Heartland Payment Systems Employee Reviews

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2.0
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Poor management = low employee morale
Payroll (Former Employee) –  CaliforniaAugust 30, 2018
I used to enjoy my job and coming to work. The director is unapproachable 99% of the time, and has clear favorites. The focus is clearly on the sales side of the business rather than the operations side. There is no career path, and the only real opportunities for advancement are only offered to the employees located in the other branches. Employees are now making essentially sales calls and being pressured to push the additional services to the clients, but there are essentially no reps to assist the clients on the West Coast (ancillary services employees are really only available to help the clients between 8 am and 5 pm EST because they're located in the other branches). Additional job duties that are not part of the original job description are constantly being added, with no increase in pay. The merit increases leave something to be desired, and seasoned employees are often left making far less than new hires brought on board. The director has tanked the morale on the floor, and many hardworking, dedicated employees have started feeling overworked and unappreciated. At some point, you'd think the company would start looking at management as the root cause for the high turnover rate. The benefits aren't terrible, but they aren't great - the PTO is probably the best selling point.
Pros
Occasional free food, cups, shirts, Pto
Cons
Micromanagement, no career advancement opportunities, low pay, high client base
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4.0
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nice place to work
Territory Manager (Current Employee) –  Philadelphia, PAAugust 27, 2018
company is a good company to work for but very bad manager to work for, people are leaving to go to other districts because of this manager, he seems to favor certain people and forgets about others
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4.0
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Every day I looked forward to going to work
Manager (Former Employee) –  Princeton, NJAugust 27, 2018
A great working environment, where people treated each other with respect.
As the company grew, employees grew with it, both personally and professionally.
Individuals are given every opportunity to thrive within the company.
Great social events - whether it was a picnic or a holiday party.
Pros
Work/Life balance plus bonuses
Cons
Acquired by Global Payments
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2.0
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too far to travel
Office Manager/Administrative Assistant (Former Employee) –  Frisco, TXAugust 23, 2018
Travel distance was stressful in addition to the stress of supporting so many managers. Work became stressful as well and decided to look for work elsewhere.
Pros
Christmas Party
Cons
HEalthcare
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2.0
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Heartland is customer focused corperation
Relationship Manager (Current Employee) –  St. Louis, MOAugust 16, 2018
I worked for Heartland for a little over a year. They are a company that prides its self on being entrepreneurs serving entrepreneurs. They lacked proper support to their own sales representatives.
Pros
We treat customers correctly
Cons
we don't pay our rep.s promptly..no expenses reimbersed.
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5.0
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Great Environment
Division Director (Current Employee) –  Mooresville, NCAugust 14, 2018
Heartland is a great organization to work for. Their culture is completely positive in all aspects allowing for unlimited individual growth potential.
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3.0
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Stale environment
Relationship Manager (Former Employee) –  Princeton, NJAugust 13, 2018
HPS is not a good place to work. I tried to help change the environment to improve for all. There were too many layers of management that seemed to protect each other. Too much nepotism at the top.
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5.0
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heartland is a great place for growth and opportunity
Deployment technician (Former Employee) –  Jeffersonville, INAugust 11, 2018
My time at heartland/global payments was the best time i've ever had while at a job. I did not plan on leaving anytime soon but we were bought out by another company so my stay there was short lived.
Pros
great benefits awesome environment
Cons
none
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4.0
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Great Place to work
Territory Manager bay area (Former Employee) –  Los Angeles, CAAugust 2, 2018
Good not ask for a better company. n nnn nn nn nnn nnn nn nnn nnk kkk. kk kkk kkkk kkkk kkkk kkk kkkk kkkk kkk kk kk kkkk kkkkk k kk kkk gjg jgjg jgjg jjgjg jgjjg.
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3.0
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Provides autonomy
Relationship Manager (Current Employee) –  IllinoisJuly 20, 2018
Most of Management has less than 2 years with the company - makes you wonder. Management are more like hiring managers, they are constantly looking for new sales people.
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3.0
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needs more interaction
Relationship Manager (Current Employee) –  Jacksonville, FLJuly 19, 2018
Kind of on your own no office locally ipads and your home is your office. lack of employee employer interaction.
Kind of on your own no office your house is your office.
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3.0
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Good balance
Territory Manager (Former Employee) –  Philadelphia, PAJuly 17, 2018
work and life balance good.
potential income fluctuates, all commissions, very highly competitive field , pretty fair to customers, comp plan changes often
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4.0
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The company cares about its people. The work can be stressful.
Training (Current Employee) –  Jeffersonville, INJuly 3, 2018
The company does care about its people. The work can be stressful and it is hard to move beyond middle management. The building has everything you need. The benefits package is good and your starting PTO is better than anywhere else you can go. It’s hard to find decent hours at first, but after about a year you should be able to hit a sweet shift. The major plus is the company pays for shift differential right after training.
Pros
The company takes care of you
Cons
Hard to get past middle management
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3.0
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Entreprenuers Respectfully Serving Entrepreneurs
Relationship Manager (Current Employee) –  Atlanta, GAJune 19, 2018
Follow the Heartland Playbook! If you commit to following the Heartland Playbook for two years, you will acquire residual income to last you for the rest of your life!
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4.0
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Structured environment with toad map to success. Entrepreneurial spirit. Self learning and application.
Division Sales Leader (Former Employee) –  Atlantic, IAJune 19, 2018
Great technology and go to market strategy. Division Manager position is a recruiting position. Turnover is high. There is i genuine concern for success. Too many daily meetins can disrupt a daily plan.
Pros
Great technology, service and reputation
Cons
Turnover
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3.0
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Typical job, just more silo-ed then most
Manager of Network Engineering (Current Employee) –  Plano, TXJune 14, 2018
Nothing especially unique; the usual workplace drama and minutiae that exists everywhere. One particular cultural element of note is the fact that teams and departments tend to operate in their own silos. This leads to a lack of teamwork and impenitence to large cross-team initiatives being completed in a timely manner. If you like collaboration, this may not be the place for you. However, there are teams that overcome this and work well together. Do your research, talk to your hiring manager, ask ALOT of questions. Heartland and, in turn the parent company Global Payments, can be a good place to work with the right team and right leader. There are opportunities for growth, access to advanced technology, good benefits, etc. It is really a case-by-case basis.
Pros
Fair compensation, good company outlook, work from home policy
Cons
Working in Silos, leadership is hit and miss, teamwork
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3.0
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average job. good job for someone coming out out of college or first big boy job
Point of Sales Installion Specialist (Current Employee) –  Jeffersonville, INJune 14, 2018
average job. good job for someone coming out out of college or first big boy job. growing really fast. if you like working in a call center this is the job for you.
Pros
job security
Cons
lack of job advancement
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5.0
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awesome place to work
Bilingual Customer Service Advocate (Current Employee) –  Jeffersonville, INJune 13, 2018
awesome place to work very nice facilities and very nice people. Great collaborative work environment. advance ment is easy and upward mobility. Good Job
Pros
gym, benefits
Cons
schedules
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1.0
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Keeps the bills paid but that's about it
Customer Advocate (Former Employee) –  Jeffersonville, INJune 10, 2018
New products are released without adequate training. Sales Support and Customer Service are severly understaffed. However managment continues to fault and punish current employees for not maintaining stats, that the company isn't staffed to maintain.

Employees are not valued or respected. The management staff does not know or fully understand the daily functions of the position they supervise. Therefore they are not helpful. The most knowledgeable employees are not promoted. Promotions and recognitions are based on favoritism rather than job performance.

This job is uneccessarily stressful due to poor leadership. Don't entertain the thought of working here.You will regret it.
Pros
great pay
Cons
No opportunity for advancement, incompetent leadership/management
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4.0
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N/a
Relationship Manager (Current Employee) –  Overland Park, KSJune 7, 2018
NO base salary, very competitive market, customers typically skeptical of the merchant processing industry.
Flexible schedule, easy to work around family.
Pros
Flexible hours
Cons
commission only no base salary
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Overall rating

3.4
Based on 256 reviews
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3.4Work/Life Balance
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2.8Job Security/Advancement
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2.9Family Support

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