answering phone, answering emails, engineers questioning customers concerns ....they would provide their ideas as they spoke with the customer and came to a conclusion about the repair part/s.
I learned how some products were to be sent to Japan for repair and how other products would be repair here in NJ, also the function of the product and when the customer would be able to get a loaner product from us, as we sent the part to Japan for repair.
Each department has their own manager and supervisor, they are there to answer questions, when needed, at times only the supervisor was available. the company was very Japanese oriented, but it started to change, when the owner/president had to return to Japan for good and another president was picked. There was no hard part to this job, loved the co-workers and the job itself.
Having weekly meetings with our department to discuss any issues or new updates, was enjoyable, since we were a good group.
The company was always good to the employees. 1 hour lunch
there are 2 offices in NJ, that should not be, all should work in one office. It's better for each employee.