Deteriorating work environment and stagnating pay
Customer service (Former Employee) – Newark, NJ – February 5, 2018
The first few years, there was a different management team that had an open door policy. You got a sense that the station manager would treat you fairly and be attentive to team needs. The various account managers could be either helpful or deliberately obstructive and ranged in skill from competent and conscientious to destructively clueless. One particular manager was so careless with I ended up in the hospital for a week because he put my safety at risk.
Things inevitably went downhill after the change of management structure, as there was even less oversight and a sharp decrease in opportunities for advancement. It took me four years to secure regular, full time hours. Regular salary review was no longer done after that and whatever pay raises were made were for the bare minimum of Port Authority requirements, just keeping things slightly above minimum wage. The company reasoned that it was more cost effective to pay for the training of new hires than to give pay increases to experienced, veteran workers. As a result, there would be periodic mass exoduses of experienced workers. Those who didn't leave would be subjected to manipulations from certain managers. Ultimately, there was never anyone for the workers to go to when they needed help. A few times, workers tried to unionize but managers encouraged supervisors to resist these efforts.
So by the time I left, there was very little about the company to foster loyalty or unity
Some discounts on airline tickets
Stagnating pay, corporate disloyalty