egin most days by coming in to the office early to make sure everything is ready for our first patients: this includes walking the doctor through his schedule, and looking through our office scheduling system to check for any changes. I do a similar task at the end of the day: I respond to any messages in our scheduling system, and walk the doctor through the plan for next day. The the majority of my duties include assisting patients, both in person and on the phone – I schedule their appointments and help address any issues. For example, when a patient calls with a last-minute concern, I work with the patient to find a time for them to come to the office as soon as possible. This pattern is similar most days of the week; however, one day a week, I lead a staff training seminar on a variety of topics, ranging from effectively communication with patients to new health protocols. This is a new duty I actively sought out as a way to improve my leadership and presentation skills.