Volunteer (Former Employee) – Bothell, WA – June 19, 2018
The clinic gave me specific protocol on the task I was assigned to and was very clear on direction. My supervisor was really nice and flexible with my volunteering time. HealthPoint is a great place to volunteer.
Dental Front Office (Former Employee) – Redmond, WA – July 15, 2018
Healthpoint is a good company in theory, however, don't waste your time applying at the Redmond dental office. When I applied for my job I was asked how I handled conflict. I thought they were implying working with the patients. Never did I dream it was the inner office people and management that the conflict applied to. The management in this office is terrible. That office is oppressive and very demeaning. You will be treated like a child there. They are constantly changing the rules and procedures and they run reports on everything. Because they are a non-profit company, everything hinges on the numbers and you will never be good enough. Forget the patients or that their motto is "everyone deserves great care" because that's not how you'll find it. The management and supervisors need a few classes on interpersonal relationships and how to actually manage an office. You will be threatened to be written up over everything. You will also find that there is a lot of gossip and back biting. There's a reason there's a sign on bonus, it's not worth your time, stress or struggle to be anything more than a number maker. I loved the patients and my heart went out to them but honestly, aside from the benefits and hours, you won't matter to anyone.
Client Service Representative (Current Employee) – SeaTac, WA – May 16, 2018
Great company, if you're willing to learn, they are willing to teach! Giving you great experience and an opportunity to move up within the company. Beginning pay is pretty good as well compared to other medical facilities.
Front Desk Receptionist (Former Employee) – Midway, WA – April 10, 2018
Management will micromanage you and look for negativity than positivity and will be more concerned over trivial potluck parties and social hierarchies that should not be of concern at a professional setting. Management is ravenous for praise and power more so than managing a medical clinic which is behavior that should be immediately corrected not overlooked. The motto here is to put patients first because they bring in the $$ just like any healthcare business these days. Here, they are more concerned however about meeting certain quotas like giving out antidepressants who really have chronic infections because it gives the company more funding from CHPW. Also, there was always a clear disconnect and conflict between the front desk, medical assistants, and doctors. A typical day at work would be continuously checking patients in, calling patients to schedule a physical, checking ins, and getting blamed for making mistakes you didn't commit. Workplace culture is passive aggressive with a touch of meaningless emotional conversations. Hardest part of the job is dealing with imbecile management who does not know what they are doing and constantly blaming the newby because they can. The most enjoyable part is helping poor people get healthcare. If you get employed here look for another place asap because you will not last long. Manager was caught stealing money and then I was blamed for their mistake. Also if you apply here for front desk be wary because there is no one consistently training you and will be blamed for every mistake and the manager will help you fail as they fillmore... you with lies and creates a hostile environment for you. If you like dealing with daily petty conflict, overly emotional women, and being blamed for actions you did not commit then the healthpoint midway location is for you.less
Wish I never worked there - hostile work environment
Applications Specialist (Former Employee) – Renton, WA – February 25, 2018
If you're not with the in crowd you're out. Management was horrible was there 6 months and only received a 60 day review. Training with management for new role non existent. Promises made and never kept. Manager couldn't keep her hands to herself - always poking if you were in need of correction.
Medical Assistant (Former Employee) – Des Moines, WA – June 13, 2017
HealthPoint is a great company to work for. This is a Community Health, so you work with some of the most fun and sometimes the hardest patients. Working here I was able to create good work relationships which created for a pleasant work atmosphere.
Dentist (Current Employee) – Kent, WA – April 11, 2017
Typical work day includes running two chairs. One for operative(extractions, restorations, endo, or hygiene) and another for exams. In a 10 hour day you are likely to see about 2 patients per hour. You are able to determine what you want and do not want to do. Example-many dentists do not do extractions or root canals or pros and do cleanings and fillings only. The compensation system is poorly designed. It is based primarily on experience and not the practitioners abilities. For example-dentist 1 may do molar endo, surgical extractions and dentist 2 may not do endo or extractions at all. Dentist 2 has 20 years experience and is compensated at a significantly higher rate than dentist 1 who may only have 2 years experience.
Long lunch break, easy schedule that is determined by practitioner
administrative (Former Employee) – Renton – October 24, 2016
Employees care about the people/patients they serve. Dedicated, committed staff. Competitive/fair pay, GREAT benefits including ability to accrue lots of PTO, Employees really work hard for the patients they serve. Good growth opportunity for those that want to give back to their community and work hard. Executive management are really dedicated, sincerely care.
Diverse patient population catered to by in-house interpreters.
Medical Assistant Coordinator (Former Employee) – SeaTac, WA – May 31, 2016
The most challenging part of this position was coming in while the Medical Director was on maternity leave. Unfortunately she was not a part of my hiring process and felt discluded. Thus making for an awkward working environment. Thankfully, after meeting with her one on one we were able to develop a personal rapport that enabled us to work cohesively and productively.
Entry level position that enabled me to obtain leadership and supervisory skills.
Pharmacy Technician Float (Former Employee) – Renton, WA – July 9, 2015
Schedule changed and being a float technician learned a lot and was able to work at all the pharmacies(pharmacies, refill center, community pharmacies) However, the management handled all situations badly and wish things could have been handled better.
Great staff and even knew patients by name even as a float tech
DENTAL CENTER ASSISTANT MANAGER (Current Employee) – Auburn, WA – May 12, 2015
A typical day at HP is BUSY! Its a team environment that is non stop for patient care. Management is easy going, and willing to accomodate time off when needed, approachable to all. We strive to keep a team environment, the days works so much better that way. The hardest part about my job is that we cannot help everyone. We try and help as much as possible, but due to the high volume of patients with Apple Health its honestly impossible. The most enjoyable part of my job is the gratitude of those patients who we can help out.
Medical Interpreter (Current Employee) – Kent HealthPoint – April 7, 2015
I love my job as an interpreter because I am able to help patients receive the best healthcare possible when they do not know what type of services they may be eligible due to the language barrier. I am a team player. Always punctual. I enjoy leaning new things. ?I have great communication skills. The hardest part of my job would be that I never leave things unfinished, i like to finish all my work in a timely manner. I truly enjoy working with people from different cultures.
Assistant Health Center Manager (Current Employee) – Auburn, WA – October 7, 2014
When faced with continued growth due to Healthcare Reform, HealthPoint did what they could to adapt. Added positions to help alleviate pressure within different positions; client services representatives, front desks, assistant managers.
Can be flexible with schedule
Needs more standardization among different clinics
Certified Medical Assistant (Lead in Training) (Former Employee) – Des Moines, WA – August 19, 2014
Working at Healthpoint was a great experience. A typical day at work would consist of huddling with a provider first thing in the morning. Huddling helped us in the way of knowing what the patient needed before the patient showed up. For example, if a patient was in need of a service we would provide it. Like requesting medical records ahead of time, medication refills or if we needed to set up for a procedure that required a collection of urine or a lab draw we would mark it next to the patients name for the front desk to collect the urine sample. What I learned from Healthpoint is that communication is key, between patients and doctors and our co-workers. At Healthpoint we had a team MA that helped with indirect care like tasks, medication refills, assist with rooming patients if a provider/ma was running behind. Working as a medical assistant is very satisfying. I loved being around so many different people and being able to help them feel better. It was also a hard part of my job, because everyone needs something different and sometimes its hard to please everyone, but I try.