfield, CAMarch 11, 2019
I really don’t mind working there, but sales associates don’t care about anything, and operations work too hard for the pay they’re given. The pay blows and doesn’t go up.
Pros
Cool hours
Cons
Low pay, lazy associates
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5.0
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Guitar Center was great
Audio and Lighting manager (Former Employee) –  Brownsville, TXMarch 11, 2019
The competition was great we had to outsell each other, which meant the more you sold the more your commission check was. i knew everyone that walked in the door. So it was easy for me
Pros
Get commission
Cons
none
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3.0
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Fun to work, but hard to move up and commission is pitiful
Sales Associate (Current Employee) –  East Brunswick, NJMarch 6, 2019
It's a fun work environment, especially if you like trying out the latest gear and gear heading with other associates and customers, but amount of tasks required by associates goes up every 3 months with no changes to pay, and management does nothing about it. Commission is convoluted and very time based, you're on a timer from the moment you clock in to the moment you clock out, and it's really difficult chasing those numbers to get where you want to be saleswise. That is in between shipment days where you are required to put away and merch out different gear while also trying to sell, thankfully only happening twice a week. It's not really a great job if you're looking to go full time, since the amount of sales you need to do on every given day to keep pace with the best bracket is astronomical. The most efficient way is to work part time on the weekends and a day or so during the week to make the most money possible based on daily sales numbers. Customer service is also a huge part of the job, which means that you can be dealing with some less then pleasant people on any given day. Management can be great, but at the end of ths day they're protecting the company, then you in that order.
Pros
Free lunches on busy days, great full time benefits, fun associates and lots of trying out new and old gear.
Cons
Unpaid lunch, stressful commission, stress of multitasking on any given day
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4.0
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Had fun and recieved training
Guitar Technician (Former Employee) –  Country Club Hills, ILMarch 6, 2019
I enjoyed guitar center. they had training for guitar repair. their computer system is primitive. You'll be on your feet all day so wear comfortable shoes. I suffered workplace harassment there from a fellow employee. I reported it to management several time-they did nothing. Its why I eventually left
Pros
Fun
Cons
Customers can be trying
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3.0
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Relaxed place to work
Customer Service Representative (Former Employee) –  Indianapolis, INMarch 4, 2019
Company takes pride in helping their employees feel comfortable. They provide a music room full of instruments employees can play around with on their scheduled breaks and lunches.
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3.0
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They need money
Telephone Sales Representative (TSR) (Former Employee) –  Indianapolis, INFebruary 26, 2019
(CALL CENTER)
The management at guitar center is outstanding, but the things they preach are too far from customer service. This job requires excellent customer service skills to get clients to call back, but the company seems desperate for money recently and have focused so much on making a profit, they are forgetting about the customer. And recently i heard let go of their best customer service supervisors, because of downsizing. Also does not seem likely there will be room for advancement any time soon as they are dissolving positions rather than making new ones. Good environment, management is like family, but dont go into this job expecting to make a career out of it.
Pros
Management, working with musicians, can be laid back
Cons
No Advancement, Downsizing, Profit oriented.
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1.0
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Unhealthy work environment.
Sales Associate (Former Employee) –  Jackson, MSFebruary 25, 2019
I worked under a toxic manager for 3 years who eventually was arrested for stealing money from trade in deals. Horribly stressful job. No room for promotion and I was never offered a raise in 3 years of diligent working.
Pros
Discounts were cool
Cons
Terribke pay, no flexibility, and a horrible boss
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4.0
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Great place to work
Supervisor (Current Employee) –  Draper, UTFebruary 20, 2019
I absolutely love it at Guitar Center. Good bosses, great company, good environment. Overall would definitely recommend. I have been here for a very long time and it is a very fun place to work!
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4.0
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Big company with great benifits
anonymous (Current Employee) –  CAFebruary 19, 2019
Great company to work for and fair. There's room to grow in certain areas and department. The workplace culture is great. They try to keep moral up. For me, the hardest part of the job is the commute.
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3.0
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Hard to work
Sales Associate (Current Employee) –  Fort Wayne, INFebruary 15, 2019
It's hard to work at guitar center as a female. You get a lot of sexist coworkers and nothing gets done about it. You also get customers who can get hostile and theres not much you can do other than stand there. Also if you have religious beliefs, you most likely will get a hard time.
Pros
Employee discounts
Cons
No breaks. No workmans comp. Hour cuts.
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5.0
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Great Job
CSM (Current Employee) –  Guitar centerFebruary 14, 2019
Great People, Fast paced work environment. plenty of room for growth within the company. The pay is pretty competitive with other retail stores in my area
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1.0
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low paying/high stress
Sales Operations Associate (Current Employee) –  Lawrenceville, GAFebruary 13, 2019
6 different managers in 3 years. Tiered commission system designed to pay less. Loud/stressful retail. Co. policy allows customer to do as they please
Pros
Discounts on gear
Cons
Low pay, understaffed
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4.0
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Can Be Hit Or Miss
Department Lead (Former Employee) –  Cerritos, CAFebruary 12, 2019
Management communication skills tend to vary widely from location to location. Depending on the location or size of the store; some departments are shown more preferential treatment when it comes to vendor product availability and maintenance.
Pros
Flexible Schedule. Excellent place for a musician to work
Cons
Can become a stressful work environment due to lack of proper management communication skills.
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5.0
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Great experience better coworkers.
Sales Associate (Former Employee) –  Evansville, INFebruary 11, 2019
I loved working at this company with a chill vibe and great environment with people which share the same passion as me. Everyone in the store was serious about the job and very helpful for anyone starting out.
Pros
Music
Cons
Pay
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5.0
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The place to work if you're a musician
Warehouse/Operations Associate (Former Employee) –  Syracuse, NYFebruary 10, 2019
Every musician wants to work at a music shop at some point. Guitar center allows you to hone you craft while making sales and getting paid. The discount doesn't hurt either!
Pros
Discount
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3.0
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fast paced and focused
Guitar Instructor (Current Employee) –  Villa Park, ILFebruary 10, 2019
Working at Guitar Center is a focused fast pace environment. the sales floor is busy with customers and the lessons allow for instrument buyers to master there musical skills
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3.0
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Culture differs wildly between locations.
Operations Manager (Current Employee) –  Lewisville, TXFebruary 6, 2019
Company culture and standards vary by location. Depending on the team you work with, your experience will be rewarding, exasperating, or somewhere in the middle.

Communication is a challenge for the company. Initiatives are not properly prepared or implemented.
Pros
Discount for merchandise and services.
Cons
Poor communication.
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Overall rating

3.4
Based on 1,030 reviews
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3.3Work/Life Balance
2.8Compensation/Benefits
2.8Job Security/Advancement
3.0Management
3.6Culture

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3.0Fairygodboss Score

50%say women are treated fairly and equally to men

33%would recommend to other women

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