Hagerty Employee Reviews

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3.0
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Great place to work for a young individual with no family
Licensed Sales Agent (Former Employee) –  Traverse City, MIJanuary 6, 2019
If you dont have a family to feed and have somehow found an inexpensive living situation in the Traverse City area, Hagerty is an ok place to work. The starting pay is incredibly low for the area, especially after paying for benefits.

The environment is completely open, which should foster collaboration but you're tethered to a phone and timed in each status that you operate in which kills any possibility of creativity or collaboration with coworkers.

Coworkers, when you can access them, are helpful and kind. Everyone seems to care about each other to an extent. Managment comes across as helpful unless stressed, at times when I approached management for assistance I was greeted with cold indifference if they had a lot on their plate which fostered the belief that I shouldn't reach out for their assistance unless 100% necessary.
I once was in a work status for too long, apparently, and started receiving phone calls from Management about why that was. Everything you do is timed and watched which eventually made me feel uncomfortable to even use the restroom for fear of being timed by Management.

Lunch times and breaks were always changing. It was never the same from day to day.

The clients are lovely and fun to speak with, but it's a call center and no matter how they try to spin it with work environment you cant change the fact that employees are chained to a phone 8 hours a day.

Perks would be stand up desks, benefits like health, dental etc, kind co workers.

Cons are Management staff promoted to their positions without having proper leadership skills
  more... to foster employee development and productivity.  less
Pros
Friendky work place, benefits
Cons
Low entry level pay, poor management, watched and timed while working
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5.0
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All around great place to work
Underwriter (Current Employee) –  Traverse City, MIOctober 30, 2018
The culture itself is designed to help all employees be their best selves. As long as you are willing to put in the work and commitment, internal growth is inevitable.
Pros
Flexible scheduling, open communication
Cons
Insurance
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3.0
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great place
Sales Agent (Current Employee) –  Camarillo, CAOctober 25, 2018
Hagerty products are the best. Work at your own pace.Customer service is at the highest level.100 % to car lovers.They will go out of their way to help.
Pros
True to their customers
Cons
none
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5.0
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A very engaging, team-oriented workplace with a family-like culture
Finance Intern (Former Employee) –  Traverse City, MIAugust 4, 2018
I learned much about financial forecasting and analysis during my time with Hagerty. I worked closely with the VP of finance and other finance team members to develop monthly forecasts insurance premiums and policy counts across numerous business lines, and helped in assessing new alternatives for purchase card systems that would provide cost and time efficiency. The culture there was fantastic, with a very open door feel and the ability to engage with many of the senior employees on a regular basis. They had fun with their work, and Hagerty was sure to provide many opportunities for employees to learn more about the classic automobiles that are at the core of their business. They truly fostered and excitement for their work, and I cannot think of a more exemplary image of good business than Hagerty.
Pros
Fun employee activities, on-site gym/promotion of active lifestyles, open door culture
Cons
None
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3.0
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Good culture for those starting out in their careers
Insurance Agent (Former Employee) –  Traverse City, MIApril 18, 2018
Overall I enjoyed my career at Hagerty, however as the company grows it appears to be moving away somewhat from the family values that it started with and is becoming more attractive to the younger crowd.
I would encourage anyone starting out in their career to work there as they can gain a lot of new tools and experiences.
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5.0
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Great Place to Work
Licensed Sales Agent (Former Employee) –  Traverse City, MIApril 13, 2018
Its a great company growing fast and have lots of good people that work there. The culture is a positive work environment, management listens to the feedback fro employees constantly. The hardest part of my job was dealing with difficult clients but that is definitely manageable with a little practice. Compared to a lot of places Hagerty is far and above a good place to be.
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1.0
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Poor management and hostile office environment
anonymous (Former Employee) –  Traverse City, MIApril 4, 2018
Long Full time employee here.
Employee opinions are tossed aside and completely disregarded. Expected to be at your desk 8 hours a day while expected to be tethered to cell phone and to respond to emergencies or just any after hours call while receiving no extra compensation or comp time off. Managers run their own agenda, don't communicate with each other and are incredibly deceptive. Office politics will drive you to drink. Only the most unqualified and incompetent kool-aid drinking robots get promoted. Even leaving on good terms was extremely painful to do. The most enjoyable part of the job was leaving for the day. The office politics and culture will literally make you sick unless you are a Stepford wife.

Compensation was fair but on the low side, in my opinion was not competitive for expected job responsibilities.
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5.0
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Licensed Sales Agent for 2.5 years
Licensed Sales Agent (Former Employee) –  Traverse City, MIMarch 19, 2018
Hagerty is not just a job it's a culture. It is a positive work atmosphere where they do their best to improve everyday. There are advancement opportunities almost immediately upon hiring on and are frequent opportunities for voluntary over-time.
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1.0
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Nice location, hostile environment
Security Analyst (Former Employee) –  Traverse City, MIMarch 7, 2018
Employees are expected to remain at their computer and watch their time away closely. This eliminates the ability to communicate with other teams. Workers are eventually pigeon holed into their current working position. Managers are very deceptive. The work was simple, but dealing with the games of politics was incredibly difficult. Everyone was out for themselves and willing to use others to get where they wanted. The most enjoyable part of the job was the drinking after hours in hopes of recovering for the next day.
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3.0
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Must love cars
Several Positions (Former Employee) –  Traverse City, MISeptember 18, 2017
Great work colleagues overall-
Cars are more important than skill sometimes
Must love cars
Changes everything every quarter so very little has time to mature (except customer service- this is always #1.. always the priority that stays the same)
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5.0
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Productive and fun workspace with friendly faces
Youth Development and PR Intern (Former Employee) –  Traverse City, MISeptember 12, 2017
Extremely lovely workplace culture, not only encourages the inter-company growth of its employees, but also the life of the employees outside of the company matters as well. The company has positioned itself in such a way as to be always in keeping with its madras set from the beginning of the business in the 70s and always tries to stay true to its roots. Very upfront with its employees and everyone there loves to work for Hagerty.
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5.0
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Dynamic, ever changing place to work
SYSTEMS ANALYST MANAGER (Former Employee) –  Traverse City, MIJuly 8, 2017
The company culture assumes that you are
1. Friendly
2. Hardworking
3. Excited to be there.
4. Want to do a good job.
5. Want to have fun.

A typical day will start with a short standup meeting to discuss the current work. After that, teams will start work on the various projects that are in the pipeline at any give time. Currently they are working on one large enterprise project, a couple of mid-sized projects that affect mostly departmental level systems and a smattering of smaller projects driven by business and regulatory changes.

Within the IT department, training and education is emphasized and each employee is required to get 80 hours of training each year.
Pros
Lots of young people working there.
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5.0
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Hagerty
QA Manager (Current Employee) –  Traverse City, MIJanuary 24, 2017
Hagerty is a well known Vehicle Insurance company.
A great place to work with excellent project managers and product owners.
Very supportive employees.
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5.0
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one of the best places to work
Manual Tester/ Automation (Current Employee) –  Traverse City, MIJanuary 9, 2017
It is the best place i have worked till date.
Very supportive colleagues. Flexible timings, flexible people and very helpful managers and administration.
Pros
people
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5.0
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Insurance
Licensed Sales Agent (Current Employee) –  Traverse City, MIJuly 30, 2016
Typical day is answering phones to assist agents/clients with their policies. Training is given on an as-needed basis and not really updated in the summer. Co-workers are fantastic and are wonderful. Management is not very responsive to requests or issues.
Pros
Free lunches, ice cream Fridays
Cons
Short lunch, no breaks
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5.0
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Love it!
Technician (Current Employee) –  Traverse City, MINovember 3, 2015
You feel valued working at Hagerty and all employees care for one another like family.

There is plenty of room for advancement, but you have to be your own advocate. Let your manager know what you want and do the reasons why you want to do them. Make sure that all of your personal development is directed at making the advancement happen.

Put in your time, pay your dues, continuously do great work and you will be rewarded.
Pros
Too many to list...
Cons
Business fluctuates greatly, when you're busy, you're swamped.
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3.0
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Unique Place of work
Insurance Sales Agent (Current Employee) –  Traverse City, MISeptember 11, 2015
Hagerty is an interesting and unique place to work, with lots of room for advancement. The customer service based company is great, and the other brokers help you out tremendously.
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4.0
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Wonderful work enviroment with encouraging and energetic staff
Client Account Processor (Current Employee) –  Traverse City, MIMarch 25, 2015
I really enjoy working at Hagerty, the environment is very warm and friendly and the company is more than passionate about what they do. Providing opportunities to grow within the company and generous work benefits Hagerty offers a lot to its employees and takes care of them.
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4.0
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Focused and successful company; fun work envrionment
Licensed Insurance Underwriter (Former Employee) –  Traverse City, MIFebruary 19, 2015
Worked with the best, considerate and caring people. Had fun at work with daily roles and offsite activities. Learned a great deal about the classic car insurance world. Hardest part of the job was the repetitive nature of the work. Most enjoyable part of the job was the people worked with.
Pros
Great benefits, fun atmosphere, good clients, focused planning for growth of company
Cons
Work load - very heavy in summer season; high expecations, pressure on production
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5.0
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Productive and innovative place to work.
Licensed Sales Agent (Current Employee) –  Traverse City, MIJune 22, 2014
A typical day at Hagerty is busy, to say the least. As a licensed sales agent, my phone is ringing constantly with a variety of requests from existing clients/agents or potential clients/agents seeking to do business with our agency. It is a fast-paced, high-pressure work environment, but extremely gratifying.

The qualities that make Hagerty such a gratifying place to work are the management and co-workers. There is an overwhelming sense of camaraderie at our agency that makes it easy to be successful. Management makes it a point to keep their associates clued in to all the changes we experience as a company, which ultimately lends to the strong loyalty and pride one has for being a part of Hagerty.

I find it rather difficult to call out "the hardest part of the job" at Hagerty. I suppose with any customer service type position there will be difficulties. If I had to make a statement to that effect, which it appears I do, then I must say the hardest part of being a licensed sales agent is the escalated phone conversations that occasionally occur between myself and our clients/agents. As I stated previously, this is just the type of challenge that comes with working in the customer service industry, and although it is never pleasant, those experiences aid in making one better at their job.

What is most enjoyable about being a licensed sales agent is basically the opposite of the aforementioned statement. When one truly connects with clients/agents and see that they are serviced with the utmost satisfaction, it keeps one motivated. Helping clients/agents come to a resolution
  more... with whatever needs they may have as efficient and as accurately as possible is the most enjoyable part of my job.  less
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Overall rating

4.0
Based on 23 reviews
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3.7Work/Life Balance
3.9Compensation/Benefits
3.5Job Security/Advancement
3.7Management
4.0Culture