Healthfirst Employee Reviews

3.6
Overall rating
Based on 557 reviews
Ratings breakdown
5147
4178
3128
248
156
Sort by: Helpfulness | Rating | Date
Found 543 reviews matching the search See all 557 reviews
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible Management Team
Member Service Representative (Former Employee) –  Lake Mary, FLJuly 14, 2018
This is the worst company that I ever worked for. The entire Member Service management team in Lake Mary should be replaced. They are all sanctimonious. They act like they own the company and everyone else is beneath them. They are all hostile and dis-courteous. Also, they do not even try to disclose the favoritism that they have for certain individuals. It would be nice if they gave everyone the opportunity to succeed.
Pros
Nothing
Cons
Nothing
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Rewarding place to work.
Vendor Management Analyst (Current Employee) –  Rockledge, FLJuly 13, 2018
Health First is a great place to work with competitive salaries and a mission to improve healthcare for its customers. There is a constant focus to improve patient and member experience.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
management issues
Melbourne, Florida Register Nurse (Former Employee) –  Melbourne, FLJuly 13, 2018
Management doesn't listen to staff when employee believes they are being bullied or treated unfairly.
Team work is a limited concept. Floor staff priorities are not recognize by management
Pros
coworkers are supportive
Cons
bulling by management
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Na
Automation Lead (Former Employee) –  New York, NYJuly 12, 2018
Healthfirst is a good company to work in. But the amount of micro-management and lack of leadership quality in the QA team is alarming.
People lack basic etiquette and treat contracts as dispensable.
Leaves and WFH options are pretty flexible but the communication with onshore-offshore suffer a lot due to multiple people doing same stuff without informing,
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Secret Shopper.
Quality Control Auditor (Former Employee) –  New York, NYJuly 11, 2018
This was a seasonal job. Due to the fact you are hired to become an undercover agent. You are required to dress up as though it's Halloween the 5 days out the week. You travel most of the time on foot to different doctor clinic's, hospitals in the New York State area. With a phone that's provided by the company as well as a voice recorder. You are asked to role play everyday life scenarios. While role-playing you are required to observe whether people apart at there stations and dressed depart and providing the proper information and their ID's are displayed and giving the proper papers for consumers to come back. If the Healthfirst rep is not doing what is required of them. You are asked to photograph them and stated on the recorder what was a fraction. Once a week you are required to grade them (Passing to failing). See them again in a few weeks.
Pros
Fun, keeps you on your toes being a "undercover".
Cons
Seasonal
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Learn all you can and take the knowlegde somewhere else
Claims Examiner (Current Employee) –  Houston, TXJune 27, 2018
This company asks a lot and does not pay the fair wage for this job in this industry. The management is more worried about what you are wearing verses fixing the problems. The bonus structure is good but they spend more time finding ways to disqualify you from getting it than helping you achieve it. And HR is for management and not the employees. So if you have a problem you have to go over their heads to get any type of assistance.
Pros
Learn a lot
Cons
Too many to name
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company
Field member (Former Employee) –  New York, NYJune 27, 2018
Enjoyed my time.
Friendly workplace.
Great company.
Wonderful co-workers.
Open access to Management.
Communication was an issue, but could improved on.
Pros
Training
Cons
Communication
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Na
Manager Facilitated Enroller (Current Employee) –  New York, NYJune 21, 2018
Buen ambiente laboral buen training mucho micromanagement
Pros
Na
Cons
Na
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Caring fun productive place to work and grow
Customer Service Specialist (Former Employee) –  Melbourne, FLJune 11, 2018
Health First is really good experience and learning environment. Helping members and clients and showing they care all the way for everyone. Amazing place to work and grow.
Pros
Growth
Cons
None
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Provider Services Representative (Current Employee) –  Lake Mary, FLJune 3, 2018
My shift starts at 9 am and ends at 5:30pm. With my position i have to be on the Phone all Day. At healthfirst their's room to move up in the company, They have a great health benefits for their employees, their's all ways over time if you want to earn more money and base on your position you are able to work from home. Great company.
Was this review helpful?Yes 2No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A day at hf
Medical Assistant (Former Employee) –  Cocoa Beach, FLMay 31, 2018
My experience with Health First was not all pleasurable. I had issues with management, was not treated fairly, and was bullied. That is about all I have to say at this time.
Pros
Met alot of people and great Doctors. The Doctors at HF are some of the best people.
Cons
With Management you are treated like a number, not a human
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
RN cardiac intensive care unit (Current Employee) –  Melbourne, FLMay 31, 2018
Health first has always allowed me to grow and expand my scope of practice. They have always supported my goals and decisions. The company offers great benefits.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lied to
Accounts Receivable Analyst E&B (Former Employee) –  New York, NYMay 27, 2018
The job that I had applied to is not at all what it was discussed during the interview. The management style is very poor and they micromanage the employees.
Pros
Allow employees to work from home
Cons
Very silo, poor management style, slave work, hire people under false pretenses
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
friendly collabrative atmosphere and culture
Operations Trainer (Current Employee) –  New York, NYMay 23, 2018
Healthfirst has good employment. Since the company is growing there is a lot of room for advancement and growth. I think they are competitve as far as compensation and benefits.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hfmg
Patient Services Representative (Current Employee) –  Melbourne, FLMay 22, 2018
This is a good place to work, however, advancement is based on who you know more than what you are capable of. This makes things more difficult to deal with.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Healthfirst is a good company
Executive Assistant (Former Employee) –  New York, NYMay 19, 2018
I had three COOs in the time I was there. Before leaving, new management came in and reorganized all departments leaving us with little to nothing to comment.
Pros
Friendly co-workers
Cons
Location
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work life balance, great company to work for
Case Manager, CompleteCare (Former Employee) –  New York, NYMay 17, 2018
Great work life balance, great company to work for. Company promotes telecommuting. Management is effective in most departments. Information is disseminated effectively. Training is extensive and prepares you well for your job role.
Pros
ability to telecommute
Cons
difficulty with career advancement
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company, poor management
Clinical Quality Manager (Current Employee) –  New York, NYMay 17, 2018
Healthfirst is a great company to work for. However the director of the QI department was promoted because of her friendship with the VP. The director targeted individuals and pressured managers to give staff a difficult time. HR was knowledgeable of the activities because of the numerous complaints but they sided to protect management. Since the departure of a majority of the clinical staff Quality ratings has suffered. I would recommend HF to anyone but if your going into quality enter at your own risk.
Pros
Telecommute
Cons
Poor QI department
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call center environment
Member Services Representative (Current Employee) –  Lake Mary, FLMay 15, 2018
Healthfirst is a regular call center environment. Quality and adherence are crucial to be there long term. There are advancement positions posted constantly.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Supervisor, Claims Operation (Current Employee) –  Lake Mary, FLMay 14, 2018
Amazing people to work with lots of dedicated staff. Unrealistic quality goals. Busy environment,not a lot of opportunities for career development. Lots of teamwork and nit enough reconition.
Pros
Different departments collaboration
Cons
No growth within Florida location
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Healthfirst. Our community is ready to answer.

Ask a Question

Ratings from women

2.8InHerSight Score

2.6Personal Development

3.2Career Opportunities

2.6Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight