Heartland Payment Systems Employee Reviews

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4.0
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Great place to work
Associate Customer Service Representative (Former Employee) –  Ballantyne ncNovember 8, 2018
One of the few corp offices that hire you straight in instead of going through a contractor. In the past year they bumped up the starting pay on the help desk. So that is always a plus. Day in and day out things are pretty easy going.
Pros
Employees, food, free coffee, hours, managers
Cons
Some employees act like its still high school. Gossip, bad mouthing
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1.0
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Remote Position
Relationship Manager (Former Employee) –  Madera, CANovember 8, 2018
If you wish to work remotely this job is perfect for those with enough experience in cold calling. For individuals new to sales this would be the equivalent of being thrown into the deep end of the pool. Learn to swim on your own and on your own dime. All commission and no salary along with little guidance.
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3.0
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Great Co-workers and Stable work
Fulfillment / Download Technician (Current Employee) –  Hardware SupportNovember 5, 2018
The job was great except that there's no room to grow and advance. The pay rate for the team I'm currently on I feel is very lacking for the amount of work done and responsibility you hold. Great coworkers make the time at work much more enjoyable.
Pros
Cafe, benefits, some OT
Cons
No advancement, Needs better MGMT
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5.0
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Heartland is fine
CLASS A CERTIFICATION ANALYST / ASSOCIATE (Former Employee) –  Jeffersonville, INNovember 1, 2018
Heartland was a great company. Some things have changed since the Global buyout and the culture has matured. While time lines seemed tighter they are met in higher percentage.
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5.0
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Well run company with many opportunities to develop and gain experience.
Relationship Manager (Former Employee) –  Greenville, NCOctober 24, 2018
Great Management and opportunity to make great money. You must be good at time management and dedicated to the job to make money though. Must remain very organized.
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3.0
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If you like to talk on the phone this is the job for you.
Payroll Specialist (Former Employee) –  Brookpark, OHOctober 23, 2018
A typical day is at least 6 hours on the phone with your Clients. Processing your payrolls and helping your fellow teammates to keep up. My favorite part of the job was the other employees, we connected and we helped each other and that made it fun to go to work.
Pros
Benefits
Cons
Management
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5.0
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Productive Place to work
Customer Advocate (Former Employee) –  Jeffersonville, INOctober 10, 2018
Allows the advocate to work at fast pace but with little supervision.
Workplace culture was very family focused. Allows a person to advance to many different positions as well as into different departments.
Pros
work environment
Cons
Global Payment buyout
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5.0
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Fun place to work
CSR - Customer Service Representative (Former Employee) –  Charlotte, NCSeptember 30, 2018
fast paced, fun, good manager, high morale, low turnover,high call volume, great customer support and advanced training. Rewards for accomplishing goals, such as lunches.
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2.0
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Contemporary slavery
FL (Former Employee) –  FloridaSeptember 25, 2018
This company will use, abuse and discard you... even my direct manager at the time compete with me for my prospects. I was denied a commission for the customer been a high-risk customer, even though they accepted their business.
Cons
commission only, no leads, inside competition
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4.0
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Great work life balance and entrepreneural environment
Relationship Manager (Current Employee) –  New York, NYSeptember 19, 2018
Great place to work if your self driven, enjoy chasing and closing deals. This is not a 9-5 type company, you determine your schedule, plan your income generating strategy and execute. Can be lucrative if you're hungry and persistent.
Pros
Uncapped income potential, work life balance
Cons
Competitive space, industry is dog eat dog
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2.0
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unrealistic for a person who needs to work
Relationship Manager (Former Employee) –  Atlanta, GASeptember 19, 2018
The expectations up front are extremely unrealistic. You have to be able to work for free for a long time before getting a steady income. Then you have to go through several obstacles when signing on a client that are easy to be confused or miscommunicated. .
Pros
remote work
Cons
commission only
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2.0
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Poor management = low employee morale
Payroll (Former Employee) –  CaliforniaAugust 30, 2018
I used to enjoy my job and coming to work. The director is unapproachable 99% of the time, and has clear favorites. The focus is clearly on the sales side of the business rather than the operations side. There is no career path, and the only real opportunities for advancement are only offered to the employees located in the other branches. Employees are now making essentially sales calls and being pressured to push the additional services to the clients, but there are essentially no reps to assist the clients on the West Coast (ancillary services employees are really only available to help the clients between 8 am and 5 pm EST because they're located in the other branches). Additional job duties that are not part of the original job description are constantly being added, with no increase in pay. The merit increases leave something to be desired, and seasoned employees are often left making far less than new hires brought on board. The director has tanked the morale on the floor, and many hardworking, dedicated employees have started feeling overworked and unappreciated. At some point, you'd think the company would start looking at management as the root cause for the high turnover rate. The benefits aren't terrible, but they aren't great - the PTO is probably the best selling point.
Pros
Occasional free food, cups, shirts, Pto
Cons
Micromanagement, no career advancement opportunities, low pay, high client base
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4.0
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nice place to work
Territory Manager (Current Employee) –  Philadelphia, PAAugust 27, 2018
company is a good company to work for but very bad manager to work for, people are leaving to go to other districts because of this manager, he seems to favor certain people and forgets about others
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4.0
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Every day I looked forward to going to work
Manager (Former Employee) –  Princeton, NJAugust 27, 2018
A great working environment, where people treated each other with respect.
As the company grew, employees grew with it, both personally and professionally.
Individuals are given every opportunity to thrive within the company.
Great social events - whether it was a picnic or a holiday party.
Pros
Work/Life balance plus bonuses
Cons
Acquired by Global Payments
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2.0
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too far to travel
Office Manager/Administrative Assistant (Former Employee) –  Frisco, TXAugust 23, 2018
Travel distance was stressful in addition to the stress of supporting so many managers. Work became stressful as well and decided to look for work elsewhere.
Pros
Christmas Party
Cons
HEalthcare
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2.0
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Heartland is customer focused corperation
Relationship Manager (Current Employee) –  St. Louis, MOAugust 16, 2018
I worked for Heartland for a little over a year. They are a company that prides its self on being entrepreneurs serving entrepreneurs. They lacked proper support to their own sales representatives.
Pros
We treat customers correctly
Cons
we don't pay our rep.s promptly..no expenses reimbersed.
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5.0
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Great Environment
Division Director (Current Employee) –  Mooresville, NCAugust 14, 2018
Heartland is a great organization to work for. Their culture is completely positive in all aspects allowing for unlimited individual growth potential.
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3.0
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Stale environment
Relationship Manager (Former Employee) –  Princeton, NJAugust 13, 2018
HPS is not a good place to work. I tried to help change the environment to improve for all. There were too many layers of management that seemed to protect each other. Too much nepotism at the top.
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5.0
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heartland is a great place for growth and opportunity
Deployment technician (Former Employee) –  Jeffersonville, INAugust 11, 2018
My time at heartland/global payments was the best time i've ever had while at a job. I did not plan on leaving anytime soon but we were bought out by another company so my stay there was short lived.
Pros
great benefits awesome environment
Cons
none
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4.0
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Great Place to work
Territory Manager bay area (Former Employee) –  Los Angeles, CAAugust 2, 2018
Good not ask for a better company. n nnn nn nn nnn nnn nn nnn nnk kkk. kk kkk kkkk kkkk kkkk kkk kkkk kkkk kkk kk kk kkkk kkkkk k kk kkk gjg jgjg jgjg jjgjg jgjjg.
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Overall rating

3.4
Based on 267 reviews
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3.4Work/Life Balance
3.3Compensation/Benefits
2.8Job Security/Advancement
2.9Management
3.2Culture

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2.9InHerSight Score

2.7Personal Development

3.2Career Opportunities

2.9Family Support

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