Counselor (Former Employee) – New Britain, CT – July 5, 2018
They do not care about you at this company, this company does not care about the clients they are money based and not client based. There is no focus on the client here its just about how much the client pays.
I was unable to achieve the level of job education needed to perform the requirements the job entailed. It seemed part of this was due to the fact that the manager who hired me was immediately reassigned to another job sight and I was taught laaar3egely by per diem staff and/or self taught. This job is a multi task position and the hours do not provide adequate time to fulfill the demands required. Staff attempted to be very helpful but were clearly overwhelmed with thier own duties. I enjoyed the staff very much.
Counselor (Current Employee) – CT – April 14, 2018
Job is very high pace, counselors are overworked and under appreciated. The job is more about paperwork then clinical work. Many changes have happened over the last year, including very high turnover rates. With high turnover rates morale is low and is stress is high. On the plus side the job offers good exposure to the substance abuse field. Agency has good health insurance and benefits.
Health insurance, retirement plan
High case loads, understaffed, high turnover rates, lack of encouragement from administration
Fast paced, lots of clients, never boring. I love the staff they are like family. The hours are flexible and it's a great side job to have. I have learned alot about substance abuse, recovery, and relapse. I have had the pleasure to share the journey of those struggling with addiction from step 1 and have been able to be a part of their recovery and share in their joys of being clean, gaining employment, obtaining housing, etc.
This job is a highly stressed, busy place, and requires a lot of patience and tollerance mostly for co-workers. However there are some very qualified individuals with great potential to make the dispensary a great place to work but they are often overshadowed by individuals who are burnout and just negative thinkers, with their own set of mental health issues. Overall the agency has a lot of potential for success it just takes more positive and team oreinted staff to bring the agency ommissioon and policy to existence.
Patients are willing to participate in tx, and there are some good counselors there to help
There are a few negative thinking staff that makes working daily stressful
Counselor (Former Employee) – CT – December 3, 2017
Used to love working here, but things changed drastically- and negatively- in the last year. There is bullying and intimidation by the clinical director and the changes are rapid and not well thought out. Supervisor hours were changed with no regard to or consent from the supervisors. IOP program is being forced onto patients- with threats of discharge if they don’t attend- and staff are demanded to refer patients to it. New policies also threaten patients with taper and discharge constantly. There are multiple new reports and paperwork that take time away from individual and group counseling sessions. Perhaps most concerning is that valued and skilled long-term staff have been leaving the agency rapidly.
Counselor (Current Employee) – CT – November 29, 2017
This place is a shell of its former greatness. This place used to be somewhere where employees would be proud to work at. This place used to be somewhere where employees were valued. This place used to be a company where employees actually felt like they were making a difference in the people's lives they were working with. Everything has now changed with the administration that has taken over in the past year. The values this company once held, where the clients were the most important and integral part of what we did, has been replaced by whatever we can do to make the most money in order to support and hire more upper management. The management of this company has declined so far that it is embarrassing to what we do. Helping clients figure out their addiction and working with them through the toughest times in their lives has been replaced by discharging clients for any and all infractions, whether it is their inability to pay on time or their inability to maintain sobriety. We have moved from a client centered approach to a money centered approach and it is hurting everybody, from the employee to the client. There is a real and clear disconnect between the employees and management and it hurts this company as a whole, as evidenced by the quality and quantity of people leaving this organization in such high numbers.
Counselor (Former Employee) – Manchester, CT – November 15, 2017
If you are looking for a place where you can feel supported than this is not where you want to be. The director of clinical services makes you feel inferior and non-useful. There have been all kinds of new demands and changes with no clear direction. It is passed on to employees with absolutely no support from administrative staff. The pay raises have been cut, benefits will be next on the chopping block. Do more with less is the theme. The patient census is low because it is all about money now, and not patient care. If you want an atmosphere of fear and intimidation than this is for you. Look at all the new job postings. This is a sign.
403b, caring counselors
No support for hard working staff. Poor management. Patient care.
Substance Abuse Counselor I (Current Employee) – New London, CT – November 5, 2017
Upper management does not care about quality of patient care or the health and well-being of its employees. The hardest part of the job is keeping up with documentation and managing a ridiculous case load while performing a myriad of non-clinical roles such as working the front desk and patrolling the parking lot.
High employee turnover, amount of documentation, high case load
Counselor (Current Employee) – Bristol, CT – October 31, 2017
At the beginning of the year, new management took over. That is when patient care and outcome took back seat to almighty dollar. The culture of the agency has gone from help patients where they are at; helping them to work to better their lives, to the current situation of discharge from treatment for any reason possible. Reason being : MONEY! New way dispensary deals with state contract has upper management crafting new policies and procedures almost daily to try and save a buck, no matter the undue strain this continuous flux puts on clinical staff. Most recently, clinical staff have been threatened with termination if they do not attain licensure within specified time frame. Less than 2 years ago, this was an agency that would have very few job openings, in part because management treated employees fairly. In turn, very slow turn over rate. Those days are far and fast behind us as you can see by the litany of open postings since January 2017.
Good 403b; fantastic & caring co-workers
Unrealistic Management expectations, high case load
Counselor (Former Employee) – Hartford, CT – September 25, 2017
Patients and staff were once valued. Not now. No individualized services. Unnecessary documentation. Antiquated culture - blaming the victim. No appreciation of creativity. Out of Touch Board of Directors.
employee (Former Employee) – Connecticut – August 19, 2017
Great people in the clinic but poor management - poor compensation - retaliative - counselors micromanaged to no end - no regard for nurses - 403b match is excellent but that's it for good benefits - this used to be a great place to work but not anymore - counselors, go where you are not at the whipping post - nurses stay away - there are so many other opportunities where you will be treated well and compensated for your skills - this place doesn't help people anymore and advancement is nil - retaliation from the clinical director is constant - almost like slavery - glad I'm gone
poor compensation, no raises anymore, poor management
Counselor II (Former Employee) – New London, CT – June 2, 2017
Management need mental health evaluations more than the patients. Supervisors discouraged collegiate relationships for attempt to intimidate staff using fear tactics. A lot of workplace bullying that's reported by not addressed by administration. Patients are the reason I stayed so long but supervisors lord titles over already overworked employees.
The work hours are great but once management begins dislike you for fear of your abilities they will target you and make it seem as though you dont meet job performance standards. You end up working late nights and coming in on weekends to make up work should already satisfy clinical expectations.
I learned that not everyone that has an LCSW, LADC or LPC is a healthy self-actualized individual, in fact there are many ill people in these positions.
The hardest part of the job is keeping up with being micromanaged by staff who make it their job to make your work life as difficult as humanly possible.
Also- it becomes difficult to utilize compassion and empathy with patients day in and out while being bullied and targeted by managers with a chip on their shoulder.
The most enjoyable part was meeting other healthy colleagues that identified these negative managerial traits and got out of there too.
Work hours; paid health care
Supervisors need psychiatric evaluations, collegiate relationships discouraged by psychologically fragile management