Business Assistant (Former Employee) – Manassas, VA – May 26, 2017
Heartland dental care is a great company to work for, but like all has its cons. If you are lucky enough to get a good team in a team playing office, with a honest and hard working doctor you will flourish. However, if you aren't so lucky and find yourself in a bind meaning a downfallen office that is refusing to take patients and work hard, it is very hard to transfer offices. I can say that working here is hard work, but if you are willing to work really hard and long hours its a great place. Like I mentioned before I had a horrible experience entering the company for a second time due to the office I was put in.
Business Assistant (BA) (Former Employee) – Maryland – May 26, 2018
Working for Heartland dental was definitely an adventure that I enjoyed; they sent us away for training to Illinois all expenses paid. They had continuing training for as long as you needed because they aimed for their employees to be successful.
No training. Dr. is money driven with a lack of respect for others
Business Assistant (Former Employee) – Glendale, AZ – May 19, 2018
Dr. sucks and there is NO training. Co workers were always stressed. Lack of communication although there were always meetings. Every day. Pay is good but not for the stress and lack of respect for others from the doc.
Unethical company that only cares about the money.
Registered Dental Hygienist (Former Employee) – San Antonio, TX – May 6, 2018
Before we affiliated with Heartland, our patients thought of us as a family. They always felt welcomed and did not mind coming to the office. After a while, they could tell that there was a change in the atmosphere. We were not allowed to be as social as we used to be and the office just had a negative vibe.
If you went to the management about problems, you were tagged as being negative. It made it hard to complain about broken equipment, etc. And if you had any complains, you were always answered with "Heartland is not for everyone".
I got into this field because I truly believe in being the best dental hygienist that I could be and with the time being shortened and them wanting you to do more in that time, I felt like I did not have the same quality of care that I expect to give every one of my patients. Patient care is my number one priority, but Heartland just cares about you getting your numbers. And from what I observed from other hygienists in the area, they would either probe to break the periodontal ligament or make up measurements so that they could have more periodontal patients in their schedule. I truly do not believe in working in a place where patient care is not the ultimate priority.
Also, they want you to make recall appointments before your patient leaves so that they are set up for their 6 month follow up. However, they have no problems rescheduling for some meeting that comes up. Instead of looking for open slots, they would just rather move patients to make it more convenient for the company. I do not understand the reasoning for this.more... They complain about lack of production, yet they keep taking days away from you for these meetings taking away production.
If you truly do not have any ethics and all you care is about making money, then this company is definitely for you.
I really wish my dentist did not sell to this company but what is done is done.less
Manager in Training/ pmo (Former Employee) – Heartland Dental, Sand Springs. OK – May 6, 2018
They make promises that they will never keep. The only way to advance is to kiss the right behinds. It is a sales job no matter what your position is. I quit after hearing the lies, over and over about my promotion. I made too much money for thier percentages on the P&L statement. They will run you out to keep the stakeholders raking in the money.
Goals are placed on crowns, flouride treatments, even how many people the front office staff can get to signed up for financing! It is not about patient care like they claim the 13 dots is for. Its about making the CEO and Workman more money to pay for thier lavish lifestyles and maseratis!!
If you have even higher education( bachelors or masters) and experience than 80% of all of the company employees, they go out of thier way to make you feel worthless. Ideas are stolen from you and used by upper management. The stress is unbelievable, you will never feel like you accomplished in anything.
Horrible company to work for. Fraternization is very common and overlooked by management and HR.
It's all about the money, not patient care!! That is why they keep the dentists name they bought the practice from! Plus, it is frowned upon to let patients know a corporation now owns the practice. They secretly write people up and have a new ridiculous matrix that they use to get rid of people with. Outdated HR policies and archaic systems in HR make this company a terrible place for work-life balance.
Way too many managers that do not know what they are doing. Lots of family put in high positions they should notmore... be in otherwise.less
Dental Assistant (Former Employee) – Easton, PA – April 20, 2018
Horrible management. Fake people. Long hours with no breaks. Conversions made on your lunch hour. High turnover of assistants and front desk. No positive feedback from management or dentists. False promises. No room for advancement . Patient wait time is a joke. I was told numerous times that during meetings not to speak ( I always brought up concerning issues and that was not acceptable). Benefits were ok. If you are a new dental assistant please keep this in mind, not all offices are this bad. Private practice is the BEST office to work in. Private practice truly cares about their employees and patients. If you plan on working in corporate dentistry go ahead get the experience and then find a private office.
Medical benefits were ok. Attractive and modern office.
Poor manangement, very long days, no breaks............
Dental Assistant (Former Employee) – Florida – March 31, 2018
Came from private practice with dentists that cared about their patients, was placed in an office where that couldn't be further from the truth. Pushing procedures on patients was a regular occurrence, being unable to complete procedures and referring them out in the middle was commonplace (extractions, not only root canals), erroneous billing procedures, erroneous insurance billing. Staff turnover was outrageous, overtime not allowed, work through lunch, do work outside of your certifications, deal with angry patients, catty management, and heaven forbid you have a family emergency... Stay away from this company.
Practice Manager of Operations (Current Employee) – nun ya – March 30, 2018
I have really enjoyed how much the company encourages personal and professional growth. The company culture, mission, and vision has had a huge impact on me. Overall work on you first, then you can help others.
Dental Assistant (Former Employee) – Ormond Beach, FL – March 29, 2018
Heartland is full of fake and phony people. They hire you and tell you one thing and then you find out it was all a lie. They tend to pick their favorites and pay them more no matter their experience or how long they have worked there. They give their favorite people bigger raises than others that deserve it. If they don’t like you, you get treated like trash and thrown out. RUN AWAY!!!!!
Corporations do not belong in the healthcare world.
Dental Hygienist (Former Employee) – Bloomington, IL – March 29, 2018
In my experience, working here is a great place to get your feet wet because you will see a diverse group of patients. However, that is the one and only positive about working for Heartland Dental.
My starting pay was extremely low for a hygienist ($25/hour). I worked long hours (typically 10 hour days). After 6 months, I quit.
I firmly believe that corporations do not mix well with healthcare. This corporation overall is focused on meeting "daily production goals." (MONEY MONEY MONEY) This means that you must bring in a certain amount of money daily through cleanings, x-rays, and diagnosis of needed doctor treatment (cavities, crowns, etc). The "daily production goals" simply cannot be met if the patients do not present with needed treatment. And when/if you do not meet your daily production goal, you will be blamed for it. (It's 100% your fault that none of your patients had cavities that day. This is the logic.) You will be ridiculed in the "morning huddle" each and every day that follows a day that you did not meet your daily production goal. Starting out most days on a negative note is tiresome and depressing.
Healthcare should be focused on the patient and their needs, NOT on how much money you can make off of that person!!!!
Unfortunately, Heartland is one of the only places you can find full time hygiene positions with full benefits. This is the only reason I can come up with for why people still work for this awful, greedy company.
Meeting a diverse group of patients, get your feet wet
Negative environment, long hours, stressful, not patient oriented
Hygienist (Current Employee) – Georgia – March 29, 2018
I enjoy doing what I do but since the practice was sold to Heartland Dental, everything has gone downhill. PMO (who has no clinical experience) tries to run the doctor and hygiene schedule and does not listen when the doctor expresses his expectations for the schedule. Production is all that matters and clinical team is expected to do procedures in limited time frame which causes stress and inability to ensure proper patient care.