If you were in charge, what would you do to make Hand & Stone Massage and Facial Spa a better place to work?
Treat therapists better not overwork them as if they are machines hire more staff
What is Hand & Stone Massage and Facial Spa sick leave policy? How many sick days do you get per year?
I had never missed a day so I had no idea what our policy is. I routinely covered for younger therapists who don’t seem to have the same work ethic and then I had an injury. I worked anyway but it became worse and was facing missing my next day of work for hospitalization before my next two days off. The doctor flatly refused to clear me for work for three days. I had a full schedule the next day I didn’t want to let down. The owner and manager could not have been more wonderful. I offered to come in when I was released to make it up for clients that had to reschedule but they got everyone set up for future times in my normal schedule and it went fine and clients were happy and forgiving. The owners both checked on me each day as well to see did i need anything and was I okay. That was really appreciated, that they helped me as I’ve helped them.
Going down quickly. Great idea and products, but the owners and managers who run these places are beyond terrible and uncaring
How did you feel about telling people you worked at Hand & Stone Massage and Facial Spa?
I don’t, now. I have never missed a day and work the shifts I was asked to, plus covering for others. Clients appreciate consistency and it’s sad to hear clients unhappy that they find therapists they like that then move on—in our case not because of management but because corporate keeps our pay too low. Sure, you can force services on vulnerable and trusting clients too uncomfortable to say no to boost your sales but that is really not very ethical. There are not enough of us estys and therapists to fully staff all the spas as it is. It’s time to rethink our base pay, especially for non memberships; where is the incentive to push them when we make the same regardless but corporate doesn’t?)
I am glad I can help so many people and be their new favorite, but pay needs to be better, especially as more of us have decades of experience and advanced training and fewer newbies are graduating.
What advice would you give the CEO of Hand & Stone Massage and Facial Spa about how to improve it?
Stop trying to force people to become members when they are relaxed. There should be no pitch. People should be willing to join themselves if they want to. It’s really cheaply put together. Makes the spa look desperate.
Also have your owners be hands on with the hiring process because the 25-40 year olds are not cutting it for running the spa at all.
How do you feel about going to work each day at Hand & Stone Massage and Facial Spa?
I really love my trade and always enjoy longer sessions and adding upgrades to the service for my repeated clients with the up most care and persission, but the corporate schrills don't care, they want more upgrades and sign up non members