Hampton-Newport News Community Services Board Employee Reviews

3.0
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Based on 27 reviews
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5.0
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Agency with committed employees serving individuals & families affected by Bx Health, SUD, and IDD/DD
Leadership Team Member (Current Employee) –  Hampton, VAJuly 3, 2018
I have been employed with HNNCSB for many years and have had the opportunity to grow within the organization serving in various roles and service areas while working with amazing individuals, both staff and individuals and families we serve. I wholeheartedly believe in the agency's mission and vision and am proud to work with our community stakeholders, private partners and committed agency employees to collectively address the ongoing and changing challenges of this work.
Pros
Health, Dental, Vision, paid holidays, leave and opportunities for clinical supervision.
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2.0
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Management is the Devil
Community Service Associate (Current Employee) –  Hampton, VAJanuary 19, 2018
This company has a high turnover rate. Management always sides with the clients before properly investigating. Management will also use the clients illness to manipulate them into getting staff into trouble or bring false allegations with human rights against them. Management also does not care about staff safety or client safety. As long as they do not have to do it, "It is fine". Different programs also have different policies. Be mindful of what applies to you. If you go above management, they will retaliate against you and create a toxic and stressful work environment. You cannot trust management!!!
Pros
Good benefits
Cons
Horrible management/ Stressful work environment
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2.0
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Upper Management of CSB is a problem.
Supervisor (Former Employee) –  Newport News, VAOctober 24, 2017
HNNCSB is not a place where you want to work. Management is more money oriented and less client oriented. They have forgotten that the staff who provide the services are the backbone of their agency. Managers squabble and try to move up at all costs. If you have a friendship with your supervisor or in the same sorority/fraternity, you get promoted while others never even hear about the vacancies. This type of promotion leads to incompetent supervisors. HR doesn't follow their own policies and don't look at the many problems with managers and how they treat the employees. If you are just looking to get a year or two of experience, it is ok if you can live with the culture of management. Not a place to develop your career. So as one review said .... run or at least walk fast!
Pros
Benefits
Cons
Poor Management
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4.0
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Can be stressful at times, but it's a rewarding place to work
Direct Support Professional (Current Employee) –  Hampton, VAOctober 24, 2017
Although CSB has its pros and cons, overall, it is a great place to work. I wished the pay was better and they offered better benefits and incentives to the employees. Also, it would be nice to use your earned vacation when you want to whether it's taking off for a week or calling out without having to find coverage for your shift.
Pros
Good staff, Rewarding
Cons
No set lunch breaks. Have to look for coverage to take off.
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2.0
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good work exprience
Community Services Associate (Former Employee) –  Hampton, VASeptember 18, 2017
Must be punctual in order to complete work, there are times where there is plenty of distractions. Team work among the staff was great and insurance and retirement by VRS was a perk.
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1.0
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Think Again
Case Manager (Former Employee) –  Hampton, VASeptember 3, 2017
This is not a company anyone should work. Poor management, pay and lack of training. I decided to leave due to several reasons such as workplace culture, lack of management and unrealistic expectations. If your considering working here think again.
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2.0
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Management is abysmal
Interim Director/Clinical Director (Current Employee) –  Hampton, VAAugust 21, 2017
Terrible management in certain departments. HR is hopeless, and circumvent some of their own policies. Management do not follow protocol, and does not support its staff.
Pros
Great Pay in my position
Cons
The worst Management
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1.0
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Run Run Run
REACH Coordinator (Former Employee) –  Hampton, VAAugust 9, 2017
REACH staff are over worked with minimum pay. Management makes changes that effect the liveliehood of workers with no notice or concern for the worker. Coordinators are required to be on call at least 15 days a month working extensive hours without being compensated fairly. The staff is treated unfairly with no regard by management. Management does not except input from workers or clients for the betterment of the program. As a crisis program they are not concerned about the safety of the workers. Leads are incompetent and not supportive of the workers.Employment is a revolving door due to horrible management. The program is always short staffed.
Pros
co workers
Cons
Pay, work hours, management
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5.0
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Great Place to Work!
Human Resources (Current Employee) –  Hampton, VAMay 12, 2017
I have worked for several other companies, but this is by far the best place I have worked. Everyone is on first name bases and very friendly. I love working at the CSB!
Pros
Work enviroment and Employee benefits
Cons
Really none!
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2.0
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very stressful environent, and no balance
CSA II (Former Employee) –  Hampton, VAApril 10, 2017
The environment has changed from a enjoyable environment to a very stressful non enjoyable place to work. This is due to poor management and underpaid staff.
Pros
meet nice people and people you serve are great
Cons
no breaks, and poor management, cut throat atmosphere
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4.0
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I learned a lot about working in a team setting.
Child and Family Outpatient Therapist (Former Employee) –  Children's Case ManagementJanuary 18, 2017
The company was very supportive of team setting for care management. I worked in an office supervising a team of 8 licensed and master level clinicians. I also worked in a private practice setting at the CSB, counseling children and their families. The hardest part of the job was not seeing a lot of progress in the families, as they were referred by the court system, schools or social services. So, the clients often did not see the need to improve. The best part of working with the job was connecting with the children who really wanted the changes in their families. Job location was in Newport News VA, in an office setting, though we often traveled to meet clients in the community.
Pros
Wonderful, professional staff
Cons
Job security was often an issue
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5.0
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Productive and dynamic workplace
Case Manager (Current Employee) –  Hampton, VirginiaDecember 27, 2016
The Hampton-Newport News Community Services Board offers multiple opportunities for growth and development within the agency.
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2.0
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Revolving Door of Employees
Behavioral Counselor (Current Employee) –  Therapeutic Day Treatment - Newport News, VANovember 1, 2016
The HNNCSB can be good for a new person in the field that wants to get the experience with children, but can be very stressful for those with experience in the field. There is no room for advance besides getting promoted to supervisor. The hardest part of the job is completing documentation. It can be overwhelming to get done due to amount and lack of time due to client needs. The pay does not compensate for all the stress you endure. You constantly have to adjust changes in caseload and potentially being moved between schools to meet program needs. Most if not all of the time, you have no say so in what happens. The most enjoyable part of the job is seeing students make progress and successfully complete the program. Management can be difficult to deal with but its based on your individual supervisor. Each supervisor has their own way of doing things as you change supervisors you will have to adjust to their styles of writing and their routine. Co-workers can be great and supportive if you have them at your school, but only if your caseload requires additional counselors. Sometimes you have more clients than you can serve and don't get the additional help that you need.
Pros
5 weeks paid vacation, work days based on school hours, experience working with children
Cons
sudden school changes, client changes, overwhelming documenation, lack of support from upper level management
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4.0
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Great job in helping children is school age with their social, communication and coping skills.
Behavioral Counselor (Current Employee) –  Hampton, VAAugust 7, 2016
Provide students with skills to enable them progress personally and academically. The program provides different interventions. The program keeps contacts with teachers, administration, and parents. The program provides parents with community resources.
Pros
stressful at times.
Cons
Good benefits.
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1.0
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Adult MHSS Counselor
Adult MHSS Counselor (Former Employee) –  Hampton, VAMay 27, 2016
I agree with many of the reviews in regards to the HNNCSB is a great place to start off because it gives you direct experience with those diagnosed with a mental illness. However, management is horrible and lack compassion for their employees. In addition, many of the supervisors and program managers lack experience in the field therefore are unable to truly empathesize with the employees. The documentation is extensive and is unlike any other skill building program. Management is very secretive and tries to withhold information and errors in order to make themselves seem proficient at their job. The overall confidentiality within the HNNCSB between employees is horrible. You can mention confidential information to your supervisor and you can believe that within the next few days that information is made public. Lastly when you are hired for the job they withhold information about the job duties you may have to perform. I would not recommend this company
Pros
Health benefits, sick leave and paid time off
Cons
Horrible management, difficult documentation, lack of confidentiality
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2.0
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The individuals we care for are pleasant to work with/support
Direct Care Professional/Associate (Current Employee) –  Hampton, VAAugust 31, 2015
Friendly and welcoming environment in the beginning but there are a lot of cliques. The staff is more focused on rushing through responsibilities to have downtime for themselves.
Pros
All the overtime you want
Cons
Not enough structure
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3.0
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Good experience for beginning counselors, difficult clients with little support from upper management
Behavioral Counselor, QMHP (Current Employee) –  Hampton, VAJuly 3, 2015
As someone who is starting out in the mental health field, this is a great job because it provides you with so much experience working with children who have been diagnosed with mental health conditions. However, the expectations for documentation are high, and it is often difficult to meet both clinical paperwork demands and the needs of the children we are serving. There is little support and understanding from supervisory staff, and much of the counselors' appraisal is based upon their ability to complete paperwork accurately and in a timely manner. There could be more supervisory support with interventions and with clientele in general. Overall, this job has helped me to learn how to work with the mental health population, and has allowed me to utilize the counseling skills I am learning about in school. It has also made me aware of how mental health illness affects children in school and has allowed me to be creative with my interventions. I truly enjoying working with the children and families I serve.
Pros
Health Benefits, Paid Time Off
Cons
10 hours yearly annual leave, time constraints
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Think hard before you take a position. Do your research.
Therapeutic Day Treatment counselor (Former Employee) –  Hampton, Newport News, VAMarch 16, 2015
Admittedly, the human services field can be challenging though very rewarding; however, for some programs at the CSB, it can be especially difficult because of the management. In this job, rewards are few.

A typical work day in this particular job requires doing copious amounts of documentation beyond what you could imagine, seeing several children in the public school environment for individual and group counseling, and visiting classrooms to assist with problematic behaviors/crises. Funding for the service is supplied via Medicaid.

Management is extremely difficult to work for due to condescending attitudes; a micro-management style; a lack of working knowledge and a lack of understanding about the true demands faced by the counselors; unrealistic and impossible goals; and what seems to be the drive to address billing and financial needs over quality care and ethical concerns for the children or employees. Add to this, a tendency to be secretive with a large divide between management and "underlings." One counselor was once heard saying that she felt so excited upon coming on board to assist the students, but soon enough felt "like [she] was a dog waiting to be whipped by a newspaper as soon as [she] walked through the office door." This is the type of Management who will "prove" their worth through documentation. Even if they attempt to provide quality care, it is most certainly impossible with the expectations. They will claim this is due to the inability of some counselors to balance the inherent duties, but don't believe this: It just isn't true.

Co-workers
  more... are usually the best part of the job, along with seeing the children, although even seeing the children becomes more stressful than warranted due to threats of supervision logs (write ups) for not having documentation in within 24 hours, or within a certain time period (normally unreasonable.) Comp time and flextime were not things that were allowed in my experience there, which makes no sense, since work is more demanding at some time than others (depending on caseload, number of reports due for that time period, audits, extra duties, needs of clients and more.)

If you need experience and good benefits, such as insurance etc., and you are young, this can be a good possible starting point. CSB's are stable in nature, unlike many small businesses that are attempting to obtain a piece of the action. Advancement is for those who have Master's degrees, and are licensed eligible. Advancement will generally be easier for those with less life experience and less competence. There are employees who have been there for years, only to be fired by a new supervisor with ridiculous expectations. (I wasn't one of those employees, fortunately.)
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Pros
Not bad for a starter job, Decent healthcare/benefits, Helpful peers.
Cons
Compensation not commensurate with experience, unrealistic & unreasonable expectations, Difficult management and environment
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4.0
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Great for counselor starting out
Behavioral Counselor (Current Employee) –  Hampton, VAApril 28, 2014
In a typical day I spend one hour with each of my clients implementing psychoeducational interventions or providing behavioral support in the classroom. It is most exciting to talk with the children every day and hardest to manage all the paperwork and high expectations of management.
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4.0
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A great place to work if you desire to help people.
Residential Supervisor (Former Employee) –  Hampton, VAApril 20, 2014
Typical Day: answering phone, computer use, managed a staff of nine. Ensured the 5 individuals we served were integrated into the community as citizens of Hampton VA. I instructed staff to keep the facility clean and follow activity and doctors's appointments for the individuals who lived in our residential setting.Ensured that all required State and Local training were current. Interacted with vendors that came on site: Paper suppliers, Lawn care, Computer repair or data entry, speaking with family of individuals daily and ensuring staff need the time off as needed; care-giving is a demanding job.
Pros
I was able to advance to higher positions per performance and education
Cons
Could not take time off as a Supervisor. conflict resolutions between staff.
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