Customer Care Specialist (Current Employee) – San Antonio, TX – December 20, 2018
Harland Clarke is a great place to work. The people there are very friendly and welcoming. Management is pretty good for the most part. I felt that i could always talk to my supervisors about anything and they would assist. My only complaint is that you have to be proactive in approaching supervisors. There was not very one on ones with my supervisor unless i had asked them directly for one. Company is VERY strict about being on the phones when you are supposed to be. I would sometimes have to wait at least 3 hours before i could use the restroom when it was my break because when off the phones when not on break can get you into trouble if you make it a habit.
Excellent people. Fun and inclusive environment. 401k, Health, Dental, Vision. Free Checks.
Short breaks. Hardly any one-on-ones. Lack of team effort.
Quality Coach (Former Employee) – Decatur, GA – January 3, 2019
Work started at 9 am and sometimes I did not finish until 6 or 6:30. I coached the representatives on my line, listened to calls evaluated and scored the calls. Completed projects that were given to me by the Supervisor or Manager. I learned how to be an effective Coach. A great place to work and the environment of this call center was good. I loved this job so I did not have a hard part. The most enjoyable part of my job was learning and interacting with everyone.
Quality Assurance Inspector (Former Employee) – Jeffersonville, IN – November 29, 2018
Not a bad company to plan a career with, as long as you get along with the other employees there. Amazing benefits, very easy work, most employees are down to earth but there is a bit of a hierarchy when it comes to certain employees. Do not recommend applying if you have any health issues that are undocumented by a physician. Employees will complain on the drop of a hat if they feel they are doing more than you. I worked there for a little over a year before being termination due to stomach issues which they categorized as "misappropriation of time" because of restroom visits.
Process Quality Team Leader II (Former Employee) – Phoenix, AZ – November 12, 2018
Paid on the job training. Great benefits and perks for employees. Need the ability to multitask and work in a group environment. There are opportunities for advancement within the company, locally and nationally.
Employee Events, lunches, BBQ's, parties, retirement plan
Online Customer Support (Former Employee) – San Antonio, TX – November 10, 2018
-You begin your shift by logging into your computer.
-When you are ready you start up your phone and begin to receive calls automatically.
-You help the members who call you troubleshoot their problem or if unable to, transfer the member back to the financial institution that the call originated from.
-Most calls are from out of state.
-The management is okay. The downside though is you can have three different managers on one project depending on if the other managers have moved onto another project. So it can be hard to determine who you report to.
-Quality Control can be harsh depending on what project you are on.
-The hardest part of the job is when you receive back to back to back calls and the members calling in become upset when there is nothing you can do to help them because of mistake the financial institution made.
-The call floor is very restrictive on what you can and cannot take onto it.
Consistent hours for a project.
Short breaks, Usually understaffed in projects that have been running for a while, Training for certain projects could be better
Customer Service and Sales, Specialist II (Former Employee) – San Antonio, TX – November 4, 2018
This company serviced major banks. They use contract labor to perform basic teller jobs for banks. This way the bank can employ fewer people while Harland Clarke jump through hoops to please the bank. Since they pay so low, the banks save money because Harland is doing teller work at a bargain basement rate of pay.
not a physical work job.
they constantly encourage you to go home early to minimize your pay.
It was a fast pace job. Had a lot of work and did the best that I could to please the Customer. The company has very nice people in charge. They always make you feel part of the team. They have several incentives during the year.
Operations Intern (Former Employee) – San Antonio, TX – October 9, 2018
Harland Clarke is a great place to work. The environment is very healthy and the leadership are very down to earth. From the first day I started my internship, my boss made sure that I had everything I needed.
Inventory Coordinator (Former Employee) – Jeffersonville, IN – October 3, 2018
It was an ok place to work, just very production based. You were held accountable if you did not meet your production goals, sometimes even if it was not within your control (out of stock, machine failure, etc...)
Junior Developer (Former Employee) – Birmingham, AL – September 17, 2018
It's like a Dilbert cartoon. Source code is constantly missing or a developer will use his copy as opposed to what's checked into source control. Rogue developers will put stuff in production that hasn't passed SQA.