HealthHelp Employee Reviews

Showing all 43 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worst ever
Client Services Representative-Remote (Current Employee) –  Houston, TXSeptember 27, 2018
Health help is by far one of the most stressful companies ive ever worked for. The culture of the call center had gone completely left after Brandy left. Ppl get sick and cant get time off, they are fired for having health issues. There is never availability to take time off of work. The management is messy and they don't care about their agents. Agents disrespect you and its nothing you can do about it. The manger is messy as well as the director of the company. The only good thing is the OT and you feel like its a MUST because they wont pay enough for you to NOT have to work extra hours. There is no one to turn to at that company. This type of company is for knowledge purposes only. Get the knowledge and get out.
Pros
Overtime
Cons
Messy management, supervisors agents, no good pay and benefits change every year.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Relaxed Environment Poor Management
Technical Business Analyst (Former Employee) –  Houston, TXOctober 2, 2018
Relaxed and fun environment but poor management in the IT department with old and outdated values. Not the most diverse workplace but does offer great benefits and a fund environment.
Pros
Ping Pong table and team building activities
Cons
Not much diversity in leadership
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great learning opportunity
CSR - Customer Service Representative (Former Employee) –  Katy, TXJuly 30, 2018
This place was a very face paced call center. It was a good learning experience for the medical field with no prior training. Learned scheduling, CPT codes, ICD-9 codes, how to handle multi lines and keeping up with a high call volume. This Job did not pay well, actually under ten a hour, no benefits and no raises.
Pros
Free Learning Experience
Cons
Not paid enough for the job
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Poorly Managed
Workforce Supervisor (Current Employee) –  Houston, TXDecember 10, 2018
Company is very poorly managed from the top down. Inefficient and zero follow-through. Call center is unprofessional and disorganized. Senior management is only focused on bottom line.
Pros
Laid back environment
Cons
Poorly managed, unprofessional
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
HealthHelp
Program Support Specialist (Former Employee) –  Houston, TXJuly 18, 2018
People were wonderful to work with. I didn't like that we had to transfer to the South-side which was farther from my home. Overall the company was good with great benefits.
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok for starters
Lead Associate (Former Employee) –  Houston, TXJuly 2, 2018
Good place to get your feet wet when it comes to corporate offices, but get your experience and move on. There is little to no room for advancement...
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing People to work with each day.
Client Service Representative/Supervisor (Former Employee) –  East Greenbush, NYJune 25, 2018
You get attached to the people you work with on a daily basis, but because of attendance they don’t last very long, which is a bit sad. Awesome career
Pros
Growth
Cons
Daily stats
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Healthhelp was a good company
Customer Service Representative (Former Employee) –  Houston, TXMarch 11, 2018
Healthhelp was a great place to work until new management and corporate restructuring, laid off excellent tenured agents, now revolving door employer.
Pros
monthly birthday luncheons
Cons
healthcare was a joke, paid full cost for everything, couldnt verify ins coverage when seeing a Dr. paid full cost on meds.
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fair.
File Clerk (Former Employee) –  Houston, TXJuly 9, 2018
While I worked their it was a generally nice environment. after I left I heard that it became very hostile and the company was bought out overseas and is going under soon.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very disorganized place
former nurse (Former Employee) –  greenspointMarch 14, 2013
This place is horrible. The turneover is extremely high. All departments within this company have so much politics. Not worth for a hard worker because you will get discourage. You will see supervisors walking around in flip flop, cut out jeans, tongue piercing, employees with no notion of a dress code at a corporate location. People coming to work in pink hair, conducting food stamps interview while on company's time. Some even use the company's fax to send informations for their assistance applications.
The ones that really gets a chance to advance within the company are the family members or friends of the ceo, recruiters and managers.
Pros
meet lots of goofy people
Cons
short breaks, low pay, horrible benefits
Was this review helpful?Yes 40No 4Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice work environment
Customer Service Representative (Former Employee) –  Houston, TXApril 18, 2018
Would recommend to others and is a good company. The training for the company is easy to catch on. I was able to catch on to information at a nice speed in training.
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Tough place to work
Nurse (Former Employee) –  HoustonNovember 30, 2012
I like the mission of this company--other than that it, was like you would take a beating. It was every person for themselves. The turnover was big while I was there including management. Management tries to manage, but politics will come up on top, as they are hanging on for dear life to their jobs. What is interesting, management did not even like each another, and would talk against each other in front of employees. . The CEO either does not have a clue what is going on or chooses to look the other way. I was good at what I did there, but only heard the bad, and if a certain director did not like you--no matter what your performance-- you were gone. I heard a conversation with this person and a few employees laughing about and berating an excellent employee. The employee was gone in 4 weeks. Needless to say very unprofessional. I loved what I did there. Unfortunately politics made it almost impossible to do your job.
Pros
a few managers were wonderful.
Cons
pay, and everything below
Was this review helpful?Yes 25NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Busy Heathcare call center
Customer Service Representative (Former Employee) –  East Greenbush, NYOctober 4, 2017
My main issue with HealthHelp is that they did not value their employees. In that experienced employees would be paid less that new hires. The standards presented for advancement made it near impossible to advance. An example is that bathroom breaks are timed and if you use up more time than allocated, it counts against your statistics. A second example is breaks and lunch are scheduled for a specific time and if the phone call goes over your scheduled lunch time, it affects your statistics, even though those calls are out of your control.
Was this review helpful?Yes 8NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Values Good Health
Customer Service Rep (Former Employee) –  Houston, TexasSeptember 11, 2012
The CEO of this company has a good heart. She is not aware of some the unprofessionalism within her company. This company has several programs. This review is in to reference only the RadSite Department. Lack of real stable management, the department has much trial and error projects. There has been several directors whom have failed to proper manage this department. Management do not take the time to learn the program before setting their new rules and guidelines. Management do not accept feedback for workflow improvement from employees. Communication (faxes, emails, and mailed letters) sent to clients are not proof read and are sent out with misleading requests. The client thinks tge program is a joke. The department supervisor and team lead/ trainer lacks supervisor and professional skills. There is lack of training for new employees and lack of structured training material. Please do not apply for the RadSite Department.
Cons
poor medical insurance, no opportunities for career advancement
Was this review helpful?Yes 19No 4Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
frtiendly
Insurance/ Benefits Consultant (Former Employee) –  Houston, TXMay 8, 2018
come in work on accounts make calls to members and providers making sure all paperwork was correct and insurance was active and correct making sure all records and codes present
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not the place for the functional
Looking to get out (Current Employee) –  Houston, TXMay 24, 2013
HealthHelp is your ideal debacle waiting to happen. A typical day is comprised of employees who are unhappy because of management's indecisive and ambiguous directives, no training, C level leaders elitist behavior, poor investment into resources that can propel the company to greatness, decisions made that affects other departments without including that department in the decision making...so on and so on.

Being here has taught me how NOT to do business.
Pros
a pay check every 2 weeks and benefits
Cons
Everything else
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
horrible place to work, not worth applying to.
CSR - Customer Service Representative (Former Employee) –  East Greenbush, NYJanuary 31, 2016
I have worked in customer service over 15 years in various jobs, and all I can say about this company (East Greenbush, NY location) is it just a large sweatshop trying to act like they know what they are doing and don't really have a clue. Lousy pay, benefits are a joke, you supposedly get two weeks of vacation a year and yet can't even get a couple of hours off for a dentist appointment without it become a big mess between HR and management. Supervisors are a joke, they hire people without any managerial experience and then shove stupid rules down the throats of the employees while dangling the idea of a "bonus" which no one can achieve due to their own "fuzzy" math on your personal stats! The turn over rate is just astounding but not surprising, since new employees finally see what is going on and get the heck out as quick as they can. Of course they are hiring just about anything that can walk through the doors. My best advice is do not ever apply here, just move on to Maximus or somewhere else, this place is not worth it.
Pros
none
Cons
bad pay, bad benefits, bad management, need I say more?
Was this review helpful?Yes 33No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Clinical Liaison (Former Employee) –  Houston, TXNovember 29, 2017
As a customer service agent my work load was sometimes above average. I did enjoy working there and would gladly go back. Management was as management is...each individual is unique. They encouraged teamwork and being a team player in all aspects; both work and play.
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace, overworked, low morale, management favoritism.
Clinical Review Nurse (Former Employee) –  Houston, TXJune 11, 2017
I worked at HealthHelp for almost 4 years and it was ok at first because the previous manager had great leadership skills, but when that manager left everything changed. The pay for Nurses is horrible and not compatible for Nurses like other alike companies, but I decided to give this company a try anyway because of the close proximity to my home (18 minutes). Please just keep in mind they ONLY give raises every 3 years. Overtime is scarce and when it is available it's given to certain Nurses only. The current management team is unprofessional and goes by the "favoritism" method. They will assign you to the most demanding and stressful duties if you're not one of the "chosen" ones. The telephone queue is horrible, as soon as you hang up with a caller another automatically comes in without you being able to take a breath. When a new policy about the reviewing process is implemented, you will get a 30 minute trading and forced to sign an attestation stating you are 100% understanding of the information that was just "inadequately" given to you. Nursing management is unwilling to listen to you when you do attempt to voice your concerns because their trying to save themselves from any blame. The moral is low and there's no attempt to increase it. I could just go on and on about why this is a terrible place to work especially for Nurses, but I would never stop writing. I actually tried to talk to management before resigning to no avail. I just had to get out of there. Just know you've been warned about HealthHelp.
Pros
Possibly to work from home.
Cons
Relentless telephone queues, unprofessional management, low morale.
Was this review helpful?Yes 63NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
workplace is good
IT & Facility Coord. (Current Employee) –  Houston, TXAugust 23, 2015
No raise in 5 yrs.All clerical duties, Microsoft Office 2010, Lotus, Excel, Word, XP, Windows 7, Windows 8,and Helpdesk Administrator in a call center. Management experience, payroll, ordering products
Pros
Fun
Cons
no raise
Was this review helpful?YesNoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at HealthHelp. Our community is ready to answer.

Ask a Question

Overall rating

2.7
Based on 43 reviews
54
45
317
28
19

Ratings by category

2.9Work/Life Balance
2.8Compensation/Benefits
2.3Job Security/Advancement
1.9Management
2.7Culture

Ratings from women

2.4InHerSight Score

1.4Personal Development

3.5Career Opportunities

2.4Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight

HealthHelp Reviews by Location