Business Assistant (Former Employee) – Manassas, VA – May 26, 2017
Heartland dental care is a great company to work for, but like all has its cons. If you are lucky enough to get a good team in a team playing office, with a honest and hard working doctor you will flourish. However, if you aren't so lucky and find yourself in a bind meaning a downfallen office that is refusing to take patients and work hard, it is very hard to transfer offices. I can say that working here is hard work, but if you are willing to work really hard and long hours its a great place. Like I mentioned before I had a horrible experience entering the company for a second time due to the office I was put in.
Dentist (Former Employee) – Illinois – September 11, 2018
Don’t recommend this company to anyone, specially their new de novo offices. You have to work evenings, early mornings, Saturday’s and sit in what seems like endless meetings for a low pay. It’s a waste of time. They use your license to keep the office open and you get very little experience and no bonus! As soon as you get close to bonusing, they bring in another new doctor! So all that hard work to get yourself out of the hole and bonus goes to waste. And if you get a rude arrogant RDO, you’ll hate your life. They take an assistant and keep promoting them to higher management positions, as long as they show ability to bully the doctors. The heartland culture is a cult, you go to their meetings and you’ll be shocked by how their management acts the same and even says the same things and worships the CEO. No one cares about the pts or the drs. “Dr driven” is a lie. It’s all about making the company profit by doing unneeded work.
Supervisor for Affiliations Integration Team (Current Employee) – Effingham, IL – September 10, 2018
Heartland is an amazing Organization to work with. On going opportunity for professional growth, fast paced, hard working individuals fill every position. Constant and never ending changes which only make this company always on top of its market place! My personal life has had changes that are having me look outside this organization for employment.
Esop, professional growth with continued classes
Some pay areas need to be adjusted appropriately to cost of living.
Business Assistant (Former Employee) – Bel Air, MD – September 7, 2018
Newest office manager has no clue what she is doing and good doctors are few and far between. Because it is a corporation they are very motivated by money and not so much by patient care. The hours are ridiculous. 7-7 five days a week and 7 hour shifts EVERY Saturday. Closed on actual holiday but never days before or after.
schedule, treatment of employees, lack of management
dentist (Former Employee) – Largo, FL – September 5, 2018
The mission is to get return on investment for the private equity investor. That's it in a nut shell. Everything else is a charade to further that mission. You are working to make the rich richer. If you are ok with that, then you'll be happy and so will upper management.
Dental Assistant (Former Employee) – Iowa – September 4, 2018
This company sells a dream. Everything that they tell you they stand for will sound amazing, but there will be zero follow through and at the end of the day all they really care about is there own behind and money$$$
Business Assistant (Former Employee) – Dallas, TX – August 31, 2018
If I did not have to rate this company and give them all zero's I would. If you have read all of the other negative reviews about the company, they are true to a T!. They only care about numbers, and make more money. They do not care about their employees. Management is lazy, and do nothing to help their employees, they are never in the office, and call you out of your name if you do something wrong. There is no overtime, and if you do get overtime you get yelled at. Benefits are a joke, they brain wash you with the thought of moving up in the company, and a positive work environment, which is a total lie. If you have the opportunity to accept another job please take, DO NOT APPLY HERE! And if you work here GET OUT! while you still can. This company is not worth it.
Practice Manager (Former Employee) – Florida – August 29, 2018
During my employment with Heartland Dental was not a great experience. I started out as a PMO no structure on a time line for my training on what was expected, no evaluations or coaching clearly the expectation wasn’t insight. I was placed at check out to figure things out myself. The only day I had time with my RMO was when she decided to depart ways with me not even two weeks of being employed with Heartland.
Insurance Billing Coordinator (Current Employee) – Effingham, IL – August 28, 2018
After 4 years of being underpaid and overworked I was disciplined for continuously asking about a salary I was promised. I was promised classes to advance my career and I had not been to a class in 2 years.
Business Assistant (Former Employee) – Pennsylvania – August 25, 2018
This company make you lie to patients and forcefully to ask patients to have treatments done when they are not even financially ready. If patients do go under in-house payment plan and don't fully pay on-time, they will send those patients straight to collection. Management is terrible!! Their "core value" is PATIENT CARE. B.S !!! All they care about offices' PRODUCTION PRODUCTION PRODUCTION!!! If doctors can't produce enough productions, RMO (Regional Manager of Operations) will hassle the PMO (Practice Manager of Office) then to the BAs (Business Assistant). Heartland does not appreciate their employees, especially the BAs. Everything will fall under the BAs fault if the office can't produce enough production. Their consider full time hours are 35hrs/week. Anything above 35hrs are considered as "Over-time". If you do go over time, they will cut your hours. They force you to do "Homeroom Video" , "SMART goals" or you won't get your raise whether of not if you're a hard and dedicated employee. you do get a decent dental benefit, any procedures are done at no cost but lab fees are not waived. Only direct family (spouse, children) get the same benefits. No other family members allowed. Depends on the doctor, they might get up to 50% off. If you are the PMO, you'll get to do whatever you want to do with the cost, because they think the doctors are stupid and don't care what you charge to patients. They said doctors are the leader in the practice, but it's the RMO. RMOs will tackle the doctors if they don't comply with Heartland's protocol. They are more cons than pros and I wouldmore... love to share everything but reviewers might get too tired so I'll just end it from here.less
Business Assistant (Former Employee) – Indiana – August 24, 2018
I was an employee of Heartland Dental for almost 5 years. I experienced alot in those years. I thought NEO was a great experience and tool to get started off with. However, you start working in the practice and things become quite different very fast! Everything is scripted, you sound like a robot, Dr and team is never inalignment which keeps drama flowing. PA and RDOs have expectations so far out of touch from reality! Alot of them do not have dental backgrounds. I drank the koolaid until I couldn't stand it! Please don't fall in the trap they set. It's truely unreal. You become someone your not. They work you to death. The pay for what you do is absolutely ridiculous! I'd do a disservice to you telling you it's sunshine and rainbows. All jobs have pros and cons this one has more cons than I've ever been a part of. Wait until they have you call patients at 7 and 8 pm night! That one blows my mind to this day! Yes, you read that right! You will always be told you're ever good enough or practice isn't good enough to get bonuses and other things. It's pretty rough.....
New Employee Orientation
Benefits, pay, poor management, over worked, very stressful
Business Assistant/Administrative (Former Employee) – Crofton MD – August 15, 2018
The dental practice I worked for prior to affiliating with Heartland Dental was a solid place to work with good ethics. Once it was affiliated with Heartland everything changed. Only interes is in the bottom line.
Business Assistant (Former Employee) – Wittenberg, WI – August 6, 2018
If you want to be brainwashed into thinking more money means more patients care then work here. Pushes scheduling but doesn't give competent doctors to be able to complete treatment. Only the doctor's opinion matters, it doesn't matter what you have to say about anything, including his poor treatment. If you kiss the hind ends of management you'll do great. They preach you can get bonuses but they're based off the doctor, not your hard work. They say free dental care for your immediate family, but they will be the last ones allowed to be seen. The good thing was the staff truly care about the patients.
Had 4 day work week
Lack of support and direct training, unethical management