Heartland ECSI
2.5 out of 5 stars.
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Heartland ECSI Careers and Employment

About the company

  • Industry
    Financial Services
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Rating overview

Rating is calculated based on 28 reviews and is evolving.


HelpDesk/Customer Service Advocate/Transactions Coordinator in Winston-Salem, NC
on October 5, 2020
This is like any other call center job. It has it's ups and downs. Nice people and a great manager in NC location make it a bit better. You get out of it what you put in to it.
Customer Service Representative in Warrendale, PA
on June 6, 2020
Not diverse at all. Very sexist & racist. Bullying & harassment are tolerated. Theft of ideas is common practice. Worthless raises. No advancement.
Associate Customer Service Advocate in Warrendale, PA
on March 8, 2020
Call center atmosphere, learned to never tell anyone even the bosses my goals for there, management has no idea what they are doing, only one team lead there knows his job and is willing to help, the culture there is who can step on someone to move up, hardest part of the job is trusting anyone there, best part of the job is punching out
Assistant Customer Service Advocate in Warrendale, PA
on August 17, 2019
I used to love working here, people were nice and friendly. Benefits and pay is not bad. I think you should get extra $ for all the skills you have to learn. There is a lot of favouritism and no room for Career advancement, unless you know someone. Work is barely recognized unless your a favorite. It's sad to have a great place to work but has a high turnover rate because of management and over bs there.
Supervisor in Warrendale, PA
on August 12, 2019
The management team doesn’t embrace true employee development. The general manager seems to be attempting to learn as he goes, not really understanding how call center operations work.

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Questions and answers

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Interview insights

Insights from 6 Indeed users who have interviewed with Heartland ECSI within the last 5 years.
Average experience
Interview is easy
Process takes about a week

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