Heartland Payment Systems Employee Reviews

3.4
Overall rating
Based on 247 reviews
Ratings breakdown
554
468
369
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3.0
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Provides autonomy
Relationship Manager (Current Employee) –  IllinoisJuly 20, 2018
Most of Management has less than 2 years with the company - makes you wonder. Management are more like hiring managers, they are constantly looking for new sales people.
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3.0
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needs more interaction
Relationship Manager (Current Employee) –  Jacksonville, FLJuly 19, 2018
Kind of on your own no office locally ipads and your home is your office. lack of employee employer interaction.
Kind of on your own no office your house is your office.
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3.0
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Good balance
Territory Manager (Former Employee) –  Philadelphia, PAJuly 17, 2018
work and life balance good.
potential income fluctuates, all commissions, very highly competitive field , pretty fair to customers, comp plan changes often
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4.0
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The company cares about its people. The work can be stressful.
Training (Current Employee) –  Jeffersonville, INJuly 3, 2018
The company does care about its people. The work can be stressful and it is hard to move beyond middle management. The building has everything you need. The benefits package is good and your starting PTO is better than anywhere else you can go. It’s hard to find decent hours at first, but after about a year you should be able to hit a sweet shift. The major plus is the company pays for shift differential right after training.
Pros
The company takes care of you
Cons
Hard to get past middle management
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3.0
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Entreprenuers Respectfully Serving Entrepreneurs
Relationship Manager (Current Employee) –  Atlanta, GAJune 19, 2018
Follow the Heartland Playbook! If you commit to following the Heartland Playbook for two years, you will acquire residual income to last you for the rest of your life!
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4.0
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Structured environment with toad map to success. Entrepreneurial spirit. Self learning and application.
Division Sales Leader (Former Employee) –  Atlantic, IAJune 19, 2018
Great technology and go to market strategy. Division Manager position is a recruiting position. Turnover is high. There is i genuine concern for success. Too many daily meetins can disrupt a daily plan.
Pros
Great technology, service and reputation
Cons
Turnover
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3.0
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Typical job, just more silo-ed then most
Manager of Network Engineering (Current Employee) –  Plano, TXJune 14, 2018
Nothing especially unique; the usual workplace drama and minutiae that exists everywhere. One particular cultural element of note is the fact that teams and departments tend to operate in their own silos. This leads to a lack of teamwork and impenitence to large cross-team initiatives being completed in a timely manner. If you like collaboration, this may not be the place for you. However, there are teams that overcome this and work well together. Do your research, talk to your hiring manager, ask ALOT of questions. Heartland and, in turn the parent company Global Payments, can be a good place to work with the right team and right leader. There are opportunities for growth, access to advanced technology, good benefits, etc. It is really a case-by-case basis.
Pros
Fair compensation, good company outlook, work from home policy
Cons
Working in Silos, leadership is hit and miss, teamwork
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3.0
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average job. good job for someone coming out out of college or first big boy job
Point of Sales Installion Specialist (Current Employee) –  Jeffersonville, INJune 14, 2018
average job. good job for someone coming out out of college or first big boy job. growing really fast. if you like working in a call center this is the job for you.
Pros
job security
Cons
lack of job advancement
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5.0
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awesome place to work
Bilingual Customer Service Advocate (Current Employee) –  Jeffersonville, INJune 13, 2018
awesome place to work very nice facilities and very nice people. Great collaborative work environment. advance ment is easy and upward mobility. Good Job
Pros
gym, benefits
Cons
schedules
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1.0
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Keeps the bills paid but that's about it
Customer Advocate (Former Employee) –  Jeffersonville, INJune 10, 2018
New products are released without adequate training. Sales Support and Customer Service are severly understaffed. However managment continues to fault and punish current employees for not maintaining stats, that the company isn't staffed to maintain.

Employees are not valued or respected. The management staff does not know or fully understand the daily functions of the position they supervise. Therefore they are not helpful. The most knowledgeable employees are not promoted. Promotions and recognitions are based on favoritism rather than job performance.

This job is uneccessarily stressful due to poor leadership. Don't entertain the thought of working here.You will regret it.
Pros
great pay
Cons
No opportunity for advancement, incompetent leadership/management
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4.0
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N/a
Relationship Manager (Current Employee) –  Overland Park, KSJune 7, 2018
NO base salary, very competitive market, customers typically skeptical of the merchant processing industry.
Flexible schedule, easy to work around family.
Pros
Flexible hours
Cons
commission only no base salary
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4.0
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Dynamic Environment
Manager (Current Employee) –  Plano, TXMay 28, 2018
Dynamic working environment, technologies, management, corporate culture, and initiatives.
Nice office space in far northwest Plano, Texas centrally located to many other businesses.
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4.0
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Challenging but, rewarding
QA Analyst (Former Employee) –  Plano, TXMay 25, 2018
Multi-tasking is a standard part of the culture. Time management is a must for the individual. Be careful of team leaders and department heads who are protective of their jobs and are easily intimidated by skills and talents of their team members. However, if you've got it,
let shine! upper management notices.
Pros
great work environment, state of the art work space and tools.
Cons
micro management is excessive.
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3.0
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Good Company
Account Sales & Maintenance, SPA (Current Employee) –  Fort Collins, COMay 23, 2018
Excellent opportunity and a good company. Very similar to insurance industry. if you can survive through the first 5 years you will be rewarded with riches beyond your wildest dreams.
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5.0
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Productive atmosphere
Accountant (Current Employee) –  Plano, TXMay 9, 2018
Very productive atmosphere. We are able to learn and strive for greatness.

Our bosses want the best for us. The goal of out team is to become leaders.

I have learned so much. I truly do appreciate Heartland/Global.
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3.0
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Intolerant
E Commerce Sales Consultant (Current Employee) –  Home officeMay 4, 2018
To much time spent on completing reports and complying with ever chaning metrics. The card industry is crowded and more price driven that value driven
Pros
Know name in the market
Cons
No help when needed
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5.0
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enjoyable
Compliance Analyst (Former Employee) –  Jeffersonville, INApril 14, 2018
I enjoyed my job looked forard to going to work every day. I learned a lot about the Credit Card industry. Workplace culture was fun and everyone was .
Pros
family atmosphere
Cons
Some Management
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2.0
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Overall
Representative (Current Employee) –  Jeffersonville, INApril 10, 2018
Heartland is not equal opportunity employer in my opinion. People seem to be picked for promotions instead of it being posted to apply. It is not about what you know it’s who you know and who your related to. The company is not uniform when it comes to rules being implemented . Since the company has been bought there is no longer a secure feeling with your position as many have been laid off .
Pros
Gym, cafe
Cons
break time, micromanaged, UPTO excessive
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1.0
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Poor overall.
CSR/Sales (Former Employee) –  Roch, NYApril 10, 2018
Terrible training no company spirit. Lack of consistency in training, there actually is no training. You just ask people around you. Terrible work model.
Pros
0 None that I can think of
Cons
All
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2.0
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based on a great idea but failed to execute
Territory Account Manager (Former Employee) –  Columbus, GAApril 1, 2018
Company promoted fair upfront costs with unparalleled service
Within 5 years if focused on profits only. The climate changed from mutual support between sales and service personnel to focus on Sales/Profits for the company. When the head of personnel questions the incentive program, and is fired you know there is a problem.....
Pros
The programs offed to merchants were good
Cons
inexperienced maagers and too much greedat thetop tiers
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Diversity score

63out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Heartland Payment Systems.

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