Fast paced in a call center environment
Review of open claims on my bar. Handle all calls over a certain dollar amount. Speak with repair shop, dealer or customer to determine claim needs. If starting claim, obtain all automotive information that would be pertinent. The complaint, Cause and Correction. Get shops information, hourly labor rate, repair estimate on what was found as failed. Get contact persons name and phone number. Advise shop you will be in contact with them within a day or two after claim has been reviewed to determine next course of action.
I had the ability to make my own decisions on many of my claims. Any claim over a specific dollar amount required management approval. Working there was good the first year, by the second year the company was evolving and being reshaped to be more like its sister company, Easy Care. The micro managing was over the top. The Managers seemed easy to work and communicate with. The Hardest part of the job was making sure you got all the claim information right the first time. The most enjoyable part of the job was being my own boss at times, making my own decisions.
Pay for performance, free lunches, good time off and health benefits
low pay for experience, micro managed more than needed