Health help is by far one of the most stressful companies ive ever worked for. The culture of the call center had gone completely left after Brandy left. Ppl get sick and cant get time off, they are fired for having health issues. There is never availability to take time off of work. The management is messy and they don't care about their agents. Agents disrespect you and its nothing you can do about it. The manger is messy as well as the director of the company. The only good thing is the OT and you feel like its a MUST because they wont pay enough for you to NOT have to work extra hours. There is no one to turn to at that company. This type of company is for knowledge purposes only. Get the knowledge and get out.
Messy management, supervisors agents, no good pay and benefits change every year.
CSR - Customer Service Representative (Former Employee) – Katy, TX – July 30, 2018
This place was a very face paced call center. It was a good learning experience for the medical field with no prior training. Learned scheduling, CPT codes, ICD-9 codes, how to handle multi lines and keeping up with a high call volume. This Job did not pay well, actually under ten a hour, no benefits and no raises.
former nurse (Former Employee) – greenspoint – March 14, 2013
This place is horrible. The turneover is extremely high. All departments within this company have so much politics. Not worth for a hard worker because you will get discourage. You will see supervisors walking around in flip flop, cut out jeans, tongue piercing, employees with no notion of a dress code at a corporate location. People coming to work in pink hair, conducting food stamps interview while on company's time. Some even use the company's fax to send informations for their assistance applications. The ones that really gets a chance to advance within the company are the family members or friends of the ceo, recruiters and managers.
Nurse (Former Employee) – Houston – November 30, 2012
I like the mission of this company--other than that it, was like you would take a beating. It was every person for themselves. The turnover was big while I was there including management. Management tries to manage, but politics will come up on top, as they are hanging on for dear life to their jobs. What is interesting, management did not even like each another, and would talk against each other in front of employees. . The CEO either does not have a clue what is going on or chooses to look the other way. I was good at what I did there, but only heard the bad, and if a certain director did not like you--no matter what your performance-- you were gone. I heard a conversation with this person and a few employees laughing about and berating an excellent employee. The employee was gone in 4 weeks. Needless to say very unprofessional. I loved what I did there. Unfortunately politics made it almost impossible to do your job.
Customer Service Representative (Former Employee) – East Greenbush, NY – October 4, 2017
My main issue with HealthHelp is that they did not value their employees. In that experienced employees would be paid less that new hires. The standards presented for advancement made it near impossible to advance. An example is that bathroom breaks are timed and if you use up more time than allocated, it counts against your statistics. A second example is breaks and lunch are scheduled for a specific time and if the phone call goes over your scheduled lunch time, it affects your statistics, even though those calls are out of your control.
Customer Service Rep (Former Employee) – Houston, Texas – September 11, 2012
The CEO of this company has a good heart. She is not aware of some the unprofessionalism within her company. This company has several programs. This review is in to reference only the RadSite Department. Lack of real stable management, the department has much trial and error projects. There has been several directors whom have failed to proper manage this department. Management do not take the time to learn the program before setting their new rules and guidelines. Management do not accept feedback for workflow improvement from employees. Communication (faxes, emails, and mailed letters) sent to clients are not proof read and are sent out with misleading requests. The client thinks tge program is a joke. The department supervisor and team lead/ trainer lacks supervisor and professional skills. There is lack of training for new employees and lack of structured training material. Please do not apply for the RadSite Department.
poor medical insurance, no opportunities for career advancement
Looking to get out (Current Employee) – Houston, TX – May 24, 2013
HealthHelp is your ideal debacle waiting to happen. A typical day is comprised of employees who are unhappy because of management's indecisive and ambiguous directives, no training, C level leaders elitist behavior, poor investment into resources that can propel the company to greatness, decisions made that affects other departments without including that department in the decision making...so on and so on.
CSR - Customer Service Representative (Former Employee) – East Greenbush, NY – January 31, 2016
I have worked in customer service over 15 years in various jobs, and all I can say about this company (East Greenbush, NY location) is it just a large sweatshop trying to act like they know what they are doing and don't really have a clue. Lousy pay, benefits are a joke, you supposedly get two weeks of vacation a year and yet can't even get a couple of hours off for a dentist appointment without it become a big mess between HR and management. Supervisors are a joke, they hire people without any managerial experience and then shove stupid rules down the throats of the employees while dangling the idea of a "bonus" which no one can achieve due to their own "fuzzy" math on your personal stats! The turn over rate is just astounding but not surprising, since new employees finally see what is going on and get the heck out as quick as they can. Of course they are hiring just about anything that can walk through the doors. My best advice is do not ever apply here, just move on to Maximus or somewhere else, this place is not worth it.
bad pay, bad benefits, bad management, need I say more?
As a customer service agent my work load was sometimes above average. I did enjoy working there and would gladly go back. Management was as management is...each individual is unique. They encouraged teamwork and being a team player in all aspects; both work and play.
I worked at HealthHelp for almost 4 years and it was ok at first because the previous manager had great leadership skills, but when that manager left everything changed. The pay for Nurses is horrible and not compatible for Nurses like other alike companies, but I decided to give this company a try anyway because of the close proximity to my home (18 minutes). Please just keep in mind they ONLY give raises every 3 years. Overtime is scarce and when it is available it's given to certain Nurses only. The current management team is unprofessional and goes by the "favoritism" method. They will assign you to the most demanding and stressful duties if you're not one of the "chosen" ones. The telephone queue is horrible, as soon as you hang up with a caller another automatically comes in without you being able to take a breath. When a new policy about the reviewing process is implemented, you will get a 30 minute trading and forced to sign an attestation stating you are 100% understanding of the information that was just "inadequately" given to you. Nursing management is unwilling to listen to you when you do attempt to voice your concerns because their trying to save themselves from any blame. The moral is low and there's no attempt to increase it. I could just go on and on about why this is a terrible place to work especially for Nurses, but I would never stop writing. I actually tried to talk to management before resigning to no avail. I just had to get out of there. Just know you've been warned about HealthHelp.
IT & Facility Coord. (Current Employee) – Houston, TX – August 23, 2015
No raise in 5 yrs.All clerical duties, Microsoft Office 2010, Lotus, Excel, Word, XP, Windows 7, Windows 8,and Helpdesk Administrator in a call center. Management experience, payroll, ordering products