Health Advocate

Health Advocate Care Manager Review

No

Care Manager (Current Employee) - Pennsylvania - September 18, 2023

Work as a care manager. Micromanage and condescending attitudes from senior staff. There is a lot of information to learn that is constantly changing and not easily accessible.

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Same role

do not work here

Care Manager (Current Employee) - Plymouth Meeting, PA - September 26, 2023

Terrible place to work. The trainer was inappropriate and constantly was away when I was asking her questions. Senior management is controlling and demeaning. Awful place to work. Very cliquely.

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Same role

EAP side has a high turnover rate and management doesn’t care

Care manager (Former Employee) - Remote - September 26, 2023

This job has turned into a mental health sweat shop. Care managers are burnt out and it’s noticeable but they don’t care. There’s pressure throughout your work shift to take more and more calls, thus no time to breathe in between. How could you maintain a healthy mind-space to successfully do your job when your job and metric requirements are steadily increasing without any additional incentives, micromanagement impacts productivity, constant changes on a weekly basis that’s impossible to remember, 100s of emails a day to sift through, decreased case management and call wrap time (5 minutes max before you are pushed into the call queue no matter the case (high risk included), with expectations to have perfect file and clinical documentation (expect a snarky email if it’s anything less than despite the pressure to quickly wrap everything up). They don’t see that each case doesn’t fit into a nice little template? Oh! While you’re at it you must provide top notch customer service and be your empathetic, kind and nurturing self while under this type of pressure. As a social worker I am used to a fast paced environment but this is another level of insanity. NOT sustainable for long term employment. Hence the high turnover rate.

Pros

Helping customers

Cons

Micromanagement, unrealistic expectations, high level of burnout amongst the team

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Same role

Very clique staff and management, play favorites, insulative, demeaning.

EAP Care Manager (Former Employee) - Plymouth Meeting, PA - July 6, 2023

Too much work, no appreciation for a top performer, lies, throw under bus mentality, very poor place to work. Would not recommend this company to anyone who is a top professional and takes their work seriously.

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