Cumbersome nursing software and siloed workflow
Care Coordinator (Former Employee) – South San Francisco, CA – September 5, 2014
A typical day includes reviewing inpatient acuity and discharge plans on-site at Seton Medical Center in Daly City. I enjoyed the care managers at Seton very much, and the feeling was mutual!
Without access to Seton medical records remotely, a lot of time was consumed locating and printing essential patient information needed for my charting. At HPSM, navigating the documentation process required hunting and gathering information from several unconnected software programs and text icons, which I mastered incrementally.
Executive mnagement worked hard to present new programs such as Duals Demonstration (MediConnect) which is managed Medicare and MediCal. In addition the Medical Directors were approachable and caring. However, the department manager was non-transparent and unprofessional.
The company employed mostly non - clinical people.There were some incredibly talented nurses at HPSM which were the best part of the job, although we did not collaborate or have IDT sessions. The hardest part of the job was the absence of patient contact, which is an area that I excel, and the siloed nature of the company.
Free coffee, matching retirement funds.
The compensation did not reflect the intense nature of the work.