Heartland Payment Systems is one of the best companies I have worked for in the credit card processing industry. The industry itself is very difficult and it is not for everyone. Some people can really thrive here and make a lot of money. Other people just can't make it work. There is a lot of competition in this industry because you can make a lot of money. Heartland treats you fairly and really pushes you to succeed. Their health insurance is fantastic and their residual program is really solid to. They are transparent and won't lie to you about numbers. However if you have never sold in the credit card industry before be careful. It is probably one of the most difficult industries to sell in right now because of the constant competition.
Commission Structure, Health Insurance, good tools to help you sell
Spent lots of money networking and on car repairs, constantly working, commission only
Payroll (Former Employee) – California – August 30, 2018
I used to enjoy my job and coming to work. The director is unapproachable 99% of the time, and has clear favorites. The focus is clearly on the sales side of the business rather than the operations side. There is no career path, and the only real opportunities for advancement are only offered to the employees located in the other branches. Employees are now making essentially sales calls and being pressured to push the additional services to the clients, but there are essentially no reps to assist the clients on the West Coast (ancillary services employees are really only available to help the clients between 8 am and 5 pm EST because they're located in the other branches). Additional job duties that are not part of the original job description are constantly being added, with no increase in pay. The merit increases leave something to be desired, and seasoned employees are often left making far less than new hires brought on board. The director has tanked the morale on the floor, and many hardworking, dedicated employees have started feeling overworked and unappreciated. At some point, you'd think the company would start looking at management as the root cause for the high turnover rate. The benefits aren't terrible, but they aren't great - the PTO is probably the best selling point.
Occasional free food, cups, shirts, Pto
Micromanagement, no career advancement opportunities, low pay, high client base
Manager (Former Employee) – Princeton, NJ – August 27, 2018
A great working environment, where people treated each other with respect. As the company grew, employees grew with it, both personally and professionally. Individuals are given every opportunity to thrive within the company. Great social events - whether it was a picnic or a holiday party.
The company cares about its people. The work can be stressful.
Training (Current Employee) – Jeffersonville, IN – July 3, 2018
The company does care about its people. The work can be stressful and it is hard to move beyond middle management. The building has everything you need. The benefits package is good and your starting PTO is better than anywhere else you can go. It’s hard to find decent hours at first, but after about a year you should be able to hit a sweet shift. The major plus is the company pays for shift differential right after training.
Structured environment with toad map to success. Entrepreneurial spirit. Self learning and application.
Division Sales Leader (Former Employee) – Atlantic, IA – June 19, 2018
Great technology and go to market strategy. Division Manager position is a recruiting position. Turnover is high. There is i genuine concern for success. Too many daily meetins can disrupt a daily plan.
Manager of Network Engineering (Current Employee) – Plano, TX – June 14, 2018
Nothing especially unique; the usual workplace drama and minutiae that exists everywhere. One particular cultural element of note is the fact that teams and departments tend to operate in their own silos. This leads to a lack of teamwork and impenitence to large cross-team initiatives being completed in a timely manner. If you like collaboration, this may not be the place for you. However, there are teams that overcome this and work well together. Do your research, talk to your hiring manager, ask ALOT of questions. Heartland and, in turn the parent company Global Payments, can be a good place to work with the right team and right leader. There are opportunities for growth, access to advanced technology, good benefits, etc. It is really a case-by-case basis.
Fair compensation, good company outlook, work from home policy
Working in Silos, leadership is hit and miss, teamwork
Customer Advocate (Former Employee) – Jeffersonville, IN – June 10, 2018
New products are released without adequate training. Sales Support and Customer Service are severly understaffed. However managment continues to fault and punish current employees for not maintaining stats, that the company isn't staffed to maintain.
Employees are not valued or respected. The management staff does not know or fully understand the daily functions of the position they supervise. Therefore they are not helpful. The most knowledgeable employees are not promoted. Promotions and recognitions are based on favoritism rather than job performance.
This job is uneccessarily stressful due to poor leadership. Don't entertain the thought of working here.You will regret it.
No opportunity for advancement, incompetent leadership/management