Hampton-Newport News Community Services Board Employee Reviews

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5.0
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good place
Support Coordinator (Current Employee) –  Hampton, VASeptember 26, 2018
Great leaning opportunity. Good place for recent college graduate to obtain experience working in the field of behavioral health. Provide experience to working with people with mental illness, intellectual disabilities and substance abuse.
Pros
Flexable work schedule
Cons
salary does not meet the cost of living
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3.0
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Make sure to cover yourself
Case Manager (Current Employee) –  Hampton, VASeptember 13, 2018
The CSB is not the worse place to be employed. However, management is ridiculous. Depending on who your supervisor is, you'll be told different things. Management needs to be trained or replaced. Once you get the job, you're pretty much on your own (again, depends on your supervisor).

Learn as much as you can. Network as much as you can.
Pros
Flexible
Cons
Management (Lack of Accountability/Responsibility), Pay
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4.0
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Could place to work if you enjoy helping others
Direct Support Professional (Former Employee) –  Hampton, VASeptember 5, 2018
Hpt NN Csb is a good company all of their resident housing is very client friendly and clean. Normal job obstacles when working with various people, However job is not work friendly if you have kids. All the homes are on an 24hr schedule. You are required to work rain sleet or snow as well as holidays. Any vacation or SICKNESS you are required to find your own coverage as well as provide coverage until the next shift coverage shows up.
Pros
Good pay
Cons
24hrs schedule and required to evacuate with clients in any emergency and stay with them, can not go home (snow days)
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4.0
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Good introduction
Mental Health Case Manager (Former Employee) –  Hampton, VASeptember 5, 2018
Hampton Newport News Community Services Board introduced me to the mental health world. It allowed me to work with individuals who really needed help. It is a relaxed environment and there was no need to be concerned about micromanaging.
Pros
Great benefits
Cons
Low wages and lack of advancement
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2.0
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Great place to get your experience and move on...
case manager (Current Employee) –  Hampton, VASeptember 4, 2018
This agency is great for those who have visions of doing greater things in life. Please use it as a stepping stone and get the experience! The turn over rate is crazy, but they are not doing anything to fix it on the front end. There are no incentives here outside of your supervisor telling you, "great job." so if you have a great annual review, it does not translate to anything, just keep doing a good job and the form gets put in your personal file. You will get more training on the job or with those who have been there for years, than the company and supervisor training you receive. Expect to get cases from people who have left that were not cleaned up or properly monitored by the supervisor. So in essence, headaches and stress continues to be passed around and the cycle just continues. Every year you may get a 2% raise, however there is no room for advancement in this department. Profiler works against employees and it is the WORST investment made by the CSB. Its old and outdated, it deletes your entries, and its difficult to navigate.
Pros
You manage your own schedule, No time clock-in/out system
Cons
Lack of proper supervision, Salary is below average for case managers, Profiler is the worst investment
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3.0
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Great starter job
Child and Adolescent Mental Health Case Manager (Former Employee) –  Hampton, VAJuly 11, 2018
HNNCSB was a great starter job. I felt as if the job was more documentation than being hands on with the clientele. Very relaxed environment and accommodating.
Pros
relaxed
Cons
a lot of documentation
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1.0
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Not a place to work if you are planning to pursue a career in the field. Particitularly working directly with the clients
Community Service Associate II (Former Employee) –  Hampton, VAJuly 9, 2018
This industry is filled with a great deal of women and many are sadly to say are catty.
This will lend itself to many unnecessary problems that will arise and usually never get resolved unless you resign.
Pros
The training you receive would help a person achieve a CNA position because of the credentials
Cons
Lack of support for those who work direct care
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5.0
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Agency with committed employees serving individuals & families affected by Bx Health, SUD, and IDD/DD
Leadership Team Member (Current Employee) –  Hampton, VAJuly 3, 2018
I have been employed with HNNCSB for many years and have had the opportunity to grow within the organization serving in various roles and service areas while working with amazing individuals, both staff and individuals and families we serve. I wholeheartedly believe in the agency's mission and vision and am proud to work with our community stakeholders, private partners and committed agency employees to collectively address the ongoing and changing challenges of this work.
Pros
Health, Dental, Vision, paid holidays, leave and opportunities for clinical supervision.
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3.0
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Excellent learning tool
Psychiatric Licensed Practical Nurse (Former Employee) –  Hampton, VAMay 21, 2018
Definitely enjoyed working with the client population. Worked from 8am-4:30pm and only worked Mon-Fri. The most important part of the job was being able to assist the clientele. Many of the individuals wanted a "quick fix", and did not want to work towards their goals. However, some were willing to follow the process.. .
Pros
Autonomy
Cons
No assistance with upward mobility
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4.0
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Review
Certified Substance Use Disorder Counselor (Former Employee) –  VirginiaApril 11, 2018
I have interned and been employed by the HNN-CSB on two occasions. It is an excellent place to work on an entry-level. Their benefits are great and most often their is leeway for advancement.
Pros
Benefits
Cons
Workload
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5.0
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Mission-Focused Organization
Management (Current Employee) –  Developmental ServicesApril 4, 2018
This organization is true to its mission of providing supports in order to promote self-determination and well-being for the people we serve and our community. Staying focused on this mission daily is essential to a productive work environment as competing issues arise. As a military spouse who has worked in a number of states, I can truly say that this is the best agency I have worked for in terms of putting the people we serve first and setting an example for the behavioral healthcare community.
Pros
Integrity, Person-Centered, Cutting Edge
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2.0
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Go with the flow and keep your opinions to yourself
Service Coordinator/QMHP (Former Employee) –  Hampton, VAApril 3, 2018
Staff great to work with. Management like to micromanage. Be careful of speaking up about issues-may prevent promotions or rehire. Work demands require evening/weekend work for which you are not paid. It seems one position entails doing 5 jobs.
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2.0
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Dont stay long
Behavioral Counselor/Team Lead (Current Employee) –  Hampton, VAMarch 22, 2018
If you start here, try to leave within a year. Working in TDT, you are basically given a set schedule for an entire year, getting a few weeks off in the summer, winter, and spring break.
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4.0
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Stressful place to work, but the work is meaningful
Child & Adolescent Mental Health Case Manager (Current Employee) –  Hampton, VAFebruary 27, 2018
I love helping people, so it makes the job easier and more worthwhile. I have a very flexible position, however there is a lot of paperwork required!!
Pros
Fexibility
Cons
Extensive amount of paperwork
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2.0
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Management is the Devil
Community Service Associate (Current Employee) –  Hampton, VAJanuary 19, 2018
This company has a high turnover rate. Management always sides with the clients before properly investigating. Management will also use the clients illness to manipulate them into getting staff into trouble or bring false allegations with human rights against them. Management also does not care about staff safety or client safety. As long as they do not have to do it, "It is fine". Different programs also have different policies. Be mindful of what applies to you. If you go above management, they will retaliate against you and create a toxic and stressful work environment. You cannot trust management!!!
Pros
Good benefits
Cons
Horrible management/ Stressful work environment
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3.0
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It's a job
Report Developer (Current Employee) –  Hampton, VANovember 27, 2017
It's an ok place to work if you need a job. It's not very well managed. It would be better if leadership would actually enforce the policies that they have in place. The keep the poor employees and the good ones leave.
Pros
Relaxed atmosphere most of the time
Cons
Extremely poor management
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2.0
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Upper Management of CSB is a problem.
Supervisor (Former Employee) –  Newport News, VAOctober 24, 2017
HNNCSB is not a place where you want to work. Management is more money oriented and less client oriented. They have forgotten that the staff who provide the services are the backbone of their agency. Managers squabble and try to move up at all costs. If you have a friendship with your supervisor or in the same sorority/fraternity, you get promoted while others never even hear about the vacancies. This type of promotion leads to incompetent supervisors. HR doesn't follow their own policies and don't look at the many problems with managers and how they treat the employees. If you are just looking to get a year or two of experience, it is ok if you can live with the culture of management. Not a place to develop your career. So as one review said .... run or at least walk fast!
Pros
Benefits
Cons
Poor Management
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4.0
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Can be stressful at times, but it's a rewarding place to work
Direct Support Professional (Current Employee) –  Hampton, VAOctober 24, 2017
Although CSB has its pros and cons, overall, it is a great place to work. I wished the pay was better and they offered better benefits and incentives to the employees. Also, it would be nice to use your earned vacation when you want to whether it's taking off for a week or calling out without having to find coverage for your shift.
Pros
Good staff, Rewarding
Cons
No set lunch breaks. Have to look for coverage to take off.
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2.0
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good work exprience
Community Services Associate (Former Employee) –  Hampton, VASeptember 18, 2017
Must be punctual in order to complete work, there are times where there is plenty of distractions. Team work among the staff was great and insurance and retirement by VRS was a perk.
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1.0
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Think Again
Case Manager (Former Employee) –  Hampton, VASeptember 3, 2017
This is not a company anyone should work. Poor management, pay and lack of training. I decided to leave due to several reasons such as workplace culture, lack of management and unrealistic expectations. If your considering working here think again.
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Overall rating

3.3
Based on 54 reviews
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3.2Work/Life Balance
3.2Compensation/Benefits
2.9Job Security/Advancement
2.8Management
3.1Culture

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