Not a good place to work other then to make a paycheck. This company does not value their employees. The only concern is your on the phone time. Q&A is a joke no company standard, it depends on who Q&A you. No raise from company after a year of employment. Some got a raise but others didnt. They promise raise, bonus, and profit sharing but you never see it or get any feedback about it. There was a company survey, no feedback about it. I would guess that is because it was to bad to share with employees. They hire new people at a pay rate less then the temp service pay the temps that work there. They have a buddy system which means it your buddy go to lunch late, then you have to wait until that person returns from lunch, you are unable to go to your lunch at your scheduled time. They are so short on CSR due to people quitting so they add more work on you. You are forced to take calls for groups you weren't hired to take. They claim 40 calls a day, that's a joke The calls are non stop all day. Frankly, this company is UNETHICAL and should be reported to LABOR BOARD and EEOC. My advice is stay away. There is no incentive for perfect attendence, meeting your metrics. However, they do punish you if you call off of don't meet the metrics. I can go on and on Its more wrong then right about this place. Do not apply for a job here. There is no real management just people with the title.
no raises or room for advancement