Direct Inspections editor (Current Employee) – Alpharetta, GA – May 12, 2018
Part of the inherent problem with working here is that you're either working mandatory overtime or hardly have anything to do. It hardly ever feels like there's any in between. Aside from that, as long as you're willing to learn and are flexible with your routine, you should be pretty good.
Good pay, free gym, very casual dress code.
Disconnect between management and employees, high pressure work environment
Family owned business, Simple Work, Flexible Management, Good Hourly Wage
Customer Service Rep I -Temp (Former Employee) – Alpharetta, GA – September 13, 2018
Hancock is a decent place to work, as long as your focus is getting the job done. Like most places, people get distracted with, well, people. The work is straight forward and they do what they say. The owners are nice, and give their employees plenty of bonuses and gifts. It is a good place to work.
Claims Coordinator (Former Employee) – Atlanta, GA – April 16, 2018
A few of the Cons: Tyrannical and Authoritarian Upper Management, Mandatory overtime even for part time workers, Lack of professionalism, Unbelievably blatant nepotism in the form of familial bonds between members of upper and lower management and everywhere in between.
Really good company, but the nepotism is enough to resign.
Customer Service Manager (Former Employee) – Alpharetta, GA – March 27, 2018
The Claims Services Manager is the daughter of the VP. The relationship is unfair and extremely inappropriate. This would be a great place to work if it were't for the Vice President's family reporting directly to her
Full Time Employee (Current Employee) – Alpharetta, GA – March 1, 2018
I've been with Hancock for over a year now and really enjoy my work! There is no perfect workplace but so far my experience has been that if I deliver the work that I said I can deliver, I get to continue to work with the company. It's exciting to see the company grow. They try to show appreciation to the employees as much as they can, especially when I go above and beyond what is expected of me. They actually pay very well.
Above average pay, good benefits, gym facility in the building with a personal trainer for free
Inspector (Former Employee) – Tampa, FL – February 14, 2018
Hancock claims signed a contract with all of it's sub-contracted employees to be paid $100 per claim in which we were only paid $80. I learned how to inspect roofs and deal with Insurance adjusters, contractors as well as home owners.
I meet alot of people in the industry
Lies, taken advantage of as well as a total loss of respect for the owners
Customer Service Representative (Former Employee) – Alpharetta, GA – May 8, 2017
If you are looking for a company with a toxic culture, this is the place for you. Turnover at this company is unlike anything I have ever seen. Senior Management is unapproachable and rule with fear and intimidation. Make sure you don't come in with any new ideas. This is seen as a challenge to senior management and is likely to be used as a reason to terminate you.
Occasional free lunches
Toxic culture, unqualified and incompetent senior management, high turnover
Worker (Former Employee) – Alpharetta, GA – July 2, 2016
If you want to be treated like a middle school aged child in a juvenile detention center then you've found the right place. Management is a horrible joke. They have no idea how to run a business. They make things up as they go. They don't value their employees. They over work you then write you up if you won't do the hours outside of your availability. They try to enforce rules they refuse to follow themselves. There's no real training, you just have to guess what you're doing is right. If a co-worker that had been there a long time isn't there you're out of luck because if you ask a supervisor or manager a question they'll tell you to ask one of your co-workers for the answer. It seems like everyone who works there has some kind of anxiety but rightfully so because they use you and abuse their power and if you don't let them they kick you to the curb. Avoid at all costs. Spare yourself the headache.
CLAIMS SPECIALIST II (Current Employee) – Alpharetta, GA – March 18, 2014
Hancock Claims is a very fast paced environment which requires a high attention to detail. They are on the forefront in their industry and will soon be the only company within their field with their capabilities. I have learned many skills and have had opportunities to learn more about managing departments as well as one on one training opportunities. Having direct supervisors at your fingertips to coach you is a great plus!