Questions and Answers about H&R Block

Here's what people have asked and answered about working for and interviewing at H&R Block.

View all 85 questions about H&R Block

What would you suggest H&R Block management do to prevent others from leaving?

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31 answers

The csps are there to makevthe client valued i.e. repest client. Thank them. If their tax pro is not present allow csps to drop off. My former office had 6 tax pros and lots of clients. Once clients undetstood yhe vslue of remaining with their existing tax pro, it became a much easier sell

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For me it would help if my job was not a seasonal job. I love working for H&R Block, I am willing to work at more than 1 location, I started out at North Port, FL then they needed a CSP at Venice, FL which is just up the street from where I live, but I also worked a few days at the Sarasota location, they needed assistance with CSP time slots. I really enjoy working for H&R Block, but, I really need full-time position, non-seasonal, but I will keep working there, now I am deciding if I want to do taxes, I enjoy helping my mom and husband with theirs, but am still a little chicken to work other peoples taxes.

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Make more money, someone to help the manger, lots of paperwork and have the mangers back do not throw her under the bus so to speak.

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2
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Let job seekers know that as a CSP you may not be getting steady work hours.
I had weeks with no work or 1 day.
This job messed up some benefits that I was getting because I got a "job". Very depressing. I will not apply next tax season.

The environment was nice but, I was not there working.

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4
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Be truthful at the initial interview about the fact that the job as CSP will not last for the entire tax season.
The district manager shouldn't be allowed to get into the appointment manager and change things around, she doesn't know the details about some of these situations, and she messed things up with several customers.

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3
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Please do not post jobs in an actual location that is not valid. A corporation should be able to distinguish without misleading residents of a community.

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2
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Commenting on two results. I understand marketing must be aggressive but I totally agree that "possible" clients are usually frustrated about presumptuous plans made for them. Majority cannot keep it due to work or inconvenience. Have experienced a very disgruntled business person who had never had a history with H & R. This is not reputable in my opinion. I think it would be appropriate to call last year's clients when resuming office employment.

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1
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They need to be s tax and financial assistance of some sort and let csp's and taxpros work 80% year round.

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6
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Offer a base pay that is more than a local McDonald's. It is possible to hire in at fast food around here at $12, yet I only make $9 per hour base. With my commission, it was about $12. I am sick of hearing managers downplay and dismiss this objection. Base pay for a level 1 preparer should be no lower than $12 per hour... And a dollar increase for each certification level attained. Keep the commission system the way it is bc it works very well for some.... But for those who are newer, we will be compensated appropriately for being available. I input a lot of returns and second looks for others because I am not busy and it only pays $9 per hour!!

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10
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Stop making so many changes to procedures that already gets the task completed. Change is NOT always good

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5
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