Spearhead projects fast pace data center to resolve time-sensitive issues and improve network, system, hardware and operational performance in data center environments. Analyze business/user needs, prepare service requests and manage all phases of technology projects utilizing waterfall and Agile methodologies. Document progress, changes and financial data. Establish open lines of communication with cross-functional teams and ensure seamless execution of all deliverables.
Provided consultant services to several governmental and state specific agencies by coordinating agency “on-boarding” process, establishing client specific requirements, host configurations, and signal point of contact for day-to-day operational issues and system upgrades. Maintains a face-to-face working relationship with all primary and secondary customer representatives. Oversees and coordinates system activities, reports systems activities to the customer and data center departments.