Inquire the manager's credentials as well as the CEO. See if any illegal activities have been committed
Answered - Marketing Representative/Account Executive (Former Employee) - New York, NY
Consistency and fair treatment for all
Answered - RN (Current Employee) - Florida
Improve the communication between the departments, avoid the silos.
Answered - Software Developer Consultant (Current Employee) - Lake Mary, FL
Answered - Second touch (Former Employee) - Charleston, SC
Hire or promote people who actually want to the job vs catty individuals who lack professionalism. TL's and managers have to actually be willing to assist agents. And lastly micromanagement will continue to drive employees out the door in this department.
Answered - Provider Relations Specialist (Former Employee) - Lake Mary, FL
Answered - Member Services Representative (Former Employee) - New York, NY
Assign patients to nurses via an acuity score, so one nurse isn't getting all the sickest patients. give more CNA support, and have a nurse advocate for when nurses aren't getting the help/support they need within the unit.
Answered - Registered Nurse (RN) (Current Employee) - HRMC A5