HSBC (HFC/Beneficial USA Operations) 03/06 - 05/2009 Leesburg, VAVersatile Professional Transition into Loans and Home Refinance from career as a Banker, Realtor and Business Manager.Managing Branch Operations, Sales, Reports, Loan Closings and Employees.Generating call leads for the office sales team through cold and warm associated business relationsClient retention through excellent customer service and needs based marketing of productsDemonstrate outstanding problem solving and active listening skillsCoach team members through meetings and shared calls to develop opportunities and close the sale.Conducted Market research, identifying and integrating emerging trends and new strategies to incorporate into Sales team effortConducted Qualitative and Quantitative Research for Reports to help guide new creative efforts for generating revenue in corporate meetings.

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Great policies and procedures

Compliance Officer (Current Employee) - New York, NY - June 22, 2022

Excellent place to work for. Flexibility and well being is a top priority for management.Great benefits and a solid culture of diversity and inclusion.

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HSBC insights

Based on 604 survey responses

What people like

Time and location flexibility
Feeling of personal appreciation
Supportive environment

paid time off, paid national holidays, 1/2 paid healthcare by employer

Customer Relationship Representative (Former Employee) - Yonkers, NY - June 7, 2022

It is a stable corporation meaning you will be paid bi-weekly but overall for my position as a teller we're underpaid, and the lower-tier employees are treated unfairly and exploited by managers, I was in a part-time position and was constantly asked to cover for the full-time employees or go to other branches but management kept me at under 40 hours so the company wouldn't need to pay for overtime.

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Great company to work for and they care about their employees.

Anti-Money Laundering Investigator (Former Employee) - New York, NY - May 28, 2022

HSBC takes the time to get to know their employees and makes sure that you are where you need to be in your career at the bank. The pay is wonderful and the work life balance they provide is very helpful especially if you have children.

Pros

Great perks

Cons

No cons

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easy job good management

Bank Teller (Former Employee) - Manhattan, NY - May 27, 2022

Work itself was easy, much of what you would expect from a teller position. systems were a bit buggy at times and branches were often understaffed.

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Decent overall culture

Customer Retention Specialist (Former Employee) - Buffalo, NY - May 26, 2022

Overall the company is ok. It greatly depends on the department in which you work in. Several of my colleagues in other departments experienced upward movement and opportunities, but unfortunately I could not say the same for the collections department.

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good culture, good people and good work life balance

Credit Analyst (Current Employee) - New York, NY - May 25, 2022

good work-life balance and a more friendly culture compared to other banks. Compensation seems to be lower than the market and progression is rather slow.

Pros

people, work life balance, benefits

Cons

compensation, slow progression

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good if you know banking

Call Center Representative (Former Employee) - Depew, NY - May 16, 2022

job security is not really there...its every changing in the bank especially in the US. id you are full time (not PT or Contract as far as i am aware) the pto is quite nice. ok pay but not really enough for what most deal with. from a (former) employee standpoint the salaried manager work way too much and the company expects them to be on call 24/7

Pros

work from home, above average benefits

Cons

pay to workload

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Foreclosure

Foreclosure Specialist (Former Employee) - Tampa, FL - May 8, 2022

It was good place to work while I was there in 2007. Their bonus structure was good. I uave no complaint at all. I wish I stayed longer with them. My manager was ok

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Focused & hard working people

Operations Specialist (Former Employee) - Depew, NY - May 7, 2022

Everyone is willing to assist with your learning. Training available as well as equipment weekly maintenance. Work culture is grand & Mngmnt is great.

Pros

Training offered

Cons

No breaks

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this company is downsizing in U.S market, its future is not promising.

Premier Relationship Manager (Former Employee) - New York, NY - May 3, 2022

depends on where you work, retail side could be very stressful because of the sales goal. company keep changing the strategies but none of them worked well.

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Not a great place to work

Personal Banker (Former Employee) - New York, NY - April 30, 2022

The pay used to be why most people in banking wanted to work there but that has changed a few ago. Their technology is very very old, it’s hard to help client because calling any department is equal to hours on hold and you still won’t get the help needed. Not a good bank to work or open an account.

Pros

None

Cons

No work life balance, low pay for internal promotion

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Productive and fun workplace

Test Manager (Current Employee) - New York, NY - April 26, 2022

Great place to work and amazing teammates. Management is very supporting. New technologies to learn and growth potential in the team. Nothing bad so far.

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Not Available at this time.

Quality Assurance & Audit Specialist (Former Employee) - Elmhurst, IL - April 21, 2022

My experience was amazing. The people, culture and skills. Opportunity for growth is available for multiple areas of the industry. They grow from within.

Pros

Training and Opportunity

Cons

Regulatory and Global change

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Good manager poor pay and flexibility

Analyst (Former Employee) - Brandon, FL - April 20, 2022

Great manager and staff but pay was bad. Not much room for advancement and senior leaders did not care you were underpaid on market value. Started layoffs and eventually closed the location.

Pros

Team of month lunch

Cons

pay, timeoff, flexibility

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large institutional financial services company with lots of opportunity

Compliance Analyst, Investigations Officer (Former Employee) - New York, NY - April 12, 2022

Good place to work and learn with all industry and professional opportunities. Easy to move to new initiatives and good commitment by HSBS to offer advanced training and knowledge. not much else to comment on.

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Profuctive and fun work place.Msnageable workload.Great cultural diversity.

VP (Current Employee) - Bellevue, WA - April 10, 2022

Great workplace to work with a good work life balance. Growth can be restrictive as not many vertical openings around the orgsnization

Pros

Accomodative, flexible, good 401k and health plam

Cons

Growth can be slow

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Los Supervisores no te apoyan

Call Center en Ventas tarjetas de crédito HSBC (Former Employee) - Atencion clientes llamadas salida - April 3, 2022

Hay jóvenes que tienen mala educación y de hecho te molestan y los supervisores jóvenes como ellos se dan cuenta pero no les importa y no les ponen un alto, al contrario . Los fomentan a seguir faltando al respeto.

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No one steering the ship

Virtualization Engineer (Former Employee) - Buffalo, NY - March 30, 2022

promotion non-existence in the US performance not aligned with pay focus too much on what direction instead of how to get there Methodology of ways of working clashes with old ways of thinking muddling in a quagmire of too many processes to effectively accomplish anything efficiently.Pay and compensation do not align with one's skills, proficiency, or acuity for what they were hired for.Promotion of ill-qualified personsConstant reorganization leading disorganization.Leadership listens but does not hearPros. Plenty of soft skill and technical training options.Culturally diverse

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Lack of Trust in Sr Manager and Above

Manager (Current Employee) - US - March 22, 2022

Workers and direct managers work well together but there is a distinct lack of trust in higher management. new directions every 2-3 years makes it difficult to know where to focus.

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Fun productive workplace

Executive Assistant (Former Employee) - Canary wharf - March 16, 2022

Family feel culture very supportive staff and flexible working also very diverse and inclusive Good training and team events. On boarding process is very thorough.

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