Guest Services Manager (Former Employee) – Atlanta, GA – April 4, 2018
This property was mainly for long term guest and you had a chance to really get to know the quest on a one on one basis, that hotel did believe in promoting within and I became a manager of the front desk within 1 year.
Front Desk Clerk (Former Employee) – Champaign, IL – March 14, 2018
When I first started there was a gentleman there that made me very uncomfortable but when he left life was a lot better I just wish that the pay was better and that we were getting more hours that's what I've been a great Improvement to this hotels
No insurance or benefits never know what hours you will get
Front desk clerk (Former Employee) – Manhattan Beach, CA – February 9, 2018
During my time working at the Hawthorn Suites, which is now a Best Western, I did learn how to work with upset guests, answer the phone and write emails at the same time. This job did teach me how to multitask as well as how to keep your cool in a stressful situation.
Front desk Associate (Current Employee) – Fogelsville, PA – February 3, 2018
The owner is more involved than she should be and has no patients with her employees. She does not have any compassion for your life or family. Will constantly yell at or belittle you. The hours are always less than full time, and the pay is not as good as it could be for the line of work.
Front Desk Agent (Former Employee) – San Diego, CA – January 10, 2018
I had never had a hotel job before, but it was easy to learn on the job. It was different/amazing to me that I got a job to get away from housework but as overnight staff, I was expected to wash/dry/fold the laundry.
Assistant General Manager (Former Employee) – Overland Park, KS – August 7, 2017
First, there is no guest room quality controls, so cleanliness and maintenance issues are not recognized until the guest checks in. Maintenance team is difficult. There is no respect shown to guest when discussing issues, many times with no resolution. Management has a "who cares, once we have their money" attitude.
Terrible owners but a great brand to work for if your at the right location.
Night Auditor (Former Employee) – Mission, TX 78572 – August 3, 2017
I unfortunately was employed at a former hawthorn suites which was bought out by a private individual who then fired all of the staff myself included with no notice or reason at all other than he wanted to start fresh. I guess that was his right but it wasn't right what he did to people who had dedicated years of service to that property and customers loyally. We deserved better than that especially from a brand like Hawthorn Suites.
Front Office Supervisor (Current Employee) – Lubbock, TX – July 17, 2017
The hotel is a great place to work, you go in when your shift starts and you are set up for success when you start your shift. Communication is great between the employees. The operating system is a little tough at first, but you will eventually get it. Management takes care of you and makes sure you are set up for success. They have a huge culture with hospitality and they treat every guest like royalty. The toughest part of the job can be the phones, they will go off when you are the busiest when checking in guests. The best part of the job is the people you get to work with.
Night Auditor (Former Employee) – Live Oak, TX – November 6, 2016
Great job for a single person going to school. Low responsibility, fun atmosphere, but low pay also. Jobs like these usually hire part time only. Hardest was dealing with irate customers. Other than that, piece of cake.