On a daily basis I check the messages then quickly return the calls. From about 8:45 am the phone starts ringing, I make sure the charts for that day have been pulled and set up. The new patients have to come in prepared with the proper paperwork to proceed to the appointment. Assist patients with filling out the paperwork. Check and put together patients charts in order to file them away. Help patients with any problems with their hearing aids.
I was able to learn how to use CMS, enhance my Microsoft Office skills, verify insurances, place orders for the center to Aramark, Office Depot for supplies. Overnight packages through UPS. Scan paperwork efax using Fuze.com.
Team work in the centers.
The hardest part of the job not being able to communicate with the patient because of the language barrier.
Most enjoyable part of the job is when we can all sit down and laugh together.