Heartland Payment Systems Employee Reviews

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3.0
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Sales goals were difficult to achieve and unrealistic
Relationship Manager (Former Employee) –  Lakewood, WAMarch 16, 2019
Had weekly production goals and monthly sales goals to achieve that were hard to attain. Training was acceptable, but not at the level needed to fully grasp industry concepts needed to become fully functional within the timeframe required.
Pros
Work from Home
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1.0
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No vision, huge employee turnover
Territory Manager (Current Employee) –  MidwestMarch 14, 2019
Worse management team ever. Unwillingness to adjust sales strategies to changing marketplace or customer needs. The Heartland Playbook remains the same as it was in 1997...and will not change!
Pros
No earnings cap and residuals...if you make it to the vesting period.
Cons
No base pay, commission only comp plan, poor leadership, slow to react to marketplace
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1.0
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Good experience
Relationship Account Manager (Former Employee) –  South Bend, INMarch 5, 2019
Heartland Payment Systems was not the company that support their salespeople, and by that, I'm referring to all areas of the job and work schedules, including Tech support and Upper Management. Other than that they seemed at the time to be a company on the rise.
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2.0
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Heartland has a lot of on site amenities
Risk Management Analyst (Current Employee) –  Jeffersonville, INMarch 4, 2019
Heartland has a lot of learning opportunities to transition from Customer Service or Terminal Support, to Compliance or Loss Prevention. Heartland has an on site daycare, an on site cafeteria, as well as an onsite gym and outside basketball court.
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4.0
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It has a lot of benefits
Deployment Lead (Former Employee) –  Jeffersonville, INFebruary 17, 2019
Heartland offers a significant amount of things that may facilitate an employees life. Indoor gym to work out with a trainer and basketball court. Trainer is knowledgeable but there are clicks or groups and get treated accordingly. Gym has showers but they are often packed.

Cafeteria with good meals and friendly staff.

Daycare attached to building for single parents but the daycare is a tad but pricey.
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1.0
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Place is an unorganized, poorly managed mess.
Payroll (Current Employee) –  Santa Ana, CAFebruary 13, 2019
Office is based on favoritism, cliques, and self interest. Upper management is new and very inexperienced in running an office and building a team. Majority of the staff wants to leave and management seems to be pushing the ones with good intentions out. Very poor training, sink or swim environment. Everyone has their own agenda and the office is very divided. Not a professional environment at all.
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4.0
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Unmatched Culture
Employee (Current Employee) –  Edmond, OKJanuary 28, 2019
Overall, Heartland's culture is unmatched. Too many examples to name but a few would be an opportunity to engage with leadership at specific company-sponsored events or just catching someone in the hallway. Employee satisfaction is a big driver and it shows. We work hard but we are also rewarded nicely.
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3.0
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Fun place to work except for....
Underwriter (Former Employee) –  Jeffersonville, INJanuary 23, 2019
The raises were very small. Management threw employees under the bus and micromanaged. The hours are not very flexible. Was a struggle to schedule vacation time.
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2.0
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Disappointed
Relationship Manager (Current Employee) –  Flossmoor, ILJanuary 23, 2019
I was disappointed with Management. Too much micro managing not enough hands on training. We had to call in everyday with our schedule. We were constantly at risk of losing our job. Our monthly quotas was unrealistic for a new person.
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1.0
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Just say no
Division Manager (Former Employee) –  Louisville, KYJanuary 19, 2019
I was hired under a succession of lies into a job with no chance of success. Concerns are disregarded by management, whose answer to everything is “work more.” They talk and talk about their culture, which really is quite cultish and unprofessional, and could be called a scam. They know nothing about payroll and refuse to listen to payroll experts that they hire, thinking it can just be sold the same way as merchant services. There are far more professional companies our there in the same industries.
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5.0
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Perfect for True Salesperson
Relationship Manager (Current Employee) –  Garner, NCJanuary 15, 2019
This job requires full-time prospecting. All work is remote. Not much interaction with team members. Bonus structure is generous with significant opportunities for earning (with high volume in sales).
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2.0
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no direction from higher ups
Relationship Manager/Sales Consultant (Current Employee) –  St. Louis, MOJanuary 14, 2019
only get rah rah emails and videos to watch.......Could careless about retaining quality employees who may have a tough month or two....Total disregard to team work...
Pros
work from home
Cons
Micro managing from higher ups....
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5.0
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Great Job Culture, great benefits
PAYROLL SUPERVISOR (Former Employee) –  North Olmsted, OHJanuary 12, 2019
Great work environment, great work culture.

Hours were flexible, PTO, benefits were very very good.

Management could have been a tad better, but overall the company was a great company to work for.
Pros
Casual Enviornment/Benefits
Cons
Management/Lack of training
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4.0
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Great Place to work
Customer Advocate (Former Employee) –  Jeffersonville, INJanuary 11, 2019
Heartland is a great place to work. They are very employee focused and provide excellent benefits. including paid tuition for a Business Degree. They have an on- site gym and daycare facility as well as an on-site cafeteria.
Pros
employee focused
Cons
no advancement opportunities unless you have an inside track
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5.0
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Challenging & Rewarding
Sr. Director Dispute Resolution (Former Employee) –  Jeffersonville, INJanuary 10, 2019
Heartland is a rewarding employer serving merchants with their credit card payments. Heartland's culture is conducive to exemplary collaboration between departments, locations, and customers. The company fosters care, focus, and quality - internally and externally.

The most enjoyable part of my job was helping my team members succeed and grow professionally and personally. It was also extremely rewarding to work with merchants to identify reasons for their chargebacks and help them develop plans to minimize and manage them.
Pros
Wonderful People, Fantastic Facility
Cons
None
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1.0
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Pay Accuracy
TERRITORY MANAGER (Former Employee) –  Phoenixville, PAJanuary 5, 2019
I hit my target number consistently when working there, and on 3 different occasions was not paid accurately with no concrete explanations of the discrepancies. Management passed the buck consistently.
Pros
Work Remotely
Cons
Did not pay correctly
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1.0
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Horrible Place to Work
PAYROLL SPECIALIST (Current Employee) –  Santa Ana, CAJanuary 5, 2019
Management is a joke. The director is a dictator. Specialist have high accounts and are expected to cover other specialist when they're out. Most members of management have no payroll experience and provide incorrect information. They pay very low, give horrible raises, even a fast food place gives more. No OT allowed but they expect you to work when their systems are down. Employees are unhappy but if you question it, you're "blacked out". This place has a high turnover. They give you a high amout of accounts, over 270, and the pay is a joke. They promise that they give rewards and it will pay off, but all they do is cause you stress and anxiety. Everyone who has left are happy and no longer carry the stress. If you make it a year, get experience and LEAVE! Currently looking for a new job!
Pros
Great PTO
Cons
Overworked, underpaid, no structure no support
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3.0
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Heartland Sales Representative
Territory Manager (Current Employee) –  Portland, MEJanuary 5, 2019
Heartland is like the athlete on team that shows so much promise but never can quite live up to its potential. They talk great game, but execution is poor. Its top heavy management, meaning there are way too many cooks in the kitchen fighting over budget and strategic goals seem to change frequently killing chances of being the top dog in the industry. They beat on sales people to make numbers and dont care about turnover. This is their understanding of the way a company will persevere through time. Sheer blood, sweat and tears through a wake of dead sales people is how they will achieve their goal...whatever goal that is.
Pros
Flexibility, Comp plan, Benefits, Opportunity for upward movement
Cons
Poor strategic direction or communication of it. Too much change. Too much management.
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4.0
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A great challenge and family-like atmosphere
Manager of Incentives and Sales Calibration (Current Employee) –  Oklahoma City, OKJanuary 2, 2019
In my particular position, there were new and unique challenges every day that kept my motivated and intrigued. Most sales employees work remotely, but the company has done a wonderful job at bringing everyone together and making it feel like one big family.
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5.0
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Great company to work for
Territory Manager (Former Employee) –  San Diego, CADecember 11, 2018
A great company to work for! You are free to grow as big as you want! The only thing holding you back is "yourself"! Management has a very good training program!
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Overall rating

3.3
Based on 292 reviews
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3.4Work/Life Balance
3.2Compensation/Benefits
2.8Job Security/Advancement
2.9Management
3.2Culture

Ratings from women

2.9InHerSight Score

2.7Personal Development

3.2Career Opportunities

2.9Family Support

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