Hamilton Telecommunications
Happiness rating is 46 out of 100
2.8 out of 5 stars.
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Hamilton Telecommunications Careers and Employment

Work happiness

Scores based on about 77 responses to Indeed's survey on work happiness
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About the company

  • Company size
    501 to 1,000
  • Industry
  • Headquarters
  • Link
    Hamilton Telecommunications website
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You’re seeing all 13 jobs at Hamilton Telecommunications because we can’t find any available jobs at Hamilton Telecommunications close to Ashburn, VA at the moment.

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Aurora, NE

3 jobs


Salary estimated from 89 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 104 reviews and is evolving.



Captioning Assistant in Baton Rouge, LA
on August 16, 2022

As an antisocial person myself, the job isn't bad at all, especially when being able to work from home for it. But this job is NOT a long term job and not something that you should make a career out of. It's good for a little extra income, but find something better the second you feel burned out from this.

Caption Assistant in Aurora, NE
on October 18, 2022

Be prepared for a back stabbing, two faced manager and no room for errors. There is also no room for advancement. The only good thing i can say is you can work from home but there's no future in this position.

Communication Assistant in Louisiana
on June 19, 2022

Great first job for a student. Pay is low and hours are not the best in the beginning (which is common). Not much opportunity for growth. Would really only recommend this job as a "meantime". Definitely not a long-term career choice.

Customer Service Representative in Columbus, GA
on June 3, 2022

In order to get into this low rated company you have to go through a long interviewing and assessment process which is highly unnecessary. This job has been a complete nightmare since I have been working here and I am so glad I quit. The managers are rude and two faced and will make you feel like your doing a good job, all while talking about you behind your back. This job is excruciatingly boring and not worth the low pay.

Captioning Assistant in Baton Rouge, LA
on April 19, 2022

A very scatter-brained job and hiring process. You will have to pass a pronunciation test and typing test (WPM) before being considered. you will have to train for 3 weeks on a completely different schedule than you will end up on. your job will go from manual voice-over captioning to a Robot assistant taking charge 3 months in. (the first 3 months are unbearable) (G2 Vs G4 calls both have different rules) You have the option to work from home after 3 months as well. You will never have a clear boss. You will be critiqued on every monitored call by a different person so the feedback will almost never be consistent. Every Policy is made under the guise of the right to terminate you for simple mistakes. Every day at work will get more and more boring. Good job if you are desperate or in college, but plan to quit when you burn out. PROS: The attendance Policy is alright. You retain the ability to call out without explanation for most shifts. if you hit 8 absent points you get fired. Absences roll over every 90 days. PLEASE KEEP IN MIND THIS COMPANY IS OPEN EVERY SINGLE DAY OF THE YEAR. NO HOLIDAYS OFF. Frequent breaks every 2 hours. While the salary could be more there are incentive bonuses some days. Not a physical labor job. Off every other weekend. CONS: A lot of the policies are written in response or directly correlate to the tremendously high employee turnover rate. At the physical call center, out of the dozens of potential employees, I see every day training only about 1/6 of them will actually continue going to the job. (My training class started with 12 finished with 3) Instead of taking this as some sort of sign that the job is not average person friendly the company doubles down and creates policies that allow them to terminate you for specific minor errors they deem serious all while seeking out perfect technical skills to perform the job. Accidently terminate 1 live call without good reason? This is technically a fireable offense. Send out some words deemed inappropriate on accident? Fireable Leave the company property on a regular break and not lunch break on accident? Fireable offense. If for some reason you miss 2 shifts in a row without notice you will be terminated immediately. Bring your phone inside the call center on accident? Fireable offense Don't caption something you find offensive on a call? Breaking company policy. Company policy is to have the perfect phone call and when you don't you are breaking company policy. More Cons: This is a very anti-social job at the lower levels. Even if you remain in the call center and not at home you will barely get to interact with anyone. Everyone has unique random lunch and shift breaks meaning no crossover times to talk to fellow employees. You remain in a cubicle for multiple hours a day. , BOREDOM: If you are able to work from home please don't hesitate to do so. If you remain at the in-person call center, unless you are able to read a book at all hours of the day (no electronics, no phones,) boredom will slowly take over your existence until you slowly dread going in day by day by day. At home, you at least might be able to turn on some music or something. You are expected to sit in a cubicle for 8 hours and stare at the screen and caption perfectly. nothing less nothing more. , The job wants people who are able to Articulate, pronounce, spell and perform perfect computer and typing skills for 10 -13 bucks an hour. , They want the skills of someone with a college degree but don't want to pay for it. , Final portion: They also do not try to make you comfortable. They brace you in training that you may hear things that offend you but you have to perform the captioning anyway. In theory, this is no big deal. In practice they expect you to casually deal with some of the most racist, explicit, sexually repulsive, and disturbing phone calls I have ever heard. I will remember some of these calls until I die. , One time, refused to take a rigid gross phone s3x call (I would have to voice this content out loud) and was reprimanded for not following policy even though I was not comfortable with the call content. A separate time tried to avoid helping a scammer scam an older woman and was reprimanded. If you expect anyone to pity your moral grievances on calls. Don't. PLEASE KEEP IN MIND THIS COMPANY IS OPEN EVERY SINGLE DAY OF THE YEAR. NO HOLIDAYS OFF. Friends doing something for labor day??? too bad.

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Questions and answers

People have asked 44 questions about working at Hamilton Telecommunications. See the answers, explore popular topics and discover unique insights from Hamilton Telecommunications employees.

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Interview insights

Insights from 33 Indeed users who have interviewed with Hamilton Telecommunications within the last 5 years.

Average experience
Interview is easy
Process takes about a week

Interview Questions

Why do you want to work at Hamilton Relay.

Shared on February 11, 2020

The phone screen really didn't ask much beyond my salary expectations. It was mostly the person from Hamilton telling me about the company and the job.

Shared on January 14, 2020

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