Perception is reality was a common phrase used by the former store manager. People that lacked work ethic, but were friendly with management, were often promoted. This often created internal problems within departments. People are often hired based on their personality, not their work histories or attendance issues.
Upper management preaches accountability, but rarely practices. I was often blamed for my managers and other associates mistakes, and forced to deal with them, instead of the people responsible dealing with them.
They promote an environment of inclusiveness, which is great, but would often bring in people with known drama issues and poor work history. I was once told by my manager that she didn't wanna hire men, because they are more drama. I also watched two managers and an associate have a 45 minute conversation about another associates orientation.
On various occasions I was offered promotions, but during disciplinary conversations, told I wasn't management material. Those same members of upper management would on several occasions throughout the years have heated conversations with me in front of associates and customers. It was ok to do to me, but if I did it, it was inappropriate.
I worked in one of the very few departments that actually made money consistently and that never made a difference. Being a part-timer is great, because you can basically work whenever you feel like and you can get as many hours as you want. They have such high turnover that the majority of the time, a part-timer can get close to 40 hours, and dictate their schedule.